Company Overview
Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.
Job Summary:
The Venue Director II is responsible for successfully managing their assigned venue. They will be responsible for maintaining profitability and achieving sales and operations goals while providing best-in-class customer service to all stakeholders, including hotel partners, clients, and team members. In addition, the Venue Director II will create a culture of achievement, support diversity, pursue continuous improvement, and demonstrate an unwavering commitment to cultivating and growing the venue relationship.
Essential Functions:
- Provide leadership in executing all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders.
- Lead Operations team to ensure efficient floor operations, such as the timely and accurate set and strike of equipment and other essential floor activities.
- Responsibilities will include hiring, interviewing, and training team members, planning and assigning, coaching, mentoring, directing work, appraising performance and rewarding, and disciplining team members.
- Addressing complaints and resolving problems
- Review P&L to ensure profitability; manage expenses by utilizing available resources, and implement cost control measures where necessary.
- Maintain inventory integrity, ensuring quality, functionality, organization, security, and availability
- Maintain a working knowledge of industry trends, tools, and innovations
- Develop and maintain strong relationships with venue partners
- Represent Pinnacle Live as a valued partner at hotel meetings and customer site visits
- Ensure timely payment of all payables
- Ensure timely processing of billing and invoices; enforces compliance with all financial management SOP’s.
- Ensure timely payment of all payables and completion of all reporting
- Provides Sales Manager with the necessary tools and support to maximize revenue and improve capture rate during all phases of the sales cycle.
- Train, manage and develop team in accordance with company SOPs facilitating elevated customer service standards, employee growth, and a culture of achievement.
- Effectively utilizes applicable company computer systems and continually works toward updating and improving systems and technical skills.
- Provide technical support for events as necessary
- Delegate tasks effectively as required
- Comply with all safety protocols and standard operating procedures
- Other duties as assigned.
Education & Experience:
- High School Graduate or equivalent
- Five (5) years of management-level experience in the audio-visual and/or hospitality industry preferred
- Demonstrated experience aligning team members behind common goals
- Excellent communication skills with the ability to foster long-term relationships (with internal teams and external partners)
Required Skills & Knowledge:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.
- Strong technical aptitude
- Good working knowledge of computer hardware and software
- Planning ability; able to plan and prioritize
- Strong interpersonal skills
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Strong team player orientation
- Professional appearance
Reasonable accommodations may enable individuals with disabilities to perform essential functions.
Pinnacle Live is an Equal Employment Opportunity Employer
Pinnacle Live
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