Client Services Manager

Are you interested in being instrumental in helping a team grow and affecting positive change in the world? Do you thrive in an entrepreneurial environment that depends on you for results? Then come join Freethink! Help us serve and grow a partnership with a major philanthropic organization. As the Client Services Manager, you will work closely with our largest partner and dedicated internal team to manage the custom content campaign from start to finish.

Freethink is a digital publisher telling stories from the frontiers of our rapidly-changing world. We release short-form videos, articles, and social content profiling innovators, entrepreneurs, and activists who are thinking differently and making a difference. 

Watch this video to see what we’re all about: https://www.freethink.com/about/careers

Our core teams in New York City, Los Angeles, and DC are joined by a growing network of directors, editors, composers, designers, journalists, developers and more all around the world. Together, we’re building the kind of media company we all want to work for: curious, experimental, and ambitious.

What you’ll do

Communications: 

• Lead day-to-day communications with the partner and internal teams for the campaign throughout its lifecycle
• Manage partner expectations throughout the project and provide updates as needed on the status and timing of deliverables
• Provide best in class customer service to expand the partnership 

Project Management:

• Create and manage project timelines to ensure projects are completed on time
• Liaise with creative teams to track towards deadlines for deliverables, feedback, and launch
• Lead cross functional communication to ensure internal teams have up-to-date information on the status of projects 

Performance Reporting:

• Work closely with the publishing team to ensure campaigns meet partner objectives and KPIs
• Provide updates to the partner on key performance metrics

What you’ll need

• 3-4 years of experience in a project management and/or account management role 
• Proven ability to manage multiple projects simultaneously
• Proven ability to communicate directly with clients and internal teams 
• Strong organizational and time management skills
• Knowledge of digital media and video production workflows
• Familiarity with Keynote, Pages, Adobe, Google Suite, and ClickUp is a plus

What you’ll get out of this opportunity

• Collaborative culture and mentorship in a startup environment
• Competitive base salary and commission
• Competitive benefits including: Medical, Dental, Vision, Life, and Disability Insurance, 401(k), Commuter Benefits, Mobile Phone Stipend, and more!
• Advancement opportunities within a fast-growing company
• Direct experience managing a multi-million dollar custom content campaign with our largest partner

This is a Remote (work from home) position.

Freethink