Art Director

Williams Lea is the global provider of skilled business-critical support services to financial, legal, and professional services firms. We connect people, processes, and technology to manage documents and streamline key operational functions.

From our humble beginnings as a financial printer in London, to our position today as a global outsourcing leader, our business is built on a strong heritage, great relationships, and a talented team. Our 6,000 worldwide employees work onsite at clients’ locations and onshore/offshore at Williams Lea operations centers providing unrivaled support and helping clients transform their support operations. With revenues of over $400 million, Williams Lea is backed by Advent International, one of the largest global private equity investors.

Williams Lea is hiring for Art Director for our Downtown Columbus, OH office to work Sunday to Thursday from 11:00 pm to 7:30 am!

Pay: 85,000/yearly

Benefits:

• Medical
• Dental
• Vision
• 401k
• PTO
• Life Insurance
• Prescription Drug Plan
• Flexible Spending Account
• Domestic Partner Benefits
• Commuter Benefits
• Company Provided Parking

At Williams Lea, our diversity makes us stronger. We continue to build a workforce that champions racial equity, values different backgrounds and celebrates unique perspectives. Our ongoing commitment to diversity and inclusion helps us better address societal challenges and unlock innovation. It’s integral to our success.

Client Relationship Management

• Develop executive level client relationship for specific accounts in portfolio
• Develop operational director level relationships for all accounts
• Collaborate on and/or develop strategic account plans
• Collaborate on and/or develop account budget
• Collaborate on and/or write contract addendums, PPAs and contract renewals
• Collaborate on and/or negotiate contract addendum, PPAs and contract renewals
• Develop a comprehensive understanding of all clients business and the impact of our services

Operational Management

• Manage overall performance metrics of accounts/departments against contract/target or business unit metrics
• Create/prepare quarterly business review (QBR) and monthly CSRs
• Participate/lead QBRs & CSRs
• Drive service line performance (productivity & quality)
• Manage staffing levels & utilization ( overall, service line and shift)
• Address service line failures
• Maintain continuous lines of communication, keeping MDs informed of all critical issues and facilitating open cooperation between onsite teams, offsite teams and account leadership
• Drive account adoption of best practices for processes, technology usage and management practices
• Responsible for ensuring that Sr Acct Manager & Acct Manager follow best practices and company guidelines in the management of staff (hire, development, discipline, termination)
• Accountable to ensure direct reports implement the annual merit increase in accordance with company guidelines and account budgets
• Responsible for managing account profitability
• Partner with functional teams to implement appropriate policies, internal controls, and reporting
• Create and promote a positive team culture that supports continuous improvement, employee development, accountability and a customer first mentality
• Provide training and development opportunities and serve in mentoring role for his/her direct reports
• Participate in company, cross client initiatives including technology projects, process improvement projects or new client implementations as assigned

Job qualifications

• A Bachelor’s degree or equivalent experience is required
• Over 10 years’ experience and a proven track record of being a recognized leader and manager of people in a national or global customer service intensive environment. Experience in business process outsourcing services to Law Firms is preferred.
• Demonstrated record in developing strategic growth solutions that have permanently resolved poor account revenue and gross profit growth performance
• Must be comfortable with “managing up” into the C-Suite developing relationships at the CAO, COO, CIO and CFO level.
• Established accomplishments in successfully growing volume, profitability and client satisfaction & loyalty
• Excellent client management skills with a service-minded approach towards the client. Must be sensitive to client needs, remaining calm and confident, even in stressful situations
• Proven experience in the development, implementation and management of complex multi-service solutions for clients
• At least one year business development experience
• Minimum of five years’ of successful financial management; understanding of how day-to-day and strategic decisions

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Your safety and well-being:

As we all continue to deal with the effects of COVID-19, your health and well-being remain our top priority. In preparation for returning to our workplaces, the following guidance has been developed with reference to government, designated authority, as well as feedback received from employees. This guidance is further supported by our Wellness site content and external resources to help you manage through these unprecedented times.

Face masks:

To supplement social distancing and where stipulated, everyone is required to wear a face mask at all times upon entering and when working within the building.

Social distancing:

Workstations and office areas are continually evaluated to ensure the 2m/6ft social distancing rule can be applied and adhered to by all employees. It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.