Video Production & Associate Experience Specialist

Description

SUMMARY

Working with general supervision, the Video Production & Associate Experience Specialist will oversee all aspects of our video production strategy, as well as assist with internal communications and associate engagement projects. This role interacts with a supervisor several times a week, perhaps daily, to receive guidance and feedback.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

• Identify impactful weekly content designed around storytelling principles to personalize the narrative in a way that resonates, is relatable, and captures GameStop’s culture and values
• Direct, shoot, and capture great performances/stories from internal staff
• Capture video content during live events, behind-the-scenes and in scripted environments
• Capture and cleanly key green screen shoots
• Quickly and efficiently edit high-quality video for internal distribution
• With supervisor vision, assist with monthly webinar scripting and video production, and executive presentation assistance for employee events
• In partnership with the Store Training specialist, plan, script, produce, film, and edit necessary Store training videos
• Well versed in equipment and processes to execute live streaming and online productions
• Foster strong relationships with internal stakeholders to develop clear, consistent, and creative stories, that drive strategic business objectives
• With supervisor guidance, moderate associate comments and feedback on internal communication channels
• Partner with the Creative Services team to develop complementary visuals and videos for internal use, when appropriate, like managing posters, acrylics, and internal TVs throughout the building
• Assist Sr. Specialist Communications, Events & Engagement with high priority engagement projects
• Collect and analyze data to support internal stakeholders in understanding performance of communications’ tactics, adjusting strategies and optimizing approaches
• Due to the nature of our associate engagement and experience projects including national video content, and in-person events, some evenings, weekends, and travel may be required (less than 10%)

General Duties/Responsibilities

• Must be creative, resourceful, independent, and function well in a fast-paced, go-getter environment
• Manage relationships in a manner acceptable to others and to the organization
• Adhere consistently with all organizational policies related to our respectful workplace
• Demonstrate a consistent commitment to associate-focused service by prioritizing associate-based requests, responding quickly and favorably to associate-based feedback, and proactively seeking ways to help associates tell impactful stories
• Work collaboratively with others within and outside of his or her function to achieve goals, simple processes, reduce costs, prevent loss, and to ensure that work is completed safely, accurately, and on time
• Responsible for adhering consistently with all employment policies as stated in the employee handbook provided by his or her supervisor
• Model the high level of customer service expected of all GameStop associates including, but not limited to, responding to voicemails and emails within organizationally defined timeframes, completing projects as committed, responding to others’ feedback appropriately, and making optimal use of organizationally limited resources by offering assistance to other functional teams when appropriate
• Model team commitment by adhering to the team’s expectations and guidelines; fulfilling team responsibilities; and demonstrating personal commitment to the team by being cooperative, collaborative, and flexible

RELATED COMPETENCIES

• Video Production- Superior camera skills with creative eye and working knowledge of various types of cameras
• Curating Content: Candidates must demonstrate skill in working on multiple digital platforms and with varied means of storytelling, including video, podcasts, infographics and more
• Communication- Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
• Planning and Organizing- Identifies more critical and less critical activities and tasks; adjusts priorities when appropriate
• Customer Focus- Ensuring that the customer perspective is a driving force behind decisions; crafting and implementing service practices that meet customers’ and organization’s needs
• Continuous Improvement- Reviews processes to determine any gaps between current outputs and expected requirements

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION And/or EXPERIENCE)

• Bachelor’s degree in Video Journalism, Video Production; at least three years of additional related experience may be considered in substitution
• 1-2 years experience in video production, post-production and related experience
• Communications experience a plus
• Portfolio of your work is required

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

• Proficient networking skills
• Proficient organizational skills with the ability to work under high pressure and handle multiple tasks concurrently
• Possess proficient analytical, problem solving, and decision-making skills
• Proficient ability to maintain stable performance under pressure or opposition; such as time pressure or ambiguity
• Proficient ability to communicate effectively with others using spoken and written English
• Proficient ability to work collaboratively with others; conduct working relationships in a manner acceptable to others and to the organization
• Proficient knowledge of Windows-based business computers and Microsoft Office programs; specifically, Access, Excel, Outlook, PowerPoint, and Word
• Proficient knowledge of Adobe CC Suite including Adobe Premier, Adobe Photoshop, and Adobe After Effects.
• Demonstrated ability to model customer-focused behaviors leading to outstanding customer experiences
• Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities
• PLEASE INCLUDE PORTFOLIO OF YOUR WORK IN YOUR SUBMISSION

GameStop