Open Jobs:
Salary Range: $62,521 – $102,008
Your Job
If you’re interested in being responsible for overseeing consumer collection activities related to delinquent or charged-off accounts, our Consumer Collections Manager role may be for you! We invite you to consider joining our Consumer Collections team.
Responsibilities
- Responsible for the design, administration and training of all consumer collection processes, procedures, and reporting activities
- Provide subject matter expertise on consumer loan regulations, particularly loss mitigation options, and the Bank’s compliance obligations related to consumer loan collection.
- Develop and implement processes to create greater efficiencies within the department and monitor actual practices to ensure full compliance.
- Review all consumer loan work out, renewal, loss mitigation options, risk rating upgrades, return to accrual status, and charge-off memos.
- Prepare and provide account progress updates to the Retail Services Director and Senior Management as needed.
- Conduct regularly scheduled past due meetings with the consumer collection employees.
- Lead and direct the consumer collection employees in the management of accounts requiring legal action by determining the best course of action while maintaining compliance with all applicable regulations and controlling legal expenses.
Who You Are
- Bachelor’s degree in related curriculum or equivalent of education and experience
- 2-3 years’ experience in Collections and Financial Services industry
- Minimum 1 year Management/Supervisory experience
- Knowledge of banking and legal software a plus.
Who We Are
Heartland Bank is a subsidiary of HBT Financial, Inc., a publicly traded financial holding company headquartered in Bloomington, Illinois. With the roots of the Bank dating back to 1920, Heartland has a long track record of providing personalized service and supporting the banking needs of businesses and families throughout our footprint. With 60+ branches throughout Central and Northeastern Illinois and Eastern Iowa, Heartland continues to grow and is committed to preserving strong ties to our communities, customers, employees, and shareholders.
Heartland Bank’s mission is to “create value for the customer, earn a profit for the Bank, and have fun doing it!” At Heartland, employees have the opportunity to make a difference every day.
Salary Range Disclaimer
The base salary range represents the low and high end of the Heartland Bank salary range for this position. Actual salaries will vary depending on factors including but not limited to experience, and performance. The range listed is just one component of Heartland Bank’s total compensation package for employees.
Equal Opportunities and Accommodations Statement
Heartland Bank is deeply committed to creating a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or any other non-merit based or legally protected grounds.
Physical Requirements
- Regularly: sitting, walking, reaching with arms and hands, talking, hearing, feeling/touching, vision – close, peripheral, depth, ability to adjust focus
- Occasionally: standing, climbing and/or balancing, stooping, kneeling, crouching, and/or crawling, lifting objects up to 30 pounds
Our Available Benefits
We offer a competitive benefit package, including vacation and other paid time off.
Heartland Bank and Trust Company
Salary between $91,772 – $166,742
Benefits Eligible – Paid Holidays Off – Vacation & PTO
Position Summary
Responsible for the planning, implementation, and evaluation of the Bank’s marketing plan, strategies, and tactics to support the Bank’s brand and market position to attract and retain customers. Works with all business functions to execute the Customer Experience (CX) objectives of reducing friction, empowering customers and employees, and delivering personalized experiences.
Essential Job Functions include but are not limited to:
- Collaborates with business line leaders and department managers to develop and implement marketing and CX strategies that increase customer retention, satisfaction, share of wallet, and revenue.
- Leads a marketing team responsible for advertising, product/sales promotion, graphic design, public relations, research, website, and social media.
- Develops, plans, and oversees creative, message content, placement/distribution, and measurement of results.
- Directs the effective use of various marketing mediums, including but not limited to, digital, print and broadcast, direct mail, in-branch merchandising, and outdoor. Includes oversight of all aspects of design and production.
- Oversees the planning and execution of the Bank’s CX objectives.
- Directs the use of data analytics and marketing technologies to deliver, manage, measure, and improve the customer experience across all touchpoints in a customer journey.
- Collaborates with business lines and other departments to identify barriers that lead to fragmented customer experiences and guides teams to align solutions with the Bank’s customer experience objectives.
- Determines agencies and suppliers/vendors of record and negotiates contract terms and conditions for all related services.
- Serves on appropriate committees and special projects as needed
Manager Essential Job Functions
- Ensures department or branch compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations
- Staffs all functions within department or branch
- Ensures proper training, coaching, counseling, feedback, recognition, and leadership are provided to department or branch staff
- Takes actions that resolve conflicts in a manner that is best for both the organization and the individuals involved. Addresses complaints and problems quickly and effectively, keeps all parties informed of the status of any negotiations required, encourages employees to report problems or concerns and negotiates outcomes that are viewed as fair.
- Manages budget, invoices and employee expense reimbursements of the department or branch
- Demonstrates the ability to independently make and communicate sound decisions based upon Bank policies, knowledge, and experience
- Establishes an environment that creates incentives for, and eliminates barriers to, a team environment
- Manages multiple tasks and responds to pressure and change with poise and confidence
- Ensures that departmental or branch goals are in alignment with those of the larger organization and department or branch performance is monitored to ensure success
- Educates staff about organizational changes and assists them in assimilating
Core Essential Job Requirements
- All employees must be able to interact in a friendly and courteous manner with customers and coworkers in order to foster a positive environment of mutual trust and respect.
- Maintain confidentiality of all customer and employee information
- Demonstrate attention to detail and produce accurate, high-quality work
- Produce an amount of work that meets or exceeds job expectations
- Fully utilize systems, tools, training and resources provided to maximize potential
- Demonstrate technical literacy through the efficient and effective use of the applications and technologies required for the role
- Demonstrate digital skills through the efficient and effective use of digital technologies and the Internet, to access, manage, and share information. Abilities include, but are not limited to, using a browser, search engines, online forms, audio, microphone, and camera functions on a PC or laptop. (added)
- Accept feedback and redirection politely and professionally
- Assist other departments as needed
- Demonstrate regular attendance and punctuality
- Positively represent and promote Heartland Bank within the community
- Strong communication skills
Digital Skills
- Demonstrate the efficient and effective use of digital productivity tools, from basic to advanced, commensurate with specific job requirements, including Microsoft Word, Excel, Outlook, Skype, dual monitors, chat, and screen sharing, and take precautions against viruses. Interest and ability to learn new applications.
Education and Experience
- Bachelors Degree in Marketing, Advertising, or Communications preferred or equivalent combination of education and experience
- 5+ years of Marketing Management experience
- 5+ years of experience in a similar or related Financial Industry role
Physical Requirements
- Regularly: sitting, standing, walking, talking, hearing,, vision – close, peripheral, depth, ability to adjust focus
- Frequently: reaching with arms and hands, feeling/touching
- Occasionally: climbing and/or balancing, lifting objects up to 30 pounds , stooping, kneeling, crouching, and/or crawling
Heartland Bank and Trust Company is an Equal Opportunity Employer, including disability/vets.
Heartland Bank and Trust Company