City of Bloomington

The incumbent is an integral member of the Arts and Entertainment team. Develops and implements department-wide policies and procedures that provide guidance and structure to staff across the department. Serves as a role model for others to follow, while ensuring efficient and effective ongoing operations.

This list may not include all tasks and/or knowledge which may be expected of the employee, nor does it cover all specific duties which may be required. Other duties may be assigned.

• Provides extraordinary guest service which positively affects interactions with tour managers, clients, customers, talent, and team members and has the resiliency to deal with difficult guests in all types of business conditions. Trains staff members to provide the same extraordinary service. Possesses the ability to work harmoniously with co-workers.
• Works with the executive team with pre-production, advancement of all shows, contract negotiations, and post-production. Ensures appropriate advertising, billing, and facilitation of all acts. Focuses on maximizing ticket sales and yielding revenue in both the BCPA and Grossinger Motors Arena.
• Ensures ambiance, furniture, fixtures, and equipment cleanliness and quality of all venues is managed. Works with facility management staff as needed to keep quality controls and preventative maintenance plan. Creates an atmosphere that induces guests to want to return, giving each a positive experience. Implements, oversees, and ensures accurate inventory control for all Arts and Entertainment equipment.
• Assists Director in operating and overseeing department standards, guidelines and objectives and maintains other administrative processes such as budgets and staffing to ensure proper planning, efficient and effective operations. Assists with developing and administering capital, operating, and staffing budgets.
• Assists with implementation and oversight of the planning of all entertainment events and property venues to develop high quality entertainment schedules in all outlets.
• Prepares and ensures weekly entertainment pay schedule is confirmed and coordinated with the Finance Department. Works through industry channels and contacts to provide quality entertainers and performers. Manages partnerships and performance of third-party promoters
• Reviews contracts and terms with executives and legal counsel to ensure commitments, requirements, etc. are adhered to. Maintains professional relationship with all artists and performers. Works with entertainment partners, such as Live Nation and third-party promoters to select and price entertainers and artists. Provides direct oversight and supervision of box office, usher and production staff
• Ensures the adequacy and accuracy of all entertainment advertising in all forms of media by working with the Marketing Department.
• Attends and participates in meetings, completing follow up as assigned. Works closely with IATSE, Food and Beverage teams, catering/special events, the Accounting department and Marketing department. Provides consistent and thorough communications to all areas. Performs work regularly and predictably.
• Assumes duties of the Director in his/her absence which may include attending evening City Council meetings, special meetings, and making presentations to elected officials and to the public.

Required Education/Experience:

• Bachelor’s degree in a related field with a minimum 5 years’ experience in the entertainment industry
• Previous entertainment, hospitality, stage management, and staff management experience are all highly preferred
• Equivalent combination of education and experience may be accepted

Certificates and Licenses:

• Driver’s License

Physical Requirements/Working Conditions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Work is performed in office settings, at various facilities and outdoors locations. Requires traveling between worksites in town and occasional travel to other locations for meetings. Evening meeting attendance is sometimes required and work may involve responses to emergency situations. Travel throughout the City to various Arts & Entertainment locations and facilities is required, and may include occasional travel to attend state, regional or national meetings.
• The physical demands on this position may include traveling to and traversing outdoor worksites with uneven terrain to inspect work and physical locations. Physical activity is generally of an oversight nature. Some oversight activities may take place in dusty, moist or humid conditions and in a wide range of outdoor temperatures.

City of Bloomington