03276

Director, Racquet Sports

Overall Role:

Responsible for all CCC Racquet Sport activity programming, including developing and promoting tennis and pickleball, for all age groups. Organize clinics, private lessons, tournaments, and social activities that encourage participation in CCC’s racquet activities. Provide oversight for USTA League teams and participation by members. Promote Racquet Sports memberships to all potential prospects. Create and maintain strong Social Media presence. Act as CCC’s Racquet Ambassador to enhance the value of the Club. Responsible for the supervision of the racquet sports staff. As needed, maintain connections with state and national tennis community to stay abreast of current issues applicable to the profession and its impact on the Club’s programs. Reports directly to the General Manager.

Day to Day Responsibilities:

· Direct and manage department to ensure financial performance meets budget requirements while achieving CCC’s expense objectives, revenue, and profit objectives.

· Drive the selection, hiring, coaching, mentoring and educating of all personnel in a manner that reinforces the club’s values and philosophies and ensures the operation of the departments meet CCC standards and provide an environment focused on excellent member service.

· Organize, schedule, administer and promote member social events, leagues, round robins, drop-in, ladders, tournaments, lessons and all other tennis events as applicable, that appeal to the membership to promote health and wellness.

· Develop and promote clinics, private lessons, adult, junior and senior programs.

· Communicate with Member Relations Coordinator to market tennis events and specials.

· Conduct new Member tennis orientation(s) into the facility and programs available.

· Ensure courts and facilities are maintained in a high quality, professional and aesthetically satisfactory manner and ensure that the environment is safe for all those who use the facility.

· Maximize CCC’s Racquet and other facilities, programs, and activities to, reduce attrition and attract new Members.

· Establish and maintain premier Clothing Shop Experience, Offer CCC appropriate clothing lines. Create warm, welcoming environment while providing CCC level of service to members and guests.

· Prepare yearly budget as directed, forecast accurately per month, and adhere to standards and policies.

· Responsible for seeing that daily assignments are completed in their respective areas, to meet CCC standards (orderly/organized work areas, straighten/arrange furniture/equipment, picking up trash/debris, etc.).

· Rectify any Member/Guest complaints at the time they occur; Practicing service recovery.

Additional Responsibilities:

· Because of the fluctuating demands of the club’s operation, it may be necessary to perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other department teams are expected to help you.

· Accordingly, you may be expected to perform other tasks as needed or as directed.

· Attend CCC functions and racquet sports committee meetings.

· Conduct regular staff meetings.

· Adhere to all the various club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, all of which go to make up the essential functions of the job.

· Communicate timely and effectively.

· Work well under pressure, coordinating multiple tasks at any given time.

· Focus attention on details.

· Responsible for maintaining good conduct and safe working habits while in all areas and assure that others are acting safely.

· Attendance at daily line-up and participating as requested.

· Appearance should be clean and neat, CCC standard

· Maintenance of clay courts, keeping all courts in good repair

· Stringing racquets

Professional Requirements:

· Minimum of 3 years as a Tennis Professional.

· High School Diploma or equivalent required. College degree preferred

· USPTA certification required with minimum playing ability of 4.5+

· Director level experience preferred

· Possess financial management experience

Physical Requirements:

Sitting, standing, exposure to temperature changes, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, talking, hearing, and seeing.

Primary tools/equipment used in this position and approximate weight:

· Racket (1 lbs.)

· Ball Machine (25 lbs.)

· Brooms (2 lbs.)

· Hoses (5 lbs.)

Attendance Requirements for this position:

Attendance Requirements for this position as outlined on the weekly schedule. Additional

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