San Francisco Casting Calls & Acting Auditions

42 West is always looking for great talent.

42West (a subsidiary of Dolphin Entertainment) is looking for dynamic, motivated Assistant Account Executives – Public Relations.

• Do you enjoy working with smart, creative, client-focused professionals?
• Do you appreciate working collaboratively within teams of people who respect and appreciate each other?
• Do you have ideas and want to be heard?
• Do you like to work hard and play hard, all while having fun and making a difference?

If you thrive in a fast-paced environment, possess a fundamental understanding of Public Relations, with the ability to write well, and have a foundational knowledge of media and how it works we want to meet you! Work with us on film and television campaigns as well as with filmmakers and production companies.

Responsibilities will include:

– Research

– Assist in writing pitch letters and press releases (must possess good writing and proofreading skills)

– Calendar/schedule/itinerary management

– Provide logistical support on multiple client accounts

– Media Monitoring

– Assist client teams by developing and maintaining accurate media lists, pitch calls, and other proprietary databases as directed.

– As assigned, is responsible for overseeing certain aspects of a client’s program, including, screenings, press days, press junkets, promotions, etc.

– Assists in monthly billing process as assigned, e.g., reviewing vendor invoices, preparing expense reports, drafting monthly billing invoices, etc.

Candidates must be resourceful with good time management skills

Internship experience in Public Relations is a plus.

A Bachelor’s Degree in a related field and the drive to kick start your career in PR is highly valued.

If you are dynamic, collaborative, and enthusiastic and you thrive in a fast-paced, challenging, and energizing environment, you will be a great addition to our diverse team of energetic problem solvers.

This is a non-exempt position subject to overtime.

42West

Looking for an exciting new career opportunity with a global entertainment company? Look no further!

With over 4,000 employees worldwide and a presence in more than 23 countries and regions, my client is looking for a Country Manager – Sales & Operations to help us achieve our goal of continuous expansion across the United States.

Your new role

• You will be responsible for developing a national sales plan for the US and identifying potential opportunities for sales growth, both instore and online
• Work closely with commercial and planning teams to align on visual merchandising, product launches, delivery timing, and shipping priorities
• Improve efficiencies and continually recommend innovative ways improve operation of all stores
• Manage multiple offline sales channels
• Work closely with commercial and planning teams to align on visual merchandising, product launches and deliveries
• Oversee a team of department staff, including providing guidance and training
• Various ad hoc projects when needed

What you need to succeed

• Bachelors’ degree in Sales, Finance or Operations Management (or similar)
• At least 5+ years of retail industry experience is a MUST
• Fluency in Chinese Mandarin is essential
• Outstanding analytical and problem-solving skills
• Strong organization skills and experience working in a fast-paced, global environment
• Excellent verbal and written communication skills

What you will get in return

• Competitive salary
• 401k, health insurance, PTO leave, paid sick leave, and family leave
• Opportunities to learn and lead, on-the-job training and career development

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.

If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays

Title: Area Sales Manager

Reporting to: Regional Sales Manager

Location: San Francisco

This position requires travel of 50% or less, driving and/or flying throughout assigned territory.

About Lumenis:

Energy to Healthcare Lumenis is a global leader in the field of minimally invasive clinical solutions for the Ophthalmology and Aesthetic markets and is a world-renowned expert in developing and commercializing innovative energy-based technologies, including Laser, Intense Pulsed Light (IPL) and Radio-Frequency (RF).

Read more at https://www.lumenis.com.

Job Responsibility:

• Maintaining and expanding sales within the existing customer base, prospecting, and building a pipeline for new business opportunities.
• Develop strong relationships with key decision-makers.
• Develops quarterly, monthly, and weekly plans designed to maximize customer relationships and improve face-to-face selling time in assigned territory.
• Develop pipeline, ensure pipeline progression, conduct on-site visits, and cold calling.
• Forecast and submit sales reports.
• Work closely with the Regional Sales Manager to plan and execute territory strategies to win account opportunities.
• Travel primarily within the assigned territory and in the United States for training, tradeshows, and company/team meetings are required.

Qualification required:

• Bachelor’s degree or equivalent experience.
• 4+ years of experience in outside business-to-business sales or outside capital device sales.
• Demonstrated/proven track record of meeting quota and driving sales growth.
• Ability to manage quota and close complex sales.
• Salesforce experience preferred.
• A valid driver’s license.

Compensation & Benefits:

• Competitive Base Salary, Bonuses, plus uncapped commissions.
• Monthly car and home office allowance
• Travel and entertainment expense budget
• Benefits package including Medical, Dental, Vision, and company matching 401(k). Employee paid Life/AD&D/LTD. Benefits start day 1!
• Unlimited PTO
• Excellent culture

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation.

The job description outlined above reflects general details as necessary to describe the primary functions of this job and the level of knowledge and skill typically required but should not be construed as an all-inclusive listing of work requirements. Individuals may be asked to perform duties other than those mentioned above in order to cover absences or relief in the appropriate department to equalize peak work periods or otherwise balance the workload.

Applicants responding to this posting must be able to provide proof of eligibility to work in the United States.

Lumenis

POSITION SUMMARY:

The ideal candidate will have group sales experience in a luxury hotel. This individual brings with them with a track record of exceeding group booking goals and is a dynamic personality with a team first mentality. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·       Responsible for finding new group business to meet and exceed group revenue goals.

·       Familiarity with the luxury leisure consortia market is a plus.

·       Accountable for monthly prospecting and sales activity goals.

·       Respond to inquiries, send proposals and contracts, facilitate billing, generate group resumes and effectively communicate client needs with operating departments.

·       Negotiate within booking guidelines and standard operating procedures.

·       Service existing clients to exceed expectations, maximize revenue, and secure repeat business.

·       Conducts site inspections, meets with, and entertain clients as needed.

·       Facilitates group pre & post-convention meetings as needed.

·       Responsible for updating and maintaining account and contact profiles. 

·       Travel to and represent the hotel at industry events and tradeshows as needed.

·       Ability to manage priorities in a fast-paced environment with strong attention to detail. 

·       Excellent communication and presentation skills.

·       Systems experience with Opera and Delphi required.

·       Knowledge of the Palo Alto market and competitive set preferred.

·       Assist the DOSM with sales support as needed. 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·       Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.

·       Responds promptly to the needs of the clients and Director of Sales & Marketing.

·       Able to communicate effectively in both written and verbal communication.

·       Very organized, detail oriented and completes work in timely manner.

·       Ability to read, analyze, and interpret sales contracts, sales procedures, etc.

·       Ability to write sales reports and all other business correspondences.

·       Ability to write all sales reports and all other business correspondence clearly and informatively and edits work for spelling and grammar.

·       Ability to effectively present information and respond to questions from the Sales Staff, Managers, clients, guests, and the general public.

·       Advanced mathematical skills to calculate Sales figures and amounts such as discounts and percentages.

·       Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

·       Meets legal age requirements for the position.

EDUCATION/EXPERIENCE:

High school diploma is preferred, though any combination of education and/or experience that provides the required knowledge, skills and abilities will be considered. Prior Hospitality experience is also preferred, ideally in a luxury environment. Strong Outlook, MS Word, PowerPoint, and Excel knowledge is required. 

Nobu Hotel Palo Alto

We are seeking a Senior Catering Sales Manager to join our team who will be responsible for the management and solicitation of designated market(s) to ensure all financial and sales goals are achieved or exceeded. The Senior Catering Sales Manager constantly works with the Kitchen and Banquet departments to relay all information and changes to insure that client has the best event possible. This position will assist the Director of Catering with ongoing training and development of Catering associates/leaders.

The Garland Hotel is a North Hollywood hotel that is offering guests a uniquely authentic LA experience that is comfortable, welcoming, and stimulating in an open environment to give them a flavor of the care-free, easy-going feeling that has always made LA a special place to be.

Our Mission is to provide our guests with a uniquely authentic LA experience that is comfortable, welcoming, and stimulating. The Garland team is about working together, having fun and being happy, with genuine hospitality, and celebrating each of our unique differences. We offer rewarding benefits in the form of Medical, Dental, Vision, Life Insurance, Flexible Spending Account, and 401K. But that’s not all. . . here at The Garland we believe in celebrating our associates with a wide variety of recognition programs and fun events all year long!

What you will be doing:

• Account prospecting, solicitation, and development via telephone, personal contact, outside calls, correspondences, email and other means of communication.
• Conduct hotel site inspections, entertain both in house and off property, and maintain thorough follow up methods.
• Prepare and present proposals and contracts both written and verbal in a prompt, accurate, profitable, pleasant and professional manner.
• Handle account details and coordinate final arrangements with Event Managers.
• Attend meetings including, but not limited to, pre/post-con, business review, departmental.
• Represent hotel at trade shows, civic/business functions, industry-related associations, and other events to promote the hotel and/or the city.
• Perform other duties as assigned.

What we are looking for:

• Previous catering sales experience required, minimum 2 years.
• Ability to travel.
• Flexibility to work varying schedules to reflect the business needs of the hotel.
• Above average knowledge of the designated market(s).
• Proficient computer knowledge.
• Excellent communication skills, both written and oral.
• Basic mathematical skills to prepare cost proposals.

Who we are:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60 year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

For more information visit www.thegarland.com and www.thefrontyardla.com

The Garland is an equal opportunity employer.

The Garland

The Cartessa Culture – Only the Best

Bring your extraordinary selling skills to an industry leader in medical technology! Cartessa is the fastest growing aesthetic device company in the US. Every year we break company sales records, add new products, and increase our market share! Due to this explosive growth, we are rapidly expanding in markets across the US. At Cartessa, you will be empowered to shape your own career. Cartessa will support your growth with the training, mentorship, and guidance you need to own your future success.

Job Position Title: Area Sales Director – San Diego and Orange County Area

We are seeking an experienced and highly motivated Area Sales Director for the San Diego and Orange County areas of Southern California. This is a great opportunity for someone looking to take the next step in their aesthetic laser/medical device sales career. The Area Sales Director will be responsible for leading and managing the sales efforts within this designated geographical area for our laser devices.

The ideal candidate is driven, competitive, loves a challenge, willing to travel, has a winning attitude and can sell! This is an OUTSIDE, HUNTER MENTALITY, SALES role with heavy cold calling, prospecting, lead generation, equipment presentation and closing responsibilities. Previous medical device and/or aesthetic laser device background is required.

Responsibilities

· Develop and execute sales strategies to meet and exceed revenue targets within the assigned geographical area

· Identify and prospect new business opportunities with plastic surgeons, dermatologists, cosmetic physicians, and in medical spas

· Overnight travel required that is territory dependent

· Conduct product demonstrations and presentations to prospective customers

· Maintain communication with your manager and other members of your sales team to provide updates regarding your sales pipeline and new opportunities

· Keep and maintain any company-owned property and inventory in good working condition

· Perform other duties as assigned

Minimum Requirement

· 5+ years of successful outside sales experience in the medical device and/or aesthetic laser industries

Compensation

· W2 position with base salary + aggressive, uncapped commission plan

· Full medical, dental, vision benefits

· 401k

· Monthly travel + entertainment budget, including car allowance

Physical Job Requirements

· Must have a valid driver’s license and active vehicle insurance policy.

· Must frequently transport/move devices that are 60+ lbs

The Cartessa Difference

Cartessa Aesthetics, LLC sources leading aesthetic medical devices globally for U.S. and Canadian dermatologists, plastic surgeons, cosmetic physicians, and medical spas. Because we are not tethered to any one manufacturer, we are able to select amongst the most cutting-edge technologies that offer clinically proven efficacy, patient safety, and the best possible investment for patients and professionals.

Cartessa Aesthetics

Country Manager – Sales & Operations

Los Angeles, CA(On-site)

POP MART, founded in 2010 (SEHK: 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talent from all over the world. With 4,000+ employees worldwide, POP MART has successfully set foot in more than 23 countries and regions, serving a diverse audience of cultural pioneers and art fans.

Job Overview

We are in search of a Country Manager – Sales & Operations to contribute our continuous expansion across the United States. This person will be responsible for achieving/exceeding retail sales and profit goals in the United States, by operating multiple offline sales channels.

What You Will Achieve

• Develop a national sales plan and distributing sales tasks for each retail channel, as well as managing the overall operating costs.
• Improve the quality and efficiency of store operations by coordinating the operation and management of stores in the United States.
• Identify potential opportunities for sales growth by analysing and managing business data.
• Communicate and deliver business updates, recaps, and recommendations to Headquarters leadership and other senior executives.
• Carry out market plans and allocate marketing activities for the retail development in the United States.
• Partner closely with commercial and planning teams to align on visual merchandising, product launches, delivery timing, and shipping priorities.
• Participate in and support in store visits, events and account meetings.
• Routinely management, guidance, training and evaluation of the department staffs.
• All other duties or projects as assigned.

What You Will Need

• Bachelor’s required.
• 5+ years of chain store management experience in retail industry.
• Exceptional analytical and Retail Math skills required.
• Ability to build trust and relationships in a multi-national working environment.
• Ability to work in a fast-paced environment while managing multiple priorities.
• Strong organizational skills and attention to detail.
• Must be self-motivated, with a meticulous mind, and appropriate professional conduct.
• Availability for extensive travel.
• Clear and articulate verbal and written communication skills.
• Facility with Excel and Powerpoint.
• Fluency in Chinese/Mandarin would be a strong plus.

What We Offer

• Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc.
• Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge
• Career development: we work with you to advance your career through short-term assignments, and new experiences, etc.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

**As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

POP MART

Shaw Contract is a global design leader in commercial flooring for some of the world’s most creative and innovative environments. Our vast, sustainable product offerings can be found in diverse markets such as workplace, healthcare, hospitality, education and multi-family dwellings; supporting the spaces in which we work, learn, live, play and heal.

Architecture and Design End User Specialist with a focus on Corporate Workplace. Please note this person will be a part of our 3 person A&D team! Specific responsibilities to include daily sales calls on existing customers in the Los Angeles market. Must present products to architects, designers, end users and other users. New end use business development skills are preferred. Additionally, he or she must continually prospect for viable new accounts while developing a key awareness of what is happening in Los Angeles.

Responsibilities:

• Characteristics to include honesty, integrity, hard work, enthusiasm, and motivation.
• Work with architects, designers, flooring contractors, end users, contractors, etc. to select appropriate products for their projects that fit within their design criteria, budget, and time frame.
• Travel daily throughout assigned area to call on existing customers and prospect new customers to solicit business.
• Manage project from inception to completion including identifying opportunity, product selection, specification, order placement, order tracking, delivery coordination, installation oversight, punch walk/ claim coordination (if necessary), and communication of maintenance program.
• Must be motivated and comfortable working and supporting a closely knit team environment.
• Must be able and competent to work with and manage customer base thru CRM (Customer Relationship Management) tool such as Salesforce.com
• Follow up on a variety of leads from sources such as Dodge, CoStar, networking groups
• Build relationships with existing and new customers by entertaining such as lunches, dinners, or special events.

Contract Specialist must implement the selling process in his/her area; they must have the ability to make good judgment decisions. A full understanding of the product line is essential. Furthermore, an understanding of the application that each product serves is critical. The ability to interface/communicate with a diverse group of customers in a friendly and respectable manner is a must. The ideal candidate will possess a flexible personality and be able to communicate clearly to other people, both orally and in written form. Contract Specialist must give presentations to architects, designers, and end-users to educate them on the flooring industry and how Shaw Contract Group can benefit them on their projects.

Required Competencies:

• Build Trusting Relationships
• Influence Others
• Execute Action Plan
• Build Customer Satisfaction
• Initiate Action
• Adapt and Change

Requirements:

• Bachelor’s degree or High School Diploma/GED and 5+ years commercial interiors experience.

Preferred:

• Education in Design or previous work experience in Design industry to Design firm.
• Candidate already living within or familiar with Los Angeles market.
• Proven Local design community and organizational involvement.
• Commercial flooring experience preferred.

Shaw Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

Please note this is not an official application and you will need to apply for the position on our website: https://shawinc.wd1.myworkdayjobs.com/External/job/Shaw-Plant-97-616-E-Walnut-Ave-Dalton-GA-30721-USA/Shaw-Contract-Account-Manager–Los-Angeles_R-116365

Shaw Contract

We recently opened a brand-new Canopy by Hilton San Francisco SOMA District. We are looking for dynamic, enthusiastic multitaskers to be part of our team to create “Good Energy” for our Guests and our People, true to the Brand vibe.

Director of Sales and Marketing

Overall Role:

Develop and book future business by identifying potential leads and actively soliciting future business within specified territory. Prospect and develop new accounts. Responsible for maximizing a hotel’s revenues by developing programs to increase occupancy and make profitable use of its accommodation, meeting, and leisure facilities. Market the hotel to various markets using various social platforms.

Since this is a preopening hotel position you will be responsible for setting up the sales department for the hotel. This would include but is not limited to training team, setting standards, procedures, creating a market for the hotel within the Comp set. Be a self-starter willing to take on additional responsibilities within and over the DOS Role as needed.

Core Responsibilities include:

• Responsible for prospecting, soliciting, and booking groups which maximize revenue for the hotel.
• Create new relationships with clients in the corporate, Leisure SMERF Business Travel (BT) and/or Groups
• Proactively conduct outside sales calls conduct sales tours and entertain clients. Service and Prospect leads for the Hotel.
• Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies.
• Identify creative ways to increase business for the hotel and its facilities.
• Develop and implement creative local marketing channels, including social media channels.
• Prepare company contracts for the hotel in accordance with current business and pricing conditions.
• Understand the content reflected in contracts and how to negotiate terms therein.
• Interact with in house guests and solicit future business or generate leads
• Monitor production of all top accounts and evaluate trends within your market.
• Comply with attainment of individual goals as well as team goals and budgeted metrics.
• Train all members of the hotel staff on how to recognize and capitalize on all sales opportunities to increase hotel occupancy and revenue.
• Develop a full working knowledge of the operations and policies of the hotel including Sales Food and Beverage Front Office and Reservations.
• Complete RFPs for Corporates by working with the Revenue Team and Hotel General Managers
• Cold calling
• Responsible for promoting and marketing the hotel and its facilities to conference planners, tour operators, wholesalers, and ad hoc group members. Conduct on-site assessments of the property with prospective clients.
• Maintain good relationships with existing clients, generating repeat business.
• Complete weekly prospective calls and demonstrate a conversion rate into actual sales bookings.
• Will be responsible for coordinating marketing and promotional activities to meet customer needs, working closely with other hotel staff to ensure customers are satisfied with the facilities and their time there. Provides outstanding customer service when dealing with potential new customers or leads.
• Create various marketing plans and promotions in coordination with the revenue team. As marketing manager, you will work closely with other members of the hotel management & revenue team to identify marketing priorities. Review future booking levels to plan dates for promotions to increase occupancy rates.
• Preparing Daily Weekly and Monthly reports for the management team
• Guide, train and mentor the Sales team
• Any other tasks assigned from time to time.

Requirements

· A self-starter with an outgoing personality who enjoys interacting with new and established clients.

· Prefer experience in hotel sales and experience of working in Branded hotels. Prior experience with Hilton is preferred.

· Prior experience in Catering is preferred

· Has excellent written and oral communication skills and telephone etiquette.

· This person must present a professional appearance.

· This person must be able to handle the stress of multiple tasks; must be able to organize and prioritize tasks in order to meet deadlines in a timely manner.

· This person must be punctual and able to work flexible hours, including weekends.

· Intermediate computer skills with a proficiency in Microsoft Word and Excel are required and knowledge of Delphi, Cvents, Salesforce is preferred

Canopy by Hilton San Francisco SoMa

The Group Sales Manager is a highly motivated, goal-oriented individual responsible for the generation, successful achievement, and future development of significant group & catering sales volume produced at established levels of profitability. Serving as the point person for Group SMERF (except Sports) room blocks (10 room minimum on peak) and their related catering events. This position requires exceptional organization and dedication to interpersonal communications to fulfill the numerous responsibilities of client relationships, industry involvement, business strategy, financial accountability, and team commitment.

Business Results

• Generate, achieve and develop targeted group & catering sales volume, reflecting budgeted levels of revenue generation and profitability
• Upsell/negotiate services to maximize revenue and profit
• Provide exceptional customer service through relationship development, strategizing account development and creating plans that fully exhibit commitment to the fulfillment of customer expectations
• Sell the Hotel creatively, utilizing a goals/benefits/features approach to securing business
• Assert comprehensive knowledge and keen awareness of the Hotel’s primary market, its surrounding areas and resources
• Assert knowledge and maximization of any Brand programs; sell strategy and brand-specific pricing techniques
• Maintain a working knowledge and awareness of the competition in current and changing conditions; frequently visiting facilities and reporting on the business climate as it relates to competitive advantage
• Support and implement the specific Group & Catering Sales actions outlined in the Annual Business & Marketing Plans to maintain the corporate direction
• Aggressively prospect, research and solicit new accounts
• Identify and develop new Group market opportunities and strategies, aggressively pursuing the appropriate mix and type of business that will best achieve the Hotel’s sales plan and direction
• Responsible for all planning, billing and reporting for Group Events booked
• Responsible for maintaining the integrity of Sales records and reports including the Booking database
• Responsible for the on-line RFP Management processes as applicable to brand or third party source, for securing corporate negotiated Accounts
• Actively participate in Revenue Strategy meetings with DOS, GM, Revenue Manager and other members of the leadership team
• Participate in team brainstorming sessions, Hotel staff meetings and client events as required for specific business situation, or as requested by Director of Sales or General Manager
• Conduct site inspections, menu tastings, escort client visits, actively entertain, and personally interact with customers, as appropriate for Group travel sales development
• Promote the Hotel through regular industry involvement and exposure at local and/or national events
• Liaison with appropriate Brand alliances (as applicable) to promote and generate group & catering business opportunities through joint sales trips, Familiarization tours, events, etc.
• Promote the City and the Hotel via planned sales calls and occasional sales trips to personally meet with clients outside of immediate area
• Maintain a high level of professional standards including appearance, demeanor, ethics and image of self
• Maintain positive employee relations in a supportive, team-oriented environment
• Actively support the development, training, mentoring of all associates and accept such responsibilities if assigned by the Director of Sales or General Manager
• Perform special projects or duties as requested by Director of Sales or General Manager

Guest Satisfaction

• Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth
• Coordinates and communicates verbally and in writing with customer regarding event details
• Follows up with customer post-event
• Makes presence known to customer at all times during this process, regardless of which hotel they sit at
• Greets customer during the event phase and hands-off to the Convention Services department for the execution of details
• Is available to solve problems and/or suggest alternatives to previous arrangements
• Displays leadership in guest hospitality and ensures consistent, high level service throughout all phases of hotel events
• Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty and leads to increased market share
• Sets a positive example for guest relations
• Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints
• Reviews Guest Service Results with leaders
• Participates in the development and implementation of corrective action plans
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
• Utilizes Delphi or other hotel system to capture and manage customer information on a daily basis

Leadership

Applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them

• Demonstrates commitment to Westmont Hospitality operating principles and philosophies
• Holds self and others accountable for achieving results
• Addresses conflict in a timely manner
• Contributes to team results
• Deals with change effectively
• Makes decisions, including employees/team and commits to a course of action

Building Relationships

Eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives

• Treats people fairly, with dignity and respect
• Works to meet goals in a manner that does not disadvantage other employees or groups
• Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual
• Listens and responds to others
• Is interested in other’s views even if they counter own views

Managing Work Execution

Proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results

• Adheres to all standards, policies, and procedures
• Effectively uses sales resources and administrative/support staff
• Approaches work with a sense of urgency and purpose
• Allocates time and resources effectively when faced with competing demands
• Overcomes obstacles to accomplish challenging objectives
• Follows through on inquiries, requests, and complaints

Generating Talent

Proactively identifies and develops talent within the organization

• Discusses problems immediately with others before they are forgotten or get out of control
• Actively pursues self-development
• Explains own rationale and thought processes to help employees improve their skills

Organizational Learner

Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area

• Acts independently to improve and increase skills and knowledge
• Demonstrates an awareness of personal strengths and areas for professional improvement
• Shares learning, innovations, and best practices with others
• Is willing to learn from others
• Performs all technical/procedural requirements of the job

KNOWLEDGE, SKILLS & ABILITIES

Experience 

• One (1) year hotel sales or meeting planning management experience
• Brand experience preferred
• High School Diploma or equivalency

Skills and Knowledge

• Strong, comprehensive knowledge and keen awareness of the Hotel’s primary neighborhood, its surrounding areas, and resources
• Possess excellent selling and closing skills
• Ability to provide exceptional customer service through the creative development and fulfillment of proposals and Business Agreements
• Ability to achieve designated sales goal production
• Ability to research, price, strategically plan and negotiate on the Hotel’s behalf
• Ability to establish priorities, work independently, and accomplish timeline objectives
• Ability to solicit business: identify and develop new leads as well as uncover leads from existing accounts
• Ability to evaluate business trends and apply/modify strategies to maximize revenues and profitability
• Ability to develop, support and implement effective Sales Action Plans
• Skilled in prompt, assertive decision-making and problem-solving
• Possess excellent reading, writing, verbal communication, and listening skills to effectively communicate with clients, business partners and team members.
• Possess good math skills to cost out business opportunities, upsell and effectively manage financial responsibilities of revenue and profit in the booking process
• Ability to plan and facilitate personal sales calls, client entertainment, and site visits
• Ability to network at professional industry events and/or travel on the Hotel’s behalf
• Familiar with basic legality and compliance issues of contractual Agreements, as practiced within the hospitality industry
• Familiar with global distribution systems and general practices of the corporate travel environment including compliance issues, contractual Agreements, etc.
• Skill to use a personal computer with clear proficiency in Windows, all major Microsoft applications including Word and Excel, e-mail, e-data and World-wide Web
• Adept in learning new software applications, fully participating in a continuously changing technological environment
• Proficient in use of numerous Brand tools, reporting mechanisms and resources to support the group travel & catering sales environment
• Proficient in use of TravelClick Demand (Hotelligence) platform to analyze business and develop target plans for growing/maximizing business
• Knowledge of modern business communication including style and format of professional correspondence, e-mail, memoranda and reports
• Ability to work with visible self-confidence, energy and enthusiasm
• Ability to develop positive, productive relationships within the office environment as well within the local hospitality community

DoubleTree By Hilton Modesto, California