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Company Overview
829 Studios has been named to the Inc. 5000 Fastest-Growing Privately Held Companies, Adweek 100 Fastest-Growing Digital Agencies, Boston Business Journal’s Fast 50 (Massachusetts’ 50 Fastest-Growing Private Companies) and HubSpot’s Top Digital Agencies list. We’re a certified Great Place to Work® and have been recognized by Outside Magazine as a Best Place to Work. Our projects and team members have received awards from the Hospitality Sales and Marketing Association International (HSMAI), Awwwards, and other marketing industry publications. Our clients include venture-backed start-ups, publicly traded companies, non-profit organizations, and more. We’re proud to be working with STANLEY Black & Decker, OARS, Hilton Hotels, Stanford University, and hundreds of other companies that share our passion for performance marketing.
Position Summary
The Account Manager is a client-facing marketing manager role on the Client Services team. This role creates and implements the strategy of sophisticated digital marketing programs and campaigns for our B2B and B2C clients. Working both as an individual contributor and collaboratively with a team, this role is responsible for the implementation and execution of digital marketing programs across a variety of channels, including SEM, SEO, Social Media and web analytics. The ideal candidate for this role has an informed digital marketing background, great presentation and communication skills, and demonstrated, hands-on experience managing Paid Search, Paid Social, Email Marketing, or other digital channels.
Responsibilities and Duties
- Act as a client-facing consultant to identify, develop, and execute digital marketing campaigns and programs.
- Work directly with department leaders and clients to manage project schedules, assets, content and expectations in an organized and thorough manner.
- Directly oversee one or more channels to drive performance including paid search (PPC), display advertising, organic search, and paid social.
- Use a data-driven approach via web analytics for monitoring and reporting of online marketing campaigns
- Interface with client and account operators to deliver for clients across a wide array of industries
- Serve as a thought leader and client advocate for new technologies, platforms, and programs.
- Quantifying and prioritizing initiatives/opportunities accordingly.
- Campaign monitoring to ensure the account is pacing well relative to budgets and targets.
- Work with all members of a project team to gather deliverables and status reports for major milestones, then lead the client presentation.
- Ensure that protocols (like naming conventions and checklists) are being followed.
Qualifications & Skills
- Minimum 3 years of experience in marketing account management in an agency
- Account management or operator experience involving client engagement around SEO, Paid Search or Paid Social
- A “lean in” personality willing to immerse themselves in learning the client’s business
- The ability to problem-solve, confidently make decisions and lead projects with empathy and authority.
- Exceptional communication, presentation and organizational skills.
- An understanding of integrated digital marketing and its various components.
- Experience using project management software and spreadsheets.
- Manage projects and budgets and maintain deadlines for deliverables.
- Must be very detail-oriented and able to manage multiple projects and tight deadlines.
- Initiative and ability to work in a team environment.
- Strong organizational skills.
- Experience with Google Ads and Google Analytics.
Benefits & Perks
- Paid Time Off. Receive generous paid vacation benefits that increase as you advance. Summer Fridays Memorial Day through Labor Day.
- 401K + Match. 401K plan with 4% Safe Harbor employer match after one year of employment.
- Life Insurance Benefit. Coverage to ensure peace of mind for your family.
- Short Term Disability Benefit. Injured and unable to come to work? We’ve got you covered!
- Healthcare. Choose from several competitive healthcare plans for both you and your family.
- Commuter Benefits. Allocate pre-tax funds towards your commute to save up to 40% per year in transportation expenses.
- Continuing Education. Receive a personal budget to attend events and conferences.
- Hybrid or Remote Workplace. We’re able to hire remote employees residing in the following states: MA, RI, NH, CT, ME, NY, NJ, NC, FL, and TN
829 Studios – Digital Agency & Marketing Consultancy
Who are we?
At ChemoMetec, we are proud to be a highly successful global company that offers the best products and customer support for cell counting and analysis.
Our US division is rapidly expanding. During this exciting growth, we are looking for talented individuals to join us. We are looking for an individual who has drive and motivation, which is more important to us than the exact background and work experience. We want people on board to make a career with us, stay with us for a long time, and grow.
As a team, we are ambitious, customer-focused and results driven. Although we are growing rapidly, our work environment is very positive and close knit. Ideas are often heard and put into action. We are always trying to improve and take the company a step further, and our team helps us achieve that.
We look forward to receiving your application and adding another great member to our ChemoMetec team!
What you will experience as a Sales Manager – Product Growth with ChemoMetec US:
- You will be establishing and growing relationships with world leading pharmaceutical and biotech companies
- We will support you in building your career at ChemoMetec and to be the best you can be
- You will be part of a supportive and enjoyable work environment where everyone’s voice is valued
- We believe that hard work should be rewarded
- We stand by our “promote from within” philosophy
Key responsibilities:
- Increase revenue from ChemoMetec’s existing customer base
- Develop new products/services through experimentation and analysis of client feedback
- Track key growth metrics and ensure optimization of features
- Deliver first-class customer service to support clients of existing products/services
- Maintain accurate clients’ records, keeping track of any contact updates
- Craft and send multiple direct emails and stay on top of all communications
- Maintain accurate records in our CRM system
The ideal candidate:
- Account Management & Sales: 3+ years (Mandatory)
- Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers to expand current clientele
- Possess an energetic, outgoing, and friendly demeanor
- Attention to detail
- Customer service experience, e.g., retail or food industry (Preferred)
Our benefits:
- Bonus opportunities
- 10 paid holidays
- Company phone and laptop provided
- 15 days PTO
- Medical, Dental and Vision from 1st of the month after starting
- Matching 401(k) plan after first year
We are looking forward to receiving your application. Please submit with a cover letter.
ChemoMetec
Robert Half’s client is looking for a Proposal / Marketing Coordinator for a 3+ month contract in Boston. This is a hybrid, 30 – 40 hour-per-week opportunity; candidates must be willing and able to work onsite in Boston 2 days per week. The Proposal / Marketing Coordinator will be responsible for creating and updating proposals, producing presentations, writing RFPs, and assisting with project management. Must have experience with Adobe InDesign and strong writing skills. If interested and available, apply today!
Qualifications:
- Degree in marketing, communications, or similar
- 2+ years of marketing and/or proposal experience
- Strong writing skills
- Familiarity with RFP writing preferred
- Presentation design experience
- Experience with Adobe InDesign
- Familiarity with AEC, CRE, or professional services industries preferred
- Portfolio of writing samples
- Strong project management skills
- Self-starter
- Excellent communication skills
Robert Half
Established in 1984, Colantonio provides expert management of complex construction and renovation projects spanning the private and public sectors. The cornerstone of our firm and our approach to doing business has been to build effective relationships by putting people first. Ours is a family-like culture (no, really) that values a healthy work-life balance. We are located in Holliston, Massachusetts.
The Marketing Coordinator reports to the Director of Marketing and is responsible for:
- Responses to RFQs and RFPs
- Maintaining updated documentation for responses to RFQs and RFPs
- PowerPoint interview presentations
- Sales collateral updates
- Website updates
- Project, personnel and photo management related to Marketing
- Social media content and posting
- Assisting with press releases and industry articles
- Assisting with ordering promotional items
- Assisting with company and project site luncheons
- Attending industry and project events
- Taking photos at company events, project sites
Qualifications:
- Must have at least five years’ experience in the A/E/C industry
- Must be proficient with Adobe InDesign and MS PowerPoint
- Must have demonstrated writing and graphic design skills
- Must be organized, detail-oriented and highly collaborative
- Must have experience meeting strict deadlines
- Bachelor’s Degree in Marketing, Communications, or related field is preferred
- Proficiency with Adobe Photoshop is preferred
We offer:
- A friendly, laid-back office environment
- Your own office with adjustable standup desk
- Competitive benefits
The successful candidate will be a self-starter with enthusiasm, flexibility, and motivation. They will also have a great sense of humor.
If this sounds like you, please email your resume, writing and graphic design samples to Amy Fahey at [email protected]. No phone calls, please.
Learn more about us at colantonioinc.com. We are an Equal Opportunity Employer.
Colantonio Inc.
Our client, a family-owned retailer, is looking for an Event Marketing Coordinator to join their team full-time! This opportunity will start 5 days a week in their Acton office for training and onboarding, then dial back to a hybrid schedule with Tues-Thurs in the office, Mon/Fri remote.
This role will have a key focus on creating grass roots community-based events that drive in-store traffic.
As an Event Marketing Coordinator, you will:
– Identify and coordinate partnerships with local programs, community events, charities and other aligned philanthropy efforts
-Develop and maintain all aspects of relationships with charity partners including school districts, local shelters & food banks, and healthcare organizations
– Coordinate pre-planning and day-of onsite logistics for local in-store and community events, including setting up display signage, working with with store staff, district managers, design team and social media manager to ensure cohesive and well-promoted events
-Coordinate all support materials for traffic-driving events internally and with external partners
– Organize and maintain event logistics, keeping updated calendars and tracking sheets
– Own vendor relationships, handle order tracking, logging invoices and processing POs
– Brainstorm and pitch ideas for grand opening events while also identifying areas of improvement from wrapped events
The ideal candidate will have:
– 1+ years of experience
– Strong communication skills – in person, via phone and in writing
– A proactive mindset and strong organizational skills
– Event planning/coordination experience
– Access to a car – in order to support store events, occasional travel to stores and/or weekend work is required
If you are interested in this Event Marketing Coordinator opportunity, apply now!
#LI-CB1
#IND123
Creative Circle
#579267
Customer Service Manager
Direct Hire
Onsite in Natick, MA, 1-2 days remote once up and running
Must Haves:
5+ years in a Customer Service leadership position
Preferred:
- Medical Device or similar regulated industry experience
- Salesforce CRM and Rootstock ERP experience
Job Summary/Description:
Oversee Customer Service function and manage a team of 6
- Deliver outstanding customer service and manage service orders for preventative maintenance.
- Ensure effective processes and implement improvements for order processing and fulfillment, returns processing, compliance, and complaint resolution.
- Work directly with Distribution Centers and on-site warehouse to fulfill customer orders on-time.
- Supervise the warehouse, shipping and receiving functions.
- Develop and oversee functional metrics to drive continuous improvement and customer service excellence.
- Work with Sales team and build strong relationships between Sales and Customer Service teams.
- Work with Sales to understand customer demand.
Planet Professional
Consumer Search Partners (www.consumersp.com) are a specialist executive search business for the global consumer industry. We partner with organizations to identify and attract industry leading talent to their core business functions.
CSP are proud to be partnering with a fast growing global manufacturing business within the pharmaceutical and healthcare industry to find a procurement category manager for their direct categories across north and south America.
This is a newly created role to take full ownership for direct materials plastics, metals and fibres across multiple manufacturing sites. This strategic role to understand the current supplier base and manage all aspects of supplier relationships, risk and performance.
We are targeting ambitious purchasing managers with experience of relevant direct categories and an ability to take ownership to drive commercial performance. Excellent communication skills are essential both internally and externally and experience within manufacturing would be preferred.
In the first instance please contact Mark Thomas, Founding Partner CSP at [email protected] for a confidential discussion. Closing date 5th July 2023
Consumer Search Partners Ltd
Acacia, now part of Cisco, designs intelligent transceivers using sophisticated signal processing and photonic integration for the 100G, 400G and 1T bit speed fiber optic transmission market deployed in data center, metro, long-haul and ultra-long haul telecommunication networks.
What You’ll Do
Lead and program manage the development and release to manufacturing of optical modules and silicon photonics. The NPPM is responsible for handling the product lifecycle from pre-concept commit to FCS. You will partner with Optics BUs, PLM, and Engineering and will lead a cross functional team from Cisco Optics Operations to deliver optical transceiver modules. You will be accountable to meet time to market requirements, product cost targets, yield goals, and volume ramp plans.
Who You’ll Work With
As part of the NPI team in Optics Operations, the NPPM partners with the Optics BU, PLM, Engineering, and Operations functions. You will work with a cross functional team in Optics Operations and will partner with Supply Chain Operations functions, including Global Sourcing and Technology & Quality.
Who You Are
You are an authority in the manufacturing and supply chain management of optics and opto-electronic assemblies. You are a leader who steers a cross functional team to achieve a common set of goals. You possess:
- Extraordinary program management skills
- Deep experience in leading cross-functional teams to achieve results by identifying and aligning to shared goals, priorities, and dedications. Able to hold peers, partners, and yourself accountable.
- Understanding of optical product and semiconductor supply chain, manufacturing and development methodologies.
- Understanding of silicon photonics technology, optics and/or semiconductors
- Strong analytical skills and ability to lead teams to solve complex technical and business problems.
- Ability to influence key partners, senior leaders, and external partners.
Our Minimum Qualifications for This Role
- 10+ years minimum experience in supply chain, manufacturing or product development
- 3+ years of Program Management experience in optical communications and/or semiconductors
- 3+ years of experience with program management SW tools such as Excel, MS Project, SharePoint, etc.
- BA/BS degree
- Experience working on new product introductions with manufacturers, suppliers, and product development teams
Why Cisco?
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!
Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco
Cisco
Bose is a brand created by one of life’s few true visionaries. We believe sound is the most powerful force on earth and that we are the only people in the world devoted to unleashing that power for transformative sound experiences. Sound is Power!
We have an exciting opportunity as the Sr Director, Global Customer Care. Reporting to the CMO this is a customer facing role responsible for providing the strategic direction, leadership, and execution of customer service activities. In this role, you will lead our contact center operations and drive strategic transformation. Your focus will be on enabling a digital and customer first approach, and in the process, continuing to navigate the organization away from a purely break fix mentality. You will drive critical improvements in people & organization structure, culture, process, policy, technology, and infrastructure. You will be responsible for the strategic planning and providing leadership to a large team executing on Contact Center operations and processes sought at the continuous improvement of the customer experience.
You will also lead the teams responsible for Digital Care, Service Content, Voice of the Customer, Service Readiness and Business Transformation.
You will be skilled in driving a culture of innovation and continuous improvement by:
- Crafting and managing – Leadership development/succession programs, employee engagement and morale.
- Identifying and implementing new proven technologies sought at growing efficiency and driving a digital first environment.
The successful incumbent will be a highly effective communicator, regularly engaging Bose senior executives on all aspects and functions of Customer Care Operations while encouraging their team in developing and detailing best practices in the performance of all duties and responsibilities.
Primary responsibilities
- Work with Senior Leaders to develop and implement strategic objectives.
- Identifying and evaluating state-of-the-art technologies.
- Work with 3rd Party Vendors and internal stakeholders to deliver an outstanding experience.
- Create and contribute information and analysis to organizational strategic plans and reviews.
- Maintain and build professional and technical knowledge by tracking emerging trends in contact center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices.
- Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every contact.
- Manage metrics, ensure customer satisfaction, and review statistical performance levels.
- Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision.
- Drive a culture of that embrace change and continuous improvement.
- Develop and maintain the SLA’s, with the intention of increasing satisfaction for the organization.
- Develop an overall Strategic Roadmap that enables better service and quality, and cost reduction with key channels including Contact Center and Digital
- Initiate innovative programs that allow Bose to increase the overall brand and effectiveness of channels.
- Lead Digital Transformation in the Post Purchase experience – onboarding, use & satisfaction, and loyalty building.
- Increase Digital Self Service and provide leadership to enable the organization to become Digital First
- Focus on moving from Reactive to Predictive and expanding new messaging channels.
- Grow and support a rapidly growing E-commerce business by building out a team to drive operations, escalations, knowledge management and collaborate closely with E-commerce leadership.
- 25%+ travel required; International
- Language skills: English; any additional languages would be beneficial.
Experiences & Skills:
- Minimum 15 years of extensive experiences in managing operational customer service teams.
- Strong strategic and customer focus with a clear understanding of the wider issues impacting across the enterprise.
- Established track record of exceeding targets, KPIs and SLAs
- Proven influencing and persuasion and relationship management at senior and strategic level.
- Ability to develop strategy, make recommendations, influence, and persuade senior management and cross functional teams.
- Think/plan strategically and execute tactically.
- Demonstrate ability to motivate and develop global teams and communicate with others at all levels.
- BA degree required.
Location: Framingham, MA – 3 days/week required
Bose Corporation
Our client, a large Boston-based company in the education and travel space, is seeking a full-time CRM Manager to join their team!
The CRM Manager will be focused on developing strategies for engagement with the brand, while helping to maximize customer retention and value through relevant, timely email, SMS and push notifications.
You’ll also work closely with data engineers and help define technical roadmaps to align with marketing strategy.
Primary responsibilities include:
– Translating insights across the customer journey into hypotheses that inform the creation of new multi-channel testing
– Key point of contact with engineering and marketing to help determine priorities and translate requirements between teams
– Leverage customer segmentation and key insights to personalize communications
– Use creativity and knowledge of email best practices to develop testing roadmaps
– Use customer database to drive personalization through all channels
– Partner cross-functionally across Marketing, Product, Ops and Strategy
The ideal CRM Manager will have:
– 4-5+ years of experience in an email marketing role
– Expertise in customer marketing emails, SMS and push campaigns
– Understand data principles and how they impact automation and personalization
– Basic understanding of HTML is a plus
– Exposure to Salesforce
– Basic knowledge of SQL is extremely helpful
– Passion for data and focus on business KPI’s
– Strong organizations skills to support juggling multiple projects at once
This is a hybrid, full-time opportunity – the team is going into the office Tuesdays through Thursday.
Creative Circle


