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Open Jobs:

Open Jobs:

#579267

Customer Service Manager

Direct Hire

Onsite in Natick, MA, 1-2 days remote once up and running

Must Haves:

5+ years in a Customer Service leadership position

Preferred:

  • Medical Device or similar regulated industry experience
  • Salesforce CRM and Rootstock ERP experience

Job Summary/Description:

Oversee Customer Service function and manage a team of 6

  • Deliver outstanding customer service and manage service orders for preventative maintenance.
  • Ensure effective processes and implement improvements for order processing and fulfillment, returns processing, compliance, and complaint resolution.
  • Work directly with Distribution Centers and on-site warehouse to fulfill customer orders on-time.
  • Supervise the warehouse, shipping and receiving functions.
  • Develop and oversee functional metrics to drive continuous improvement and customer service excellence.
  • Work with Sales team and build strong relationships between Sales and Customer Service teams.
  • Work with Sales to understand customer demand.

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