Open Jobs:
#579267
Customer Service Manager
Direct Hire
Onsite in Natick, MA, 1-2 days remote once up and running
Must Haves:
5+ years in a Customer Service leadership position
Preferred:
- Medical Device or similar regulated industry experience
- Salesforce CRM and Rootstock ERP experience
Job Summary/Description:
Oversee Customer Service function and manage a team of 6
- Deliver outstanding customer service and manage service orders for preventative maintenance.
- Ensure effective processes and implement improvements for order processing and fulfillment, returns processing, compliance, and complaint resolution.
- Work directly with Distribution Centers and on-site warehouse to fulfill customer orders on-time.
- Supervise the warehouse, shipping and receiving functions.
- Develop and oversee functional metrics to drive continuous improvement and customer service excellence.
- Work with Sales team and build strong relationships between Sales and Customer Service teams.
- Work with Sales to understand customer demand.
Planet Professional
