Chicago Casting Calls & Acting Auditions

Connected Commerce Strategist- Transact, US

Omnicom is an inter-connected global network of leading marketing communications companies. Our portfolio provides the best talent, creativity, technology and innovation to some of the world’s most iconic and successful brands. We offer a diverse, comprehensive range of marketing solutions spanning brand advertising, customer relationship management (CRM), media planning and buying services, public relations and numerous specialty communications services to drive bottom-line results for our clients. Our portfolio includes three global advertising agency networks: BBDO, DDB and TBWA; two of the world’s premier providers of media services: OMD and PHD, part of Omnicom Media Group. We also manage a global diversified group of agencies, under the DAS Group of Companies. DAS includes over 200 brands across numerous marketing disciplines: public relations, medical and pharmaceutical marketing, customer relationship management, entertainment and events, shopper, branding and design, and research.

Transact is Omnicom’s ecommerce specialty agency focused on connected commerce consulting and eretail services. Transact coordinates and oversees delivery of connected commerce solutions that typically involve specialized contributions from several Omnicom agencies. Transact also delivers highly tuned services that drive sales and share gains for brands on eRetail platforms like Amazon, Walmart.com, Instacart, Kroger.com, HomeDepot.com and others. Transact also guides development of Omni Commerce our bespoke set of software tools and data sources that power ecommerce delivery for our clients.

Responsibilities include but are not limited to:

• Provide ecommerce specialized consulting in an omnichannel and connected commerce context to clients. Engage directly with clients and agency account service teams to understand the eCommerce situation and craft solutions.

• Complete the Omnicom/Transact connected commerce agency training and familiarization program so as to be knowledgeable on all relevant agency offerings

• Serve as ecommerce strategy lead for major cross-agency pitches and accounts helping to articulate the bespoke strategy appropriate to the client situation and helping the team assemble the right team.

• Create thought leadership and content to be used in Omnicom ecommerce related marketing

• Partner with other Transact leaders globally to help set the direction of eCommerce at Omnicom.

Qualifications and skills:

• Expert and experienced in all facets of ecommerce and digital marketing(Amazon, eretail, DTC, B2B, social) with distinctive experience in at least one area.
• Ecommerce expertise as demonstrated by consistent career progression over at least 8-10 years in the eCommerce industry.
• Extensive experience on at least on and ideally two of the following: brand side ecommerce leadership, retailer/e-retailer side experience, agency or technology company experience in a company focused on ecommerce
• Excellent and proven consulting experience
• Excellent communication skills and ability and interest in presenting before client teams
• Experience in a business development situations
• Able to work in an agile environment. Able and comfortable dealing with ambiguity to make decisions and take action for the betterment of our clients.
• Individual must also maintain an extreme level of confidentiality in dealing with all information that flows through the office.

Visit www.omnicomgroup.com for further information. Omnicom is an equal opportunity employer. Transact is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

TRANSACT

This is an in-office full time position in Nashville, TN

About The Position

​GEM is looking for a highly motivated and organized individual to be a critical part of assisting the account, project management, and operations teams in the organization. This role will be responsible for working with cross-divisional partners to establish clear milestones and deliverables, track timelines and a roadmap to delivery.

This candidate will enable collaboration across teams while establishing clear accountability and ensuring timely delivery of project deliverables. This individual will be a self-starter and see projects through to completion.

The Operations Coordinator functions as the “hub” assisting and supporting the account, project management, and operations teams in day-to-day projects. They are tasked with the preparation and communication of meeting notes, assisting with the development of project strategies, and schedules, as well as delivering reports on time tracking and health of clients to company leadership.

This position will focus on the details and must be adept at time management, set realistic timelines, and ensure tasks are completed on time. 

About Us:

Grayscale Marketing is an award-winning fully integrated marketing firm located in Nashville, TN. We are one of the fastest-growing marketing agencies in music city. We pride ourselves on our innovation, IMPACT, and our culture. We are seeking experienced project management professionals who have big ideas, excellent relationships, meticulous attention to detail and follow-through, and are good people. 

​

We represent a multitude of clients from diverse industries and love it. Our clients include non-profits, corporations, food & beverage brands, small businesses, events, conferences, textile companies, artists, bands, and some of today’s largest music festivals and music venues.

What You’ll Do:

• Maintain and monitor project plans, project schedules, work hours, budgets and expenditures

• Organize, attend and participate in stakeholder meetings

• Document and follow up on actions and decisions from meetings

• Prepare presentation materials for meetings

• Ensure project deadlines are met

• Determine project changes

• Undertake project tasks

• Support the develop of project strategies

• Ensure projects adhere to frameworks

• Ensure all documentation is maintained for each project

• Assess project risks and issues and provide solutions

• Ensure stakeholder views are managed towards best solution

• Chair and facilitate meetings where appropriate and distribute minutes to all project team members

• Create project management calendar for fulfilling each goal and objective

• Provide administrative support as needed

• Perform other duties as assigned

The Ideal Candidate Has:

•High school diploma or equivalent

• Minimum 1-2 year’s work experience in accounts, administration, management, quality assurance or experience in a digital agency, game studio, or mobile environment studio is preferred.

Soft Skills:

• Drive
• Empathy
• Clear communication
• Strategic mindset
• See opportunity and execute on capturing it
• Problem-solving
• Relationship building and maintenance

Work Environment:

• Nashville Agency Office – fast-paced, high volume of activity and a deadline-driven environment based around brands and entertainment!

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Compensation + Benefits:

• Salaried position with pay depending upon experience
• Health coverage
• Life insurance policy
• Vision
• Dental
• Personal Time Off: Year one: 15 PTO Days​
• Paid holidays (17) ​
• Mental Health Care 100% covered​
• And more…

Job Type: Full-time – Mid Level 

​

Date Posted: 06/14/2023

Valid Through: 07/01/2023

Pay: Dependent upon your experience. Competitive.

Job Location:

Nashville, TN 37206

Grayscale Marketing

Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. The company’s success in the recreation-entertainment & hospitality industry is attributed to a combination of innovative programming, service delivery leadership and world-class sports complexes. We understand our customers’ need for service excellence and are committed to it.

Canlan Sports is currently looking for an Ice Rink Operations Manager

Job Summary

The role is responsible for all aspects of facility building maintenance and ice production operations including ice maintenance, flooding, refrigeration plant operation, janitorial and building maintenance duties. Scheduling, supervising, and training of staff as well as ordering supplies & equipment, and following budgets & costs are also the responsibility of the Operations Manager. This is a hands on management role – actively involved in day to day operations as well as a key member of the facility management team.

Responsibilities

• Manages and develops staff within the department (inclusive of ongoing learning and development initiatives and related follow up / follow through).
• Recruits, selects, hires and trains staff.
• Ensures Health and Safety Standards are met by all staff.
• Assists in the development of the Operations Department’s Annual Operating Plan and responsible for its implementation, delivery and achievement.
• Coordinates estimates and research under the direction of Corp Facilities on all CAPEX projects and other projects that have significant value.
• Inspects and ensures building maintenance tasks are completed to Manufacture’s, Canlan’s and / or governmental standards, as required.
• Responds and trouble shoots non routine issues ( e.g. staffing, equipment failure, alarms etc.) during or outside of regular working hours.
• Creates project plans and schedules for building and maintenance staff.
• Maintains company assets on FAME database
• Creates work schedules for janitorial staff.
• Inspects and ensure routine janitorial tasks are completed to standards.
• Coordinates and schedules major ice maintenance, including “ice in and ice out” schedules with Sales and Program staff, as required.
• Ensures that ice production and refrigeration log readings and scheduled inspections are completed, as required.
• Creates work schedules (project plans and schedules) for operations department staff.
• Ensures all service requests are dealt with in a timely manner.
• Monitors consumption daily.
• Compares monthly invoices to utility tracking spreadsheet to check for discrepancies.
• Sets temperature and schedule for HVAC and refrigeration equipment based upon season and occupancy.

Qualifications / Special Skills

• Must be a B Refrigeration ticket.
• Must have 2-3 years experience supervising people.
• Must have 3-4 years on ice maintenance and ice painting.
• A good understanding of ice resurface operation and repair.
• A good understanding of H.V.A.C. operation & maintenance.
• All round knowledge of mechanical equipment and facility maintenance.

Experience And Education

• Must have strong communication skills both written and orally (English)
• Computer skills, comfortable with MS Office.
• Honest and hard working.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial, and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices
Canlan Sports

General Manager

General Managers have the overall responsibility for the management of the daily unit operations. This includes, but is not limited to, staffing, training & development, accurate and timely finance and accounting systems controls, profit & loss, payroll accountability and excellent Guest experiences.

Regular tasks (Daily, Weekly, Monthly)

Financial

• Achieve company objectives regarding sales and controls
• Maintain COGS at target
• Estimation of purchasing needs
• Order placement with appropriate vendors and distributors to ensure timely delivery of goods for FOH, BOH and Redemption departments
• Participation with department managers in all areas of inventory (conducted on a weekly rotation)
• Ensure the accuracy and compliance of all inventory systems
• Timely and systematic feedback on contracted vendors service execution
• Generation of daily, weekly and monthly reporting
• Compliance with all cash handling policies and procedures
• Monitor labor costs and staffing to meet prescribed levels as defined by current and forecasted business needs

Guest Service

• All Guests feel welcome and are given attentive, friendly and courteous service
• Ensure company’s hospitality standards are adhered to and delivered in all interactions with Guests
• Cultivates a strategic team environment that provides exceptional Guest service

Operations

• Maintain visual “Show” appearance of facility
• Ensure all operating and quality standards are met
• Coordinates and executes all parties and banquets
• Manage the daily shift and Guest experience
• Thorough understanding of the immediate demographic market in order to continually build and drive sales and become a valuable part of the community
• Maintains a safe and secure environment for all staff members and Guests
• Monitors service and coach managers and staff on operational standards to ensure excellent Guest service and satisfaction

People Services

• Recruiting, development, training, and labor management of hourly and salaried team
• Ensure adherence to company standards and federal and local compliance regulations
• Manage all managers, shift supervisors and hourly staff members
• Goal setting with direct reports
• Responsible for unit’s bi-weekly payroll, including, but not limited to timely completion and submission of employee changes, new hire paperwork, troubleshooting
• Maintains a safe, secure and harassment free environment for all staff
• Creates an environment that promotes the development of hourly leadership for more responsibility and internal promotability
• Conduct regular manager meetings
• Partner with People & Culture leader on employee relations issues, recruiting (as needed), general liability, workers compensation, and general people services related questions.

Skills required:

·      Bachelor’s degree preferred. A combination of practical experience and education will be considered.

·      Excellent math skills: ability to process cash handling, profit & loss management, and understand basic payroll concepts and guidelines

·      5 years as a General Manager with experience in an entertainment concept, theme park or high-volume restaurant

·      At least 7 years of FOH and/or BOH management positions, possessing knowledge of service and food & beverage operations. Amusements and gaming knowledge a plus

·      Local or State regulation requirements regarding food handling or liquor service.

Musts:

·      Must be able to provide excellent Guest Service

·      Must have excellent time management & follow up skills necessary to perform in a fast paced, high-volume environment.

·      Demonstrate a leadership style that is approachable and creates a positive working environment: We wouldn’t be here without our employees

·      Be able to delegate and get work done through others

·      Must be able to effectively interact with employees at all levels in a respectful manner

·      Should expect to work 50 hours per week

Velocity Esports Inc.

Americaneagle.com is a family owned web design, development, and digital marketing agency with a passionate belief in the power of technology to positively transform business practices. Our focus is helping customers grow and achieve success in the digital space. We cover a variety of different industries, including ecommerce, associations & nonprofits, government, healthcare, sports & entertainment, transportation and more. The company was recently named by Built in Chicago as one of the best places to work and to Inc.com’s list of 5000 fastest-growing private companies for the past eight years.

Our team is currently looking for a Drupal Technical Director to help run our Drupal practice. We’d like this person to come on board and help manage our growing team, be a subject matter expert, act as a technical architect and aid with business development.

To learn more about Americaneagle.com’s Drupal practice, please visit: https://www.americaneagle.com/platforms/drupal

Our portfolio includes interesting projects such as:

• Sports websites such as the Green Bay Packers fan and Hall of Fame sites, United Center, MetLife Stadium, Orange Bowl, USTA, and the Pro Football Hall of Fame
• Food and restaurant websites including Barilla Pasta, Dairy Queen, P.F. Chang’s, Naf Naf Grill and Portillo’s
• Mobile apps including Tampa Bay Downs and the Chicago Auto Show
• Online ticketing portals like Memphis Area Transit Authority and Virginia Railway Express
• High-revenue ecommerce sites for customers such as Weathertech, Ron Jon Surf Shop, Beretta, Repair Clinic, Sony Xperia, Soletrader shoes, RDO Equipment, GTO Parts Shop
• Retail sites such as Werner Ladder, Fannie May Chocolates, and TimberTech Decking
• Travel and logistics websites like Crystal Cruises, Chicago Transit Authority, Golden Gate Bridge,
• More sites can be found on our website: https://www.americaneagle.com/portfolio

Responsibilities:

• Mentoring, training and implementing best practices for the team
• Managing the Drupal practice while being an individual contributor
• Communicating with our clients to make sure our design matches their requirements
• Aiding the executive sales team with new business and acting as the SME
• Using the latest technologies to help construct new sites and applications
• Building complex solutions for projects such as payment processing, API integrations and ERP management
• Managing Drupal permissions, content, views, and modules for users
• Using optimizing and performance monitoring tools like AppDynamics and New Relic
• Assisting our Web Operations team with deployments
• Optimizing database queries and handling large amounts of data
• Following SOLID design principles
• Tooling, Setup, and Deployment of Drupal Environment

Requirements:

• Minimum 10 years of Drupal hands-on development experience
• 3+ years in a leadership role/mentoring others is preferred
• Proficient in Drupal, including custom module development, and contributed modules
• Someone with a passion for developing, architecting and leading a team
• Experience with sales and being the SME to help close business deals
• Bachelor’s degree in computer science or related field
• Experience in Symfony or Laravel frameworks

Americaneagle.com provides its employees with an energetic work environment and opportunities to further develop their skills. Our dedication to growing our development team is how we can produce excellent sites and applications for our clients. We do all of this while maintaining a family value focus and pushing for a good work-life balance. We offer a generous compensation and benefits package.

Americaneagle.com

LoopMe, the leading outcomes-based platform, closes the loop on digital advertising. By leveraging AI to optimise media delivery in real-time, we drive measurable uplift for business outcomes and more effective advertising across online and offline marketing goals, including brand lift, purchase intent, consideration, foot traffic and sales.

LoopMe’s Intelligent Marketplace has seen massive 116% year on year revenue growth, with over 70 demand partners and 50K + app bundles connected. Our patented AI and award winning data science team has created a game changing suite of products that vastly improves efficiency and yield for our customers.

What we need

As our Sales Director – Demand and Partnerships, you’ll be responsible for business development across US based, tier 1 DSPs as well as working with current partners to fulfil their business needs and optimise their potential for our publishers. You’ll be striving to exceed revenue targets through active selling, account management, program implementation and managing terms and expectations for new and existing clients.

What you’ll be doing

• Growing platform spend to meet and exceed goals while continuously prospecting and closing new business across a given patch of DSPs
• Conducting quarterly business reviews and ongoing direct client management and entertainment
• Working with buying partners on a daily basis while providing excellent customer service including proactive media packaging of publisher opportunities resulting in higher publisher revenue.
• Identifying additional revenue opportunities within existing clients
• Developing a strong understanding of LoopMe’s technology and media solutions from an intellectual and applied perspective; communicating the value proposition to drive business growth
• Building and maintaining close working relationships with multiple internal departments with a strong understanding for internal cross-functional communication/collaboration

You will have

• Extensive experience in sales or business development within the programmatic ecosystem (SSP / DSP / Ad Network)
• Strong, existing relationships with Tier 1 DSPs (including Amazon, Yahoo, Xandr, Linkedin, TTD, Google DV 360)
• Knowledge of programmatic buying and selling, including pricing models, optimization tactics, audience trends and buying technologies
• Have knowledge of DMP and the data taxonomy across the programmatic ecosystem
• Proficiency in Excel with a proven ability to convey data and analysis to drive business
• Strong presentation and negotiation skills

What we can offer

• Bonus and Equity
• Hybrid working
• Self-Managed Vacation policy (no max on annual leave!)
• 1 month work-from-anywhere
• Healthcare
• 401k
• Summer Fridays!
• LoopMe Gives Back; we have a committed and active CSR team who organise regular events to hold up our pillars of Learning, Charity, Wellbeing, Responsibility and Sustainability
• We’ll set you up for success, providing training and career development

Our Compensation and Benefits (for New York residents only)

$[ 130k ] – $[ 150k ]

In accordance with New York law, the range provided is LoopMe’s reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities and location. All employees may be eligible for other forms of compensation such as stock-based compensation, which are awarded to employees based on company and individual performance. LoopMe also offers other compensation depending on the role such as sales-based incentives and commissions.

To all recruitment agencies: LoopMe does not accept agency resumes. Please do not forward resumes to our jobs career page, LoopMe employees or any other company location. LoopMe is not responsible for any fees related to unsolicited resumes.

LoopMe

We have partnered with a large industrial construction company in the Indianapolis, IN area to provide them with a Project Manager. Please review the below description and let us know if you are interested.

Prioritized Must Have Skills For The Project Manager

#1. Must have Industrial Construction experience.

#2. Must have working knowledge of Primavera P6

#3. No more than 3 jobs in the last 10 years.

• Responsibilities Of The Project ManagerDemonstrate proficiency in the following functions within the Project Controls department
• Develop and maintain fundamental project schedule utilizing Primavera P6
• Develop and implement cost tracking system for the project
• Provide accurate cost forecasting of projects
• Able to develop change management tracking within the project
• Demonstrate a solid competence in the following functions of the Estimating department
• Perform direct work labor estimates
• Develop material lists based on current engineering specifications
• Development of proposals
• Strong understanding of estimating units such as MCA or Hang and Tack
• Strong understanding of material rate structures for estimating
• Solid understanding of labor rate development and definition of costs
• Perform, at an expert level, the following functions within the Project Services department
• Material procurement and tracking
• Rental Equipment solicitation and tracking
• Internal Tool Requestion
• Interpret the commercial terms and conditions for projects
• Understand and explain craft labor agreements
• Understand and describe various contract strategies and types
• Conduct and participate in Construction Operations Meetings
• Proficient in performing accounting system functions including
• Solid understanding and able to explain craft pay rates and overtime rules
• Mentor new foremen in payroll procedures
• Understand cash flow and participate in invoice preparation and collection of accounts receivable
• Actively participate in customer entertainment outside of the normal workday and continue building strong customer relationships
• Attend Risk Management training to keep up to date with risks that the company will accept on projects
• Proficiently perform effective safety audits weekly
• Be an expert with unsafe behaviors in the field as well as how to prevent and stop these behaviors
• Participate in company Safety Incentive programs and in daily safety planning activities
• Participate in Quality Action Teams and actively seek areas where we can improve day to day operations and procedures
• Exhibit a solid understanding of the company Marketing Plan and assist in pursuit of projects that are in line with the Marketing Plan
• Attend training courses that will increase your knowledge and add value to your development
• Serve as an active member on internal committees and task forces

Requirements Of The Project Manager

• Bachelor’s Degree in Construction Engineering, Management or a related field is required.
• Commitment to continuing education to ensure that skillsets match project needs is critical.
• Minimum 8 years of Industrial Construction experience required
• Strong Microsoft Office Suite skills
• Experience using project management software, such as Primavera P6

Other Key Requirements

• Work on-site.
• No sponsorships or visa holders. No Corp-to-Corp.

Benefits Of The Project Manager

• Medical, Dental and Vision Insurance
• 401(k) Savings and Investment Plan
• Life, AD&D and Disability benefits
• PTO and paid holidays
• Tuition Reimbursement

About Relevante, Inc. the Recruiting Firm Representing the Client for this Job

Relevante is an accounting & technology direct hire recruiting and contract staffing firm. We help our Clients identify and recruit the best talent in the market and help our candidates win engaging and enriching jobs. Our Clients are some of the best companies to work for among F1000 and emerging fast growth companies in the region. Relevante has been consistently ranked as a fast growth company and one of the largest recruiting, accounting, and management consulting firms in the Philadelphia region. To stay connected with our network, please follow us on LinkedIn https://www.linkedin.com/company/relevante.

Relevante, Inc.

The Partnerships Manager, Data will be the go-to expert in the data landscape and will consult with internal teams on data onboarding, platform integrations, testing framework, audience activation and audience insights. This highly motivated, detail-oriented individual should have experience working within one or more DMPs, extensive experience leveraging 3P audiences and the ability to translate audience strategies into higher level business needs. We are seeking someone with true desire to drive innovation and thought leadership through the use of data (internal solutions, 1P data, 3P data etc.)

Responsibilities

• Support AdTheorent Data Solutions: AT Health https://adtheorenthealth.com/ and AT Predictive Audiences: https://adtheorent.com/solutions
• Manage day-to-day data provider relationships – understand core value prop and competitive differentiation
• Work on proposals for data solutions and execution on platform across multiple clients in various verticals (pharma, CPG, entertainment, retail etc.)
• Manage DMP segment intake process and platform permissions; facilitate onboarding of online and offline client data
• Work with AT’s Product and Tech teams on the implementation of any technical integrations for data providers / broader data licensing; UAT platform audience features and provide feedback and recommendations
• Responsible for the ongoing management, development, and growth of data/DMP partnerships post integration; maintain master taxonomy and rates across all partners
• Analyze and identify key insights and use those to drive internal knowledge sharing with cross functional teams; proactively identify opportunities to enhance audience/3P data effectiveness
• Communicate with data partners regarding platform updates, changes or limitations
• Provide thought leadership around partner selection – pros, cons and guidance on usage
• Work with Sales & Strategy on new/ ongoing client opportunities
• Share best practices and POVs with Partnerships Team, Sales, Yield, Product and Analytics teams
• Proactively seek opportunities to operationalize workflow and develop readily available segments/bundles to ease speed to market

Requirements

• 3-4 years’ experience in the digital advertising industry, with some experience working directly within a DMP or data platform
• Must have a deep understanding of audience curation, types of audiences, DMP integrations and how this all fits into a marketing strategy
• Extremely organized, with strong attention to detail. Ability to track projects across multiple clients at once and ensure longer term projects are managed successfully from start to finish
• Must have a “doer’s” mentality to deliver on departmental and company-wide goals
• Excellent oral and written communication, negotiation and presentation skills
• Experience working with a few of the following partners preferred: Krux/Salesforce, Adobe, Oracle/Bluekai, ComScore, Neustar, Pushspring, MedData, NCS, Acxiom, Factual, Ibotta, Liveramp, M1, Throtle, Lotame (or other relevant providers)
• Ability to work with people at all levels both internally and with external partners
• Strong Excel skills and analytically minded
• Bachelor’s Degree required
• SQL knowledge a plus

Benefits

Compensation range: $70-90K base + 20% bonus potential. We offer full health coverage, generous PTO, an award-winning office culture!

The base range provided is AdTheorent’s current assessment for this role. The confirmed salary will be commensurate with experience, education, skills, and other factors. This is subject to change, but will be no less than the minimum stated. We encourage all to apply, as applicants will be assessed on an individual basis.

We are an Equal Opportunity Employer and seek to foster community, inclusion and diversity within the organization. We encourage all qualified candidates, regardless of racial, religious, sexual or gender identity, to apply.

AdTheorent

The Museum of Illusions Houston is a unique destination that aims to entertain and educate people about illusions. It is a totally different museum concept where visitors are encouraged to interact and have fun with 50+ illusions. The Museum of Illusions is currently in more than 20 cities including NYC, Atlanta, Dubai and many others.

We are looking for an experienced Manager to join our team and help us reach our organizational goals. The successful candidate will be responsible for overseeing daily operations, managing staff, and ensuring that all tasks are completed in a timely and efficient manner. The ideal candidate should have excellent communication and organizational skills, as well as the ability to motivate and lead a team. This is an excellent opportunity for a motivated individual to take their career to the next level.

Roles and Responsibilities:

Staff Management:

• Manage staff members at any given time;
• Develop and implement work schedules for full-time and part-time employees and ensure proper staffing at all times;
• Hire and train new staff members on Museum processes and systems, including but not limited to customer service, POS and e-ticketing systems, exhibits; and
• Nurture and foster a positive and fun work environment that enables the Museum to provide excellent customer service and achieve its objectives.

Operations:

• Set standards for providing excellent customer experience and ways to regularly measure customer satisfaction;
• Take ownership of guests’ issues and follow up on all such issues through resolution whether raised by guests on premise or on the web;
• Maintain exhibits, ensuring cleanliness of the Museum at all times and coming up with new ideas for illusions and events;
• Take responsibility for the cash register and the POS system;
• Manage and track inventory items in the Museum shop, research, identify trendy items and negotiate prices on Museum shop items; and
• Respond to sales requests and organize and host events such as birthday parties, corporate events and others.
• Other ad hoc tasks as needed.

Marketing:

• Develop and implement marketing strategies and plans that lead to achieving the Museum’s objectives;
• Manage and monitor all social media channels; and
• Set regular goals and relevant initiatives for marketing and social media

Reporting:

• Develop weekly and monthly reports on sales, guest matters, operations and others;
• Communicate reports and other information in a timely manner to the Museum Director;
• Report on HR-related matters, including but not limited to newly hired employees, to the Museum Director; and
• Develop policies and procedures about staffing and operational matters.

Skills Needed?

• Knowledge and experience in business, supervision, and management.
• Excellent leadership skills, including goal setting, motivating, training and mentorship
• Exceptional interpersonal and communication skills, including writing, speaking and active listening
• Effective conflict resolution and problem-solving skills
• Good organization and time management
• Comfortable in a fast-paced or high-pressure environment
• In-depth knowledge of the customer service industry
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices
• Intermediate computer skills in a Microsoft Windows environment. Must include knowledge of MS Office Suite.

Education/Experience:

• Minimum of a Bachelor’s degree or equivalent in business or a departmentally related field.
• A minimum of three years of responsible leadership experience in management or supervisory positions.
• Specialized training in managing human resources, preferred.

What to expect?

• A competitive package
• A great workplace with a fun atmosphere
• Small team, and a friendly attitude to work; and
• Experience working with international teams.

Job Type: Full-time

Salary: $60,000.00 – $80,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• On call
• Weekend availability

Ability to commute/relocate:

• Houston, TX 77056: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service (Required)
• Retail management (Required)
• Work Location: In person

Houston Museum of Illusions

We believe in family fun. We believe in celebrating life’s moments together. We believe in combining activity and an energetic spirit for friends and family to experience. Where social connectivity, activity and celebration give way to joy, exhilaration, growth and wellness.

We believe there’s always an opportunity to experience play…another wall to climb, another game of dodgeball, another hoop to shoot, another day to fly on the trapeze or jump around with friends. Our global presence allows friends and families to share in the experience and enjoy playfulness in many different countries around the world in hopes to make the world a happier place!

We believe in celebrating play and accomplishments and the emotions felt as you experience free play the Altitude way!

The General Manager will assist and execute all aspects of the park operation including, but not limited to, guest services, food and beverage, training and operations. This individual will report directly to the franchise owner and work in tandem to reinforce operational and cultural standards.

KEY RESPONSIBILITIES

General

• Work with and support the owner & direct reports

• Coach and develop a large and diverse team through clear written and verbal communication

• Manage all facets of the operation, including regular financial reporting

• Establish and uphold Altitude standards and compliance

• Create and implement strategies for business growth

• Oversee Altitude’s defined processes around inventory and reporting responsibilities

• Oversee labor and spending for entire facility, within the park’s guidelines

• Track all spending and ensure it is accounted for and in accordance with the park’s policies

• Develop the team by establishing profitability goals and rewarding positive behavior

People

• Recruit and hire talent

• Set and hold expectations of accountability with team, upholding brand standards

• Ensure execution of training programs to equip team to perform their job functions successfully and deliver positive guest experiences

• Maintaining a comfortable work environment and recognizing the importance of conflict resolution

• Create a work environment that promotes staff retention levels

• Assure staffing levels meet business needs, while taking into account team member well-being

• Maintain positive guest experience by using our SMILES philosophy

• Select and develop high-potential staff members to take on greater responsibility and/or internal promotions into higher levels at the park or support center team opportunities

Sales

• Execute sales and marketing plans in collaboration with support center team

• Manage the budget and business plan to meet or exceed planned financial performance, make adjustments as necessary to adapt to changing situations

• Maintaining positive community relationships and participating in local events

• Promote membership sales

• Draft, communicate, track and hold departments accountable for individual goals

Guest Services

• Create an on-brand Altitude guest experience through superior operations

• Oversee cleanliness of park and responsible for audit/inspections

• Ensures compliance with all policies, standards and procedures

• Maintains high visibility in guest areas during peak times

• Walk through the park & check for cleanliness, maintenance of attractions and signage

• Seek out guest feedback and use for management and hourly team development

• Follow safety and incident reporting guidelines

QUALIFICATIONS AND SKILLS

• 5+ years of experience managing a team in an entertainment or food and beverage environment

• Food safety or alcohol certification required

• CPR/First Aid certification is a plus

• Strong leadership qualities including organization and time management

• Able to recruit, motivate, develop, retain, and promote top talent through thoughtful leadership and genuine concern for team member growth

• Workdays, nights, weekends, and holidays as required

• Operate in a fast-paced environment with constant distractions

• Lift and carry over 50 pounds regularly

• Achieve budgeted financial results in areas of responsibility

• Act as a mentor and lead by strong example

• Maintain a professional image

Altitude Trampoline Parks