Chicago Casting Calls & Acting Auditions

We are the connected marketing agency, a full-service agency with modern creative & media, data, and technology services all under one roof. We are connected in the way we think and the way we work. At the heart of our company are great people that

we call Unicorns. Our Unicorns are open, bold, and curious and love to solve complex problems for clients in unique ways. The Data & Analysis team uses data-driven insights to fuel strategic growth for clients. We believe that data should never exist in a vacuum; instead, it should be put to work to bring the best ideas and stories to our clients.

To help with this, we’re looking for an outstanding Manager – someone who can lead a team of analysts, provide strategic data-driven recommendations to drive client goals, and collaborate with internal partners to drive cross-functional success. Sound like you?

What you’ll do:

As Manager, you’ll drive strategic marketing growth for clients and inspire a team of analysts and senior analysts. You’ll work to surpass client goals through creative and media analysis, brand campaigns, acquisition campaigns, site optimization, and/or online testing strategy. This role is heavily focused on analysis of paid media creative and will integrate closely into the broader agency team that strategizes, creates and produces creative for a well-known brand recognized as a leader in advertising and marketing.

Day-to-day, your role includes:

• Providing and presenting strategic data-driven recommendations across channels to improve client decision-making and ROI
• Building effective marketing strategies with other internal partners to optimize client budgets and programs
• Leading a team of Analysts and Senior Analysts through regular client reporting, ensuring their growth as they progress through their career
• Overseeing and assisting development of efficient ETL (extract, transform, load) processes for creative and paid media data sets
• Serving as a client and internal resource on industry trends and key functional areas such as analytical tools and marketing measurement
• Fostering creative thinking around how we use data, and we could use data to solve unique business challenges in support of all Marketing activities (Media, Creative, CRM, and eCommerce).

We’re looking for strong, impactful work experience, which typically includes:

• 5-7 years of experience in analytics or strategy with an advertising agency, management consulting company, or ad tech company
• Experience managing a team
• Strong analytical, critical thinking, and problem solving skills
• Strong story-telling abilities, preferably with experience developing insights and communications to discerning and executive level audiences
• Fluency with Excel (including pivot tables, vlookups and other functions), SQL and/or other coding languages like Python
• Knowledge of digital data technologies (CDPs, Google/Adobe Analytics, digital pixel tracking, site tagging, etc.) a plus
• Experience automating data processing with APIs, databases, and/or automation tools like Alteryx is a plus
• Experience with data visualization tools like Power BI or Tableau is a plus
• A four-year college degree; advanced degree is a plus
• Passion for online advertising and emerging trends in the digital landscape

Digitas North America

Blend360 is seeking a skilled Marketing Technology Manager with CDP experience to join our team in Denver, CO.

Our company is a leading provider of data-driven marketing solutions and customer experience management services, with a focus on delivering measurable results for clients across various industries.

The Marketing Technology Manager will play a critical role in supporting the customer data platform environment and will be responsible for creating audience segments, collecting data signals, defining audiences, and sending them out to destinations.

Role Overview:

The Marketing Technology Manager role requires a candidate with strong technical expertise in operating a customer data platform, particularly with experience in proof-of-concept build-outs and business-focused audience definition.

The successful candidate will have experience working with Adobe Analytics and Journey Orchestrator (or Customer Analytics) to build and define requirements for the job.

Responsibilities:

· Operating the customer data platform and creating audience segments

· Collecting data signals and defining audiences

· Sending defined audiences to destinations

· Pulling customer-facing data into the customer data platform

· Working with IT and media teams to ensure proper integration of data

· Collaborating with the solution architect to design and implement solutions

· Building and defining requirements for Adobe Analytics and Journey Orchestrator (or Customer Analytics)

· Liaising with the systems integrator on the project, to ensure proper integration

Requirements:

· 3+ years of experience in customer data platform environments

· 3+ years of marketing experience

· 3+ years of CDP management experience

· Strong technical expertise in proof-of-concept build-outs

· Strong business focus and experience defining audiences

· Experience working with Adobe Analytics and Journey Orchestrator (or Customer Analytics)

· Ability to work with a solution architect to design and implement solutions

· Ability to work with IT and media teams to ensure proper integration of data

· Excellent communication skills, both verbal and written

Blend360 is an equal opportunity employer and does not discriminate based on race, color, religion, gender, age, national origin, disability, veteran status, sexual orientation, gender identity or any other protected class.

Blend360

Type: Contract (W2)

Contract Length: 1 Year

Start Date: ASAP

Work Schedule: Monday-Friday, 40 hours per week

Location: Miami, FL – 100% Onsite

Pay Range: $38 to $44 per hour

Overview: Our client, a global television brand available in more than 90 million homes in the US and 300+ million subscribers in hundreds of markets internationally, is seeking a Programming and Scheduling Manager to join their team in Miami, FL. See more information below, and apply today!

Job Description:

• Create and maintain the monthly 24 hour programming grids, planning grids, Series rollout upfront grid, and Highlights document.

• Responsible for scheduling all programs, versions and break formats in Broadview on a monthly basis, publishing schedules in Gabriel, and following up with a release email to the TV Listings team.

• Send program and episodic descriptions as well as airdates to the TV listings team for any premiering shows.

• Carry out program scheduling replacements, version changes and break format changes (including the placement and creation of 40+ break formats) acting as the main liaison with Media Logistics for tracking of new programming changes, communicating delays, etc. This is also followed up by an email to the TV Listings team.

• PDS (programming database) management of program information, program descriptions and program contracts as well as add Do Not Air flags in the system when notified by Standards and Practices.

• Manage half of all Media Planning tasks in iPromo & ADP including delivery of daily logs in a timely manner and communication with Commercial Operations about last-minute changes, errors, advanced logs, etc.

• Receive network indicators from the MyEvents team and correct any issues in PDS regarding program TBD’s in the premiere status. This must be done as a same day request as it will affect their reporting to Nielson and MyEvents.

• Accountable for managing the content lifecycle from when the deal is entered until the media is available to screen. This includes entering license terms into HIVE/DEAL for Hasbro and all licensee partners which allows scheduling and tracking of all license periods.

• Responsible for entering content deals, episodic titles and descriptions, parental ratings, screen content and borrow requests in DEAL.

• Responsible for tracking and scheduling of the mandated Hasbro content to avoid budgetary penalties per Hasbro contract. Residuals are tracked internally in a Hasbro Play Counts document that requires monthly manual updates.

• Create and send (to the Hasbro team) a monthly Hasbro Usage Report with tallies of all airings of a Hasbro show in the closing month.

• Report “kids” designated shows and their commercial loads for the quarter being reported and listed in the Quarterly KidVid Report.

• Inquire about the program deals, total budget and budget code in order to create budget requests for the Finance team in Project Systems.

Business Responsibilities:

• Working as liaison with the Deal team and Commercial Operations department especially when handling new deals and new developments.

• Meet with Content Director to discuss important launches and suggest potential programming stunts.

• Attend bi-monthly meetings with all US programmers to discuss any borrows or overlaps from sister nets.

• Drafting proposals and presenting the plans for the month to the team in a timely manner (2 months in advance of the month)

• Reviewing contracts for new acquisition deals and existing deals to confirm license periods, license fees, and play counts. (ex: Hasbro, WB content)

• Meeting with vendors and production studios to negotiate and acquire new original content for the network.

• Meeting with programming directors and VPs to discuss and ask for borrowed shows from sister networks.

• Attend Kids Screen Summit and acquisition events to expand programming knowledge, study current trends, and scout for new content for the network.

• Participate in networking activities especially with the newly merged team.

• Screen and scout for new content internally and externally on a regular basis.

• Manage summer interns. This includes trainings, follow-ups, requests and approvals of software, and other onboarding essentials.

Bernard Nickels & Associates

Good Giant is the largest gaming-focused advertising agency in the United States and operates in Reno, Nevada, Mobile, Alabama, Chicago, Illinois and Tulsa, Oklahoma. We provide comprehensive marketing services to various brands with a specialization on tribal and commercial casino resorts from coast to coast. 

DESCRIPTION:

We are seeking a highly organized and experienced Digital Project Manager to join our dynamic digital team. You will report to the Sr. Digital Project Manager and play a crucial role in managing website builds, coordinating digital projects, and ensuring seamless collaboration among project teams and clients. Your expertise in digital project management and excellent communication skills will contribute to the successful delivery of high-quality digital campaigns.

RESPONSIBILITIES:

●       Manage assigned website builds from start to finish: Oversee the entire website development process, including gathering project requirements, creating project plans, coordinating with our solutions architect, design and development teams, and ensuring timely delivery of websites.

●       Assist the Sr. Digital Project Manager on website builds from start to finish: coordinating assets, checking on project progression, updating project management software and updating billing information.

●       Develop project plans and timelines: Create comprehensive project plans, defining project milestones, deliverables, and timelines to ensure smooth project execution and client satisfaction.

●       Facilitate project team collaboration and brainstorming: Foster a collaborative environment by facilitating effective communication and brainstorming sessions among project teams, encouraging innovative ideas and ensuring successful project outcomes.

●       CMS Updates: Make client requested CMS updates (copy, image, link, etc.) to sites as necessary and communicate completion or questions to Account Executive.

●       Content Strategy/Sitemap: Work with the Sr. Digital Project Manager, Solutions Architect and Digital Specialist to develop website content strategy, user experience, customer journey, content outline and final approval of sitemap.

●       Coordinate with stakeholders: Collaborate with clients, internal teams, stakeholders, and vendors to gather project requirements, provide updates, and address any issues or concerns that may arise during the project lifecycle.

●       Monitor project progress and report status: Track project milestones, monitor progress, and prepare regular status reports for clients and internal management, providing visibility into project timelines, risks, and successes.

●       Quality control: Conduct thorough quality checks on deliverables, ensuring adherence to project specifications, design standards, and client expectations.

●       Support with onboarding of new digital media clients: Assist in the onboarding process of new digital media clients, ensuring a smooth transition and understanding of project requirements and goals.

●       Account Manager: Oversee daily client management of digital clients with the support from the Sr. Digital Project Manager including but not limited to, creative briefs, client requests, trafficking of digital projects and leading client meetings.

●       Billing/Job Creation: Assist Sr. Digital Project Manager with the monthly client billing process, job code creation, invoicing and projections.

REQUIREMENTS:

●       Bachelor’s degree in a relevant field or equivalent practical experience.

●       Proven experience in managing digital and/or projects, preferably within an ad agency or marketing environment.

●       Strong knowledge of website development processes, including content management systems (CMS) and best practices for user experience (UX) and search engine optimization (SEO).

●       Excellent organizational and time management skills, with the ability to handle multiple projects simultaneously and prioritize tasks effectively.

●       Exceptional communication and interpersonal skills, enabling effective collaboration with cross-functional teams and clients.

●       Proficiency in project management tools and software.

●       Attention to detail and a commitment to delivering high-quality work within tight deadlines.

●       Proactive problem-solving abilities and a customer-focused mindset.

●       Familiarity with current digital marketing trends and emerging technologies is a plus.

Good Giant

Role: Digital Development Manager

Location: Katy, TX

Type: Fulltime

Education:

• High School diploma or equivalent required
• Bachelor’s degree in Computer Science, Digital Media/Web Design or relevant field of study preferred

Work Experiences:

• 5+ years of experience in software development across multiple platforms especially including ecommerce/transactional site and applications across a range of devices
• 3+ years IT experience in the retail industry preferred
• Capable of collaborative iteration in a fast-paced environment with short product life cycles
• Experience with responsive website design and development, including cross and back browser usability
• Expertise in web applications and programming languages including HTML, HTML5, CSS3, JavaScript, JQuery and APIs
• Experience with PHP and/or JAVA
• Experience with Ajax, XML, XSLT a plus
• Experience working with CMS platforms such as AEM, WordPress, and/or Drupal
• Knowledge of web libraries and frameworks such as React, Bootstrap, Angular, Polymer, Closure or Backbone
• Familiarity with the whole web stack, including protocols and web server optimization techniques
• Proven track record demonstrating collaboration with UX researchers and designers, marketers, merchandisers, product managers and front-end developer
• Solid understanding of UX, SEO/SEM and accessibility best practices
• In-depth knowledge of industry best practices and trends including emerging digital platforms and related media
• Ability and desire to learn new tools and technologies
• Experience with Scrum and Agile methodologies
• Experience with Internet or mobile usability/accessibility research is a plus
• Experience in A/B testing set-up and strategies

Skills & Responsibilities:

• Provide team management, leadership, and direction
• Collaborate with business, engineering, and support teams to resolve operational issues
• Define common UI Pattern Libraries with collaboration from design team
• Define and build reusable component library
• Work with designers and developers accountable to maintain standard UI pattern library
• Advocate of User Centered Design principles and processes
• Apply knowledge of and translate trends in usability, constituent needs and business objective strategies, standards, solutions, and results
• Develop digital web properties with an emphasis on providing an exceptional user experience including agility through responsive design
• Participate in the resource demand and planning processes and drive Code Quality initiatives
• Development representative to stakeholders outside of the team, and the go-to individual for day-to-day front-end technology questions
• Oversee the UI development team Maintain and enhance current UI architecture to improve usability, performance, and scalability
• Drive software development activities to meet schedules and timelines
• Research problems discovered by QA or product support and develop solutions to the problems
• Conduct unit testing and integration testing for functionality
• Research new technology or development tools to remain informed of current technology
• Work with documentation and internal teams, including Product and Project Management, Design, Business Analysis, and Quality Assurance to deliver high-quality, complete software releases
• Develop a thorough understanding of Client’s policies, procedures and safety rules
• Duties may change; team members may be required to perform other duties as assigned

BayOne Solutions

Digital Project Manager:

Notes:

• 7+ Years of project management
• 3+ years of digital Project including websites/API development/Integration
• Master Data Management (Customer) / Consent Management
• Cloud expertise (Azure/Google)

Responsibilities:

• End-to-end accountability for managing the projects process:
• Schedule Project Kickoff (Joint Planning Session)
• Coordinate project Ways of Working session with the agencies and GDS team members reviewing Build Kits standards, critical dates, handoffs, etc
• Lead the business client through the project kickoff, project initiation and creation of the Project Initiation Document (PID)
• Review agency deliverables throughout agency creative design phase (Build-Kit Sign-off – Meet GDS minimal standards)
• Manage factory technical design phase to ensure that a SOW timelines, cost and proposed solution are clearly understood.
• Provide clear communicates to the brand team and agency through the build phase.
• Manage projects on time and on budget
• Ensure all project stakeholders are kept updated with progress
• Facilitating legal and regulatory reviews
• Supporting local deployment as needed
• Qualifying and clarifying brief and managing the process through the Workbench (GDS delivery tool)
• Managing the creation of Statement of Works (SOW) and securing sign off
• Managing the overall delivery process and liaising with clients, agencies, and Infosys teams
• Identify requirements that map back to reusable assets and components to ensure that client derives maximum value from the Platform
• Pro-actively challenge requirements and recommend digital solutions to better deliver project and business objectives
• Report, analyze, and solve problems and project plan deviations as they surface.
• Ad-Hoc daily training issues > educate brand managers on GDS ways of working (support, training, access management, etc)
• Manage project escalations to senior stakeholders to ensure issues are proactively identified and resolved
• Identify communication, ways of working issues and feed in improvement ideas into the GDS Business Partnering team.
• Create and document case studies, best practices

Skills & Competencies:

• Excellent ability to maintain positive relationships even under challenging circumstances
• Accountable for identifying process issues and managing process improvement initiatives with good project management skills and capabilities
• An understanding of Pharmaceutical, CPG marketing, Pharmaceutical R&D scientific data exchange or clinical trial recruitment mechanisms.
• A deep understanding of digital marketing technologies including web analytics, content management, social media, mobile web enablement, and paid and organic SEO.
• Proactive communicator with strong listening skills

Minimum Requirements:

• 3+ years experience in the digital marketing industry
• 3+ years project management experience
• Strong communication skills
• Strong negotiation skills
• Experience in the delivery of digital initiatives, experience managing 3rd party vendors / agencies
• A good understanding of digital and technologies and ability to pro-actively manage a portfolio of digital project and concurrent digital marketing campaigns
• Risk/issue management: ability to identify, analyze, track, manage and resolve risks and issues that impact project goals and objectives.

Judge Consulting Group

Duration: 3+ months with possible extension

Pay is 40-45/hr

Job Description:

Reporting to the Director, Marketing Channels, the Digital Project Manager will lead the project management of key marketing campaigns, ensuring efficiency and timeliness, and help oversee and optimize the marketing department processes, ensuring operational excellence. This person will play a critical role in providing clarity and momentum to drive key marketing initiatives to fruition in a timely and cohesive manner.

Responsibilities:

• Work closely with cross-functional teams and external partners to drive multiple concurrent projects and to meet our strategic and tactical marketing objectives via web-based project management software.
• Responsible for driving cross-functional planning and collaboration on key marketing campaigns, ensuring connectivity across all channels (sem, seo, social, site, etc.) and with multiple partners (merchandising, external agencies, etc.).
• Create and execute project plans and revise as appropriate to meet continuously changing needs and requirements.
• Oversee all aspects of projects: scope, risk, schedule, budget, quality, and communication to stakeholders’ fullest satisfaction.
• Lead internal and external status meetings effectively; capture, store and distribute meeting notes.
• Evaluate new work requests, identify resources needed, assign individual responsibilities, and schedule action items.
• Provide regular updates and progress reports to marketing leadership.
• Act as a point of escalation internally and with partners for all issues, reports, and change orders to marketing projects.
• Review all work before delivering to stakeholders; coordinate internal reviews and implement related QA efforts.
• Keep track of lessons learned and share with internal team members.
• Participate in brainstorming sessions to develop strategic/creative thinking for projects.
• Suggest areas for improvement to internal and external processes along with possible solutions. Provide administrative support with the development of decks, meetings, and presentations as needed.

Basic Qualifications:

• 3+ years of experience leading digital marketing projects within an interactive advertising or digital marketing agency environment, or as a PM for a marketing department at a large online retailer.
• Preferred Bachelor’s Degree Bachelor’s degree or equivalent work experience in marketing, advertising, communications, or similar.
• A good understanding of, or experience with, Search Engine Optimization, PPC, web
• channels, display, social media, direct mail, and email marketing is required.
• Skilled at managing digital marketing projects from inception to completion, on time, on budget and to high standards while working in a dynamic, fast-paced, environment.
• Proficient in all aspects of project management process groups (initiating, planning, executing, monitoring / controlling, closing).
• Ability to effectively prioritize, execute tasks, and handle a range of projects simultaneously. Possess understanding of basic revenue models, P/L, and cost-to-completion projections and ability to make informed decisions accordingly.
• Proficient in Adobe Analytics and/or G4.
• Basic HTML knowledge is beneficial.
• PMP, PRINCE2, PMI-ACP, or CSP certification preferred but not required.
• Experience with Jira is preferred.
• This role is hybrid, onsite 3 days a week in Lincolnshire

Aquent Talent

DIGITAL ART DIRECTOR, HYBRID, NASHVILLE TN

C2 client, an independent full-service advertising and marketing agency, seeks a Digital Art Director who is organized, efficient, and proactive. The ideal candidate is a conceptual creator across all mediums that eats, breathes and sleeps advertising! Should also be comfortable in a fast-paced environment and be skilled in working with diverse groups of people. The right candidate brings a superior ability to concept, craft design and a deep love for typography. Hands-on experience across the broad variety of Adobe Creative Cloud programs required.

Start date: As soon as they find the right person

Location: Hybrid in Nashville, TN required

Compensation: $65k-$75k/year and Senior Art Director title

Benefits: Health Insurance (agency contribution of 50%-75%), as well as supplemental policies, 401K, Paid Vacation and Sick time, Ongoing professional development opportunities, Competitive Family & Medical leave policies, 10 paid holidays, in-house exercise room

What You Would Do:

• Intimately understand the client’s business, industry and competition, leveraging that knowledge to help generate new ideas to strategically grow their business
• Help conceptualize and develop digital communications, including user-friendly websites, rich media, banners, micro-sites, landing pages, email campaigns, and applications components to be consistent with overall campaign components
• Raise the standard by applying the latest interaction design approaches, design templates, and processes
• Effectively interact with clients as needed in a way that positively impacts the agency relationship, including the presentation of new initiatives, concepts and campaigns
• Work under minimal supervision to lead creative
• Handle multiple tasks easily, consistently meeting or exceeding deadlines and client/agency expectations
• Consistently collaborate with team members throughout the work process to foster, facilitate, and consistently deliver great work that is on strategy, on time, and on budget
• Ensure work is on-strategy, breakthrough, appropriate for the brand, and approved by senior management

Reports To: Executive Creative Director

What You Need:

• Minimum of 5-7 years of experience
• Art direction ability that is rooted in the craft of design
• Knowledge of full Adobe Creative Cloud
• Demonstrable portfolio examples of strategic, intelligent creative executions for brand and retail clients
• Solid understanding and demonstration of user-centered design principles
• A drive to explore and experiment to reveal the types of experiences made possible by current and cutting-edge digital technologies
• Consistent delivery of simple and elegant design approaches to complex design problems
• Bias for active collaboration as part of a multi-disciplinary team
• Improvisational, solution-driven and highly creative approach
• A deep passion for digital products and channels, constantly keeping abreast of latest trends, best practices, and competitive activity
• An understanding of web usability and information architecture

Must provide link to portfolio

All candidates must be located and authorized to work in the United States. C2 does not sponsor work visas. C2 is unable to hire contractors from these states: CA, CO, NY, DC

C2 Graphics Productivity Solutions

Do you want to be part of one of Rochester’s premier nonprofit organizations? This well-respected company is adding a new position to over see their Early Childhood Education and School Age programs. This position plays a vital role in ensuring the safeguarding of our most precious assets-our children. The ideal candidate will be nurturing, confident, possess excellent communication skills and be the “face” of the organization. Strong operational and business skills are a must!

GENERAL JOB SUMMARY

The Sr. Director of Early Childhood Education and School Age programs is responsible for leading all aspects of the licensed childcare center (infant – PreK) and licensed before and after school education program (K-6). This education leader is well versed in the requirements under the Office of Children and Family Services. The Sr. Director leads educational programming and provides leadership/support for the classroom educators, children, and their families. Working closely with a large team of direct reports (the Educators and Childcare Administrative Team), the Sr. Director ensures focus on providing nurturing socialization, safety and educational opportunities that promote healthy maturation within a creative learning environment.

ESSENTIAL DUTIES and RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Set the direction, coordinate daily activities and direct strategic initiatives of the Licensed Childcare Center and Licensed School Age Education programs.
• Support the mission, promote and implement the Core Values of the organization.
• Lead the team to ensure successful age-appropriate curriculums are being consistently developed and implemented.
• With the support of the Human Resources team, participate in recruitment, interviewing, onboarding, training and evaluation of all education staff (teachers and administration)
• Ensure safety programs are in place for staff and children, including procedures for emergency response drills, maintaining compliance with all regulations.
• Manage the Early Childcare and School Age Center budgets, including recommendation of rates to meet revenue requirements for the successful administration of the Center.
• Provide leadership in exploring, evaluating, and developing innovative programs for the children, students and families in the Center, keeping abreast of the changing environment in the community.
• Lead the staff performance management process to mentor, coach, train and ensure professional development goals are achieved.
• Ensure OCFS and company policy compliance and maintain positive and professional relationships with NYS OCFS and DOH representatives.
• Facilitate open communication between parents and the Advisory Council responding in a timely manner.
• Facilitate assessment of children’s progress through formal observation and collaboration with the team of Educators
• Ensure timely response to inquiries, questions, complaints from families and staff.
• Maintain open and regular communication with parents using a variety of approaches to provide clear and consistent messaging.
• Lead the strategic planning for pilot, long-term or future programs based on community needs and state regulations to best serve children and families and ensure sustainability of the Licensed Early Education and School Age Education Programs
• Other duties as assigned or determined to support a high-quality Licensed Education Program

EDUCATION & EXPERIENCE:

• Bachelor’s degree preferred or equivalent experience.
• Must have ability to hold license for Licensed Childcare Center or be in active pursuit with a plan of study.
• Must meet NYS OCFS requirements for “Program Supervision Functions.”
• Must maintain NYS in-service requirements.
• A minimum of 5 years working with children in a licensed childcare facility
• A minimum of 5 years of proven supervisory experience
• Strong knowledge of early childhood curriculum development
• Experience with grant writing preferred.

COMPUTER SKILLS:

• Proficient with MS Office products to favorably impact operational efficiencies.
• Experience with childcare center applications for parent and classroom communication (tadpoles)
• Experience with social media as a tool to impact promotion of center and recruitment strategies.

AP Professionals of Rochester

SourcePro Search is conducting a search for an experienced Desktop IT Manager for a large global law firm to be based in New York.

The IT department is responsible for providing world class support and services to our business all across the globe. Through effective leadership, communication and delegation the ideal candidate will ensure the delivery of first-class support to the team. This includes addressing customer incidents and requests in a timely manner, making sure all requests and incidents are logged in the ticketing system and all the responsibilities of the Deskside team are performed to a high level of detail.

What You’ll Do:

Proven management and leadership skills that include but are not limited to:
Ability to mentor and motivate both a local and a remote team.
Write and deliver annual reviews.
Identify and ensure the delivery of all the teams agreed development.
Manage performance and provide coaching when necessary.
Provide reports and metrics for Infrastructure & Operations Senior Manager.
Participate in Weekly and monthly IT meetings.
Act as point of contact for all Deskside related items.
Manage resources so the offices have appropriate Deskside coverage during support hours and projects are delivered on time.
Own the Deskside policy and procedure manual and ensure the team work to it.
Own all desktop related issues and provide regular updates on VIP and chronic issues.
Ensure the Americas team fulfil their responsibilities which includes:
Mobile Device (iPhone, iPad & Personal Hotspots) support.
2nd line Telephony support including moves, adds and changes.
Hardware provisioning and decommissioning which includes the build and test of Laptops and Printers.
Manage inventory within the CMDB.
Delivery of projects and task on time and within budget.
Monthly floor-walking occurs and is recorded.
Liaising with 3rd part provider for printer issues.
Ensure calls are assigned quickly to the Deskside team and they resolve all issues and requests promptly to the customer’s satisfaction.
Ensure all issues and tasks are logged within the ticketing system.
Work closely with US Service Desk Manager to ensure speedy resolution to customer issues outside of the Deskside team’s remit.
Work closely with other teams within the Americas offices on projects, attorney rotation and event coordination.
Ensuring the US is represented in all forums and groups that pertain to the team to ensure the Americas point of view is considered and items and issued are prioritized accordingly.
The role holder is expected to consider Information Security in all aspects of their role.
Develops and maintains successful internal and external business relationships (at Manager level), in order to understand existing and emerging business needs.

Key relationships
• Works closely with IT Training and IT Projects within the Americas.
• Works closely coordinated with the US IT Administrator to manage Joiners, Changers and Leavers.
• Works with Technical Team Managers (within the IT Technology Services management teams), Senior Managers, and Specialists to ensure a seamless approach to support and improvement across applications.
• Develops and maintains successful internal and external business relationships (at Manager level), in order to understand existing and emerging business needs.

Service Delivery

Diagnose complex incidents/problems and identify root cause and actions required to maintain or improve service levels.
Define and deliver continuous improvement programs so that, where applicable, systems deliver improved performance to the business:
Enhancements and improvements to services should be delivered by the appropriate governance authority.
Instill a culture of continual improvement and problem solving; and
Provide advice, assistance and leadership associated with the planning, design and improvement of service and component availability, including the investigation of all breaches of availability targets and service non-availability, with the instigation of remedial activities.

Risk Management
• Embed risk awareness and management into the technical decision making to support firm’s approach to risk, with a focus on stability and integrity of systems.
• Refer to domain experts for guidance on specialized areas of risk, such as architecture and environment.

Supplier Management
• Maintain a broad understanding of the commercial IT environment, how the organization sources, deploys and manages external partners and when it is appropriate to use in-house resources.

What You’ll Bring:
• Degree qualified – preferred.
• Accreditation in relevant technologies – preferred.
• ITIL certification a plus.

At least 5 years proven management and leadership skills in a corporate environment.
• At least 8 years IT experience in desktop support or similar role.
• Proven experience resolving complex hardware, software and networking challenges related to laptops, workstations and printers.
• Extensive IT experience with desktop support technologies such as Configuration Manager and InTune.
• Experience managing and troubleshooting mobile devices, primarily iPad and iPhone and their MDM platform.
Detailed practical knowledge of the operation and maintenance of IT services within a Microsoft technology environment.
• Knowledge of IT market and trends
• Using and troubleshooting knowledge of the MS Office suite and Adobe Acrobat

The Manager will have oversight of a team of BD Coordinators and Analysts.

What You’ll Do:

Practice Development

Support partners in their efforts to manage existing and develop new relationships and identify opportunities for implementing business development initiatives in this regard.Keep track of referral sources and ensure communication lines remain open with these sources.
Work with the CRM database team to support the practice development analysis, by monitoring and improving intelligence on contacts on an ongoing basis.

Assist partners in preparing targeted presentations (pitch books, short form brochures and deal sheets), in a manner that effectively communicates the Firm’s relevant experience and articulates clear reasons why the Firm should be retained.Identify relevant transactional or litigation precedents by industry, geography and type of matter
Work with the responsible partner to develop key messaging points
Support Firm efforts to respond to Legal Panel RFPs
Maintain a complete record of all pitches (of any type). Identify patterns of success and failures in presentations and increase utilization of best practices.

Work with partners and colleagues to ensure timely updating of all marketing materials, including practice and individual biography collateral, with new deal or matter information, achievements and other relevant information.
Work with partners on the development of individual business plans. Help partners with their entrepreneurial activities and to focus efforts on the highest value opportunities.
Coordinate efforts with the Communications, Digital Marketing and Creative Services teams in the practice’s visibility program.
Oversee and manage one Business Development Analyst and two Business Development Coordinators.

Press Relations and Rankings/Awards

Collaborate with Communications team to identify relevant Guide opportunities and prepare Chambers submissions, as well as submissions to other relevant legal guides. Ensure positive results are leveraged across marketing channels (print, digital, social).
Collaborate with Communications team to identify relevant PR/media opportunities/awards and develop the approach and submissions.

Marketing Materials and Research

Draft compelling marketing descriptions which communicate unique aspects of the matter.
Support efforts on competitive and market intelligence research. Report market trends to the broader group and to individuals, as appropriate to their practice development interests.
Collaborate on events to develop compelling client programs/education conferences. Identify and analyze relevant sponsorship opportunities to enhance the Firm’s profile in key regions and sectors.

What You’ll Bring:

Prior business development experience in a top tier US law firm.
Significant understanding of transactional terminology and processes, as well as basic understanding of litigation terminology.
Familiarity with the competitive legal landscape.
An ability to reach agreed upon goals with limited supervision.
A strong team player who can work independently and part of the global BD team.
Excellent writing, editing, analytical, research and organizational skills, with a high level of attention to detail. (a writing test is required).
Proficiency in standard spreadsheet, database, word processing and presentation applications (e.g., Excel, Access, Word, PowerPoint and SharePoint are pluses), as well as with a variety of online and new media information resources. Knowledge of any CRM system is also helpful. The Firm provides additional training in core software programs, if needed, to enhance skills and speed of work.
An ability to handle time-sensitive requests from multiple lawyers, across time zones, and to generate quality work product in a fast-paced environment. Deadline oriented.
Excellent interpersonal skills; a confident, professional manner that will come across easily and effectively with the Firm’s most senior lawyers and staff.
A commitment to the highest standards of excellence and professionalism.

Education and/or experience:

Five + years of experience working for a law firm, financial institution, or other professional services firm.
Experience with presenting to and business writing at the Executive/Partner level.
BA or equivalent required; JD, MBA or other applicable graduate degree is a plus.
SourcePro Search, LLC