Chicago Casting Calls & Acting Auditions

Careers at Solutran, part of the Optum and UnitedHealth Group family of businesses. We create direct spending solutions driven by our extensive financial tech experience to help those we serve be healthier, happier and more productive. Our platform helps members manage their health plans, supplemental benefits and rewards all in one place. You’ll have the opportunity to make it easier for consumers to manage their own health by making healthier products more affordable and their purchases streamlined. If you are a driven individual that thrives in fast-paced environments, values diversity and wants meaningful work that impacts the lives of many, then this is the team for you. Being part of an organization that makes healthier living easier for others leads to your life’s best work.(sm)

Solutran is a leading FinTech company committed to creating game-changing, customer-friendly solutions. We serve health-seeking populations by partnering with the nation’s largest health plans, government programs, such as WIC and SNAP, as well as with employers and retailers. We’ve established a reputation for delivering modern, advanced customer experiences through best-in-class solutions used by millions.

Solutran has grown over four times in size in the last couple of years. As a result, in January 2021 we became part of the Optum Financial family (a part of UnitedHealth Group). The Solutran team and our platform are now at the center of the most significant healthcare payments innovation in modern history. The journey is just beginning. We expect this growth to accelerate and invite you to grow with us!

There are a lot of opportunities out there, but we can’t imagine being in a more solid, future proof and challenging intersection than that of healthcare and payments. Two of the most exciting growth verticals. Not to mention our solutions bring help to those who need it most.

The Sr. Manager Retail Integrations is a key technical leadership position in a leading FinTech company (Solutran) that is operating independently as part of Optum Financial/UHG. The corporate headquarters is based in the Eden Prairie, MN Optum facility, but this position is also eligible for full-time remote.

As a Sr. Manager Retail Integrations at Solutran, you will play a key role in our S3 network expansion and implement systems that contribute to the network’s best-in-class availability and transaction processing integrity. The ideal candidate will have a solid analytical and technical background to troubleshoot, support, and enhance a complex transaction processing infrastructure. This person will also be comfortable providing technical guidance and support to transaction processing developers at Solutran, merchant partners and Point of Sale (POS) vendors.

In this role you will lead the collection and translation of business requirements into user stories and acceptance criteria that can be built into quality software produced by our development teams. You will be a thought leader and subject matter expert, deeply involved in new integration and implementation projects that provide our clients and users with an unmatched set of products and services.

You must possess a unique blend of analytical skills along with business and technical expertise. You will collaborate closely with designers, product managers, engineers, QA, and other cross-functional team members within the organization to build products that delight our users. Solutran is a stable, fast-growing company with opportunities to advance and now is the time to join us!

You’ll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Demonstrate and maintain a deep proficiency and expert knowledge level of all existing and new technical retail processes
• Direct and oversee retailer integrations and track efforts and progress to ensure that desired outcomes are achieved
• Create and foster key partnerships with point-of-sale providers and retail service providers to drive deep network growth
• Conceptualize and lead efforts to create repeatable processes and documentation for retailer enablement, testing, and certification
• Partner with the Solutran operations team to create procedures and maintain a comprehensive knowledge base for ongoing strategical merchant and transaction support
• Lead the development and maintenance of S3 retailer integration specifications and supporting documentation
• Lead the integration of the Solutran technology with new POS partners
• Act as technical leader with merchants for POS integration projects
• Oversee the transaction processing platform QA and testing for merchant and Solutran development projects
• Lead the troubleshooting of transaction, benefit, and settlement processing issues and anomalies
• Lead retail implementation team in merchant production implementations and ongoing support
• Work with product teams to improve and enhance the S3 transaction processing infrastructure
• Design and implement controls that will ensure 100% S3 transaction processing platform quality and availability
• Performs all activities in a manner consistent with Solutran’s core principles

Primary Platforms:

• JSON
• SQL
• Microsoft Power BI
• SOAP/UI
• Oracle RDBMS (12c)
• Microsoft Windows

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of experience working with Point of Sale (POS) technology
• 3+ years of technical integration/ implementation experience or equivalent
• Experience delivering complex, powerful products that are made simple for users, delivering successful results
• Proven experience testing complex software platforms
• SQL query writing experience or experience reviewing code
• Knowledge of financial transaction processing concepts and message types

Preferred Qualifications:

• Bachelor’s degree in a STEM related major
• Proven experience working with software engineering teams
• Experience with JIRA and SCRUM
• Experience with payment processors
• Experience managing team members
• Knowledge with SOAP/JSON web service design, testing and support
• Understanding of PCI requirements
• Familiarity with Agile/Scrum software development, writing use cases, user stories and detailed acceptance criteria
• Proven ability to interact, collaborate and communicate with individuals at all levels both internally to the Solutran organization and externally as needed

Physical Demands:

• While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk, or hear; uses hands to finger, handle, or touch objects or controls. On occasion, the employee may be required to stoop, bend, or reach above the shoulders. The employee may occasionally lift, push, or pull up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island or Washington residents is $101,200 to $184,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Optum

The Product Manager will have responsibility to deliver a digital product that power our client’s technology stack. This position will play a critical role in driving the 12-18 months roadmap for our consumer-facing digital solutions for our Customer Service domain.

Product Manager Responsibilities:

• Deliver a digital product that powers our client’s technology stack.
• Drive the 12-18 month roadmap for consumer-facing digital solutions in the Web.
• Prioritize consumer and business opportunities and assess business cases for capital investment.
• Define core business requirements and oversee the delivery of technology solutions from engineering partners.
• Review competitive landscape and business trends.
• Develop a roadmap of business/strategic opportunities and prioritize and sequence deliverables.
• Communicate vision and objectives to business stakeholders and engineering partners to establish cross-functional alignment.
• Balance deliverables against capital budget and engineering capacities.
• Provide transparency into work progress and monitor business impact.
• Report key learnings and future plans based on results.

Required Skills and Qualifications:

• Strategic mindset with the ability to execute tasks and projects effectively.
• Experience in complex services and solutions.
• Background in product management, program management, or solutions.
• Ability to react with urgency to situations requiring quick turnaround.

Knowledge, Skills, & Responsibilities

· Deep understanding of ecommerce business, consumer mindset, digital user experience, digital design frameworks and processes

· Strong analytical skills and an ability to lead data-driven discussions to drive alignment around prioritization and impact

· Equipped with the digital technical fluency to be capable of understanding technical constraints and prioritizing and discussing tradeoffs between development and business teams

· Knowledge of the range of activities related to the product development lifecycle (e.g. opportunity identification, product discovery, project execution, and post launch performance measurement and management)

· Deep knowledge of agile delivery principles

· Ability to translate data-driven insights, business intent, customer needs, and/or technical direction into clear, concise, well-documented product requirements

· Excellent oral and written communication skills – capable of communicating in a way that conveys a clear understanding of the unique needs of widely varying audiences

· Excellent problem-solving skills – ability to adapt quickly to changing business priorities and overcome unexpected challenges

· Strong project/workflow management, prioritization, and negotiating skills

· Ability to influence cross-functional teams and deliver results; conscientious about meeting project deadlines

· Passion for the restaurant industry and a strong desire to help shape the future at our client with entrepreneurial spirit

Self-starter personality who can operate with minimal supervision

The Intersect Group

COMMUNITY ENGAGEMENT SENIOR PROJECT MANAGER

FHI Studio is actively seeking a Senior Project Manager to join our Engagement Studio to work on projects focused on improving the quality of life in communities. Do you enjoy leading a project team to engage with people in a collaborative process and develop community-supported projects? Do you have a desire to increase the diversity of community voices? Are you ready to advance your career with a national leading company in strategic community engagement? If yes, keep reading!

ABOUT FHI STUDIO

We are planners, engineers, and designers with a passion for enhancing and improving communities through our design, mobility, planning and engagement services. Now in our 36th year, and spanning multiple offices, we lead and partner on innovative projects across the Northeast and Mid-Atlantic regions. FHI Studio’s core values of community, strategy, and connection guide our culture and our commitment of service to our clients. Our corporate culture emphasizes respect, individuality, learning and professional development opportunities. Our staff’s passion and energy promotes a strong collaborative culture that produces creativity, innovation, and high performance in our hybrid work environment.

A DAY IN THE LIFE OF A COMMUNITY ENGAGEMENT SENIOR PROJECT MANAGER

As a Senior Project Manager, you are vital to leading a core project team on a variety of projects, managing project budgets, schedules, workflows, and responsible for high quality project deliverables. Your leadership skills enable you to create a collaborative environment, and your project team members are clear on their areas of responsibility by your clear and concise guidance. You utilize your professional experience to develop and implement strategic engagement plans, working with your project team to deploy an array of outreach tools and techniques. Your proficient public speaking skills are used to facilitate stakeholder and strategy meetings and workshops for a variety of clients (federal, state, regional, municipal, agencies/stakeholder groups). You apply your understanding of diversity, equity, and inclusiveness in planning and design to increase the diversity impact of community voices. Your attention to detail and planning experience fosters an engaging and collaborative environment for a variety of stakeholders. Excellent time management is your specialty that is used to manage project financials and team member tasks and provide excellent client service. It is anticipated that you will work with studio leadership on business development strategies that include teaming decisions, developing responses to RFPs, attending interviews, and negotiations meetings.

COMMUNITY ENGAGEMENT SENIOR PROJECT MANAGER QUALIFICATIONS

• Degree in urban planning/design, communications, facilitation or related field
• 10+ years of experience in consulting, public relations/communications, urban planning, or related field
• Experience in managing large multidisciplinary projects
• Experience in managing technical analyses/tasks for complex projects
• Experience in developing and implementing engagement strategies
• Experience in managing project schedules, costs and financial performance
• Experience in business development management
• Experience in the AEC industry preferred
• Ability to provide writing samples and references
• Ability to travel throughout the New England Region and the Greater NYC Region

We are looking for a self-driven individual who can work independently and in collaborative environments and can utilize strong organizational skills to problem solve and manage multiple tasks effectively. Our ideal candidate must have strong communication skills (oral and written) and preferably has experience with a variety of stakeholder facilitation and presenting public presentations. If this describes you, you would be a perfect addition to our team!

ARE YOU READY TO JOIN THE FHI STUDIO TEAM?

This position earns a competitive wage ranging from $135,000 to $156,000 based on experience and skill. We offer great benefits and perks, including a friendly work environment, professional training and development opportunities, performance-based bonuses, and much more in our hybrid work environment. If this sounds like the right opportunity for you, apply now using our mobile-friendly application and submit your cover letter and resume today!

FHI Studio

Responsibilities:

• Set ambitious and clear product strategy and vision and communicate it effectively to stakeholders, and the team.
• End to end team output strategy from inception to production; manages product backlog and promotes transparency.
• Collaboration with stakeholders (e.g., development teams) to ensure vision and products align with strategy and product requirements.
• Accountable for product specific KPIs once solution enters production and communicate regular tracking of key performance metrics to stakeholders against product strategy and vision.
• Utilize market and industry knowledge to translate user needs into user stories, acceptance criteria, and requirements for their team. Maintain a backlog 3 to 4 sprints ahead of the team.
• Works closely with CPO to establish each product’s business value and support messaging, communication, and customer outreach.
• Facilitates release planning and demos with stakeholders.
• Is a key role on Agile team(s) and works closely with the team on a daily basis
• Integrates usability studies and research into product requirements to enhance user satisfaction and ensure customer driven design.

Qualifications:

• Previous experience working in PO/management manufacturing roles.
• Strong collaborator with cross-functional teams from tech, design, and business
• Proven knowledge of standard quality management practices, technology and supporting industry principles
• Relevant technical skills (e.g., SQL) to support product management activities, data collection, etc., as needed.

Benefits

• 100% remote opportunity
• 401k matching
• 20% bonus
• Unlimited self-managed PTO

Flowers Foods & Subsidiaries

At OSMG, we enjoy our work and get to make a difference every day for our clients, our retailers, and our team members. We collaborate to find solutions and drive results. Our goal every day is to have a positive impact on those around us and the business.

Dir. Of Category & Analytics

SUMMARY:

We are looking for a candidate with strong category analysis skills who knows how to

● Be the technical analytics lead for the team.

● Be a collaborative partner for the entire team and our clients who operates with a high level of integrity.

● Find data answers to support our clients using the most effective methods.

● Frame findings clearly and concisely with visuals and well-articulated supporting communication.

● Enhance the skills applied in our reporting and data solutions.

● Lead analytics team to do the same.

ESSENTIAL SKILLS AND CAPABILITIES:

● Apply strong category analytical and technical skills.

● Utilize data resources including Retail Link and syndicated data.

● Create insights on items, brands and categories which can be used to provide solutions for manufacturers and the retailers with an uncompromising attention to detail and accuracy.

● Seek to understand the capabilities of team members and leverage their knowledge and experience.

● Ability to manage task list, which is sometimes complex based on a variety of external and internal reporting needs, to meet timelines and provide impeccable service.

● Work collaboratively with other team members to problem solve issues related to POS trends, replenishment, supply chain, accounting, and retailer driven programs.

● Strong understanding of retailer processes including line review, modular, and related functions.

● Seasoned skill set participating face to face in meetings with buyers.  

QUALIFICATIONS: 

● Minimum of 4 years of experience working in a Category Analyst role including expertise in Retail Link, Syndicated Data (Nielsen Discover preferred), Excel, and PowerPoint.

● Experience identifying and implementing tools to deliver results.

● Own projects to effectively manage and prioritize projects for internal and external customers to exceed expectations.

● Strong work ethic.

● Work history that demonstrates commitment to past employers and personal growth.

● Luminate experience a plus.

To express your interest, please send your resume to [email protected]. 

On-Shelf Marketing Group – Bentonville

Job Title: Customer Success manager

Location – USA

Job Type- Full time-Permanent

Why Rahi ?

Rahi is a purpose driven company, where we consider our team as our most important asset. Rahi, headquartered in Silicon Valley was founded in 2013 and enables Digital Transformation through its portfolio of cutting edge IT Solutions & Services. Our mission is to enable customer success and create a collaborative, growth oriented culture for our team.

On Nov.2022, Rahi Systems was acquired by Wesco International (NYSE: WCC). Headquartered in Pittsburgh, Pennsylvania, Wesco is a FORTUNE 500® company with more than $18 billion in annual sales and a leading provider of business-to-business distribution, logistics services and supply chain solutions. In 2022, Wesco International completed a merger with Anixter, a leading global distributor of Network & Security Solutions, Electrical & Electronic Solutions and Utility Power Solutions. Upon the merger, Anixter became the full subsidiary of Wesco. The Wesco/Anixter/Rahi group employs approximately 18,000 people, partners with the industry’s premier suppliers, and serves thousands of customers around the world, including more than 90% of FORTUNE 100® companies.

This role, while organizationally part of the Rahi systems, is made available within Anixter Norge AS, a Norwegian company within the Wesco/Anixter group.

Rahi has consistently won Comparably’s Awards for Best Company Culture, Best Outlook and TOP 50 CEOs and management. Our culture is inclusive, open and we are big believers in giving back. Want to be part of a high performance team that motivates you to excel and takes your career to newer heights?

Job Overview:

We are seeking a highly motivated and skilled Customer Success Manager to join our team. The CSM will be responsible for maintaining strong relationships with our hyper-scale customers, ensuring their satisfaction with our projects and ongoing services. This role requires excellent communication, problem-solving, and organizational skills, as well as a deep understanding of customer success principles.

Key Responsibilities:

• Establish and maintain strong relationships with hyper-scale customers, acting as their primary point of contact.
• Conduct regular business reviews with both internal stakeholders and clients to ensure expectations are met and identify opportunities for improvement.
• Proactively follow up on customer issues, ensuring prompt resolution and high levels of customer satisfaction.
• Effectively identifying critical issues and assessing their impact, and subsequently engaging with internal stakeholders to facilitate prompt resolution and implement necessary fixes.
• Provide weekly reports on key performance indicators, including customer satisfaction metrics, to clients and internal teams.
• Collaborate with cross-functional teams to ensure successful project implementation and ongoing service delivery.
• Identify upsell and cross-sell opportunities, working closely with the sales team to maximize revenue generation.
• Stay up-to-date with industry trends and best practices in customer success to develop and refine strategies that enhance customer satisfaction and retention.

Requirements:

• Proven work experience as a Customer Success Manager or similar customer-facing role.
• Strong understanding of datacenter technologies and related technologies.
• Excellent communication and interpersonal skills, with the ability to build strong relationships at all levels.
• Exceptional problem-solving and analytical abilities.
• Proficiency in CRM software, such as Netsuite or Hubspot.
• Ability to adapt and thrive in a fast-paced, rapidly changing environment, quickly learning and understanding new issues and concepts.
• Proficiency in quickly learning and adapting to various work tools and platforms such as Lark, Dingtalk, or similar client-specific software.
• Experience working with collaborative tools like Gsuite or Lark.
• Demonstrated ability to meet and exceed customer expectations.
• Bachelor’s degree in Business Administration, Marketing, or a related field.

Skills:

• Strong relationship management skills.
• Excellent written and verbal communication skills.
• Proficient in data analysis and reporting.
• Solution-oriented mindset with a focus on customer satisfaction.
• Business acumen and strategic thinking.

Experience:

• Minimum of 5 years of experience in a customer success or partner management role.
• Experience working with hyper-scale customers is highly preferred.
• Familiarity with project management principles is a plus.

Join our team as a Customer Success Manager and help us maintain strong relationships with our valued hyper-scale customers.

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth.

Rahi

Very top spirits/wine portfolio company (MUST HAVE 1-3 years experience in adult beverage industry) hiring a Market Manager/Georgia. Strong distributor relationships and references.

SUMMARY:

MUST HAVE SPIRITS OR SPIRITS/WINE BLENDED SALES BACKGROUND! Our client, a top spirits/wine company, is currently seeking a Market Manager for Georgia. On/off premise blend. The Market Sales Manager is responsible for delivering volume, distribution, merchandising, and pricing performance across the designated market. Responsibility covers all channels of business, both On and Off-Premise. Inherent in this responsibility is managing wholesaler relationships as well as major customer relationships. The Market Sales Manager is responsible for developing and executing sales programming and pricing as well as managing sales budgets, marketing programs, and wholesaler inventory in the pursuit of achieving both quantitative and qualitative KPIs. Complete on-going training is provided. Excellent team, culture, bonus opportunity on top of base, car allowance.

Job Responsibilities:

• Participate in development and execution of annual sales plan for assigned geographic territory.
• Manage Company brand portfolio within assigned geography. Ensure proper management of depletions and inventory by SKU (prevent out of stocks and plan for future growth).
• Actively develop and manage relationships with wholesaler personnel i.e. GMs, VPs, Account Executives, Merchandising VPs, Sales Managers, and Sales Reps.
• Ensure the planning and implementation of sales programming in all markets.
• Support the State Manager and Regional Sales Manager in the development and efficient management of all sales budgets.
• Ensure the planning and execution of price structures and shelf prices in the market.
• Ensure POS and other marketing assets are utilized in the field with correct programs.
• Participate in the development of program-specific POS.
• Call on and activate Key Accounts in the market under the direction of the State Manager and Regional Sales Manager.
• Implement creative programs to activate the consumer, including product sampling, etc.
• Spend time each month surveying the market to ensure that distribution, pricing, POS, displays, programs, menus and ads are executed to standard.
• Travel when appropriate to observe business conditions and to call on key buyers, distributor personnel, and interact and work with Company sales personnel.
• Participate in Company and wholesaler planning and sales meetings.
• Ensure all Company SKUs are priced properly and within defined standards.

Job Requirements:

• A minimum of 1-3 years of experience in the alcohol beverage industry.
• Strong interpersonal and leadership skills.
• Strong communication skills.
• Ability to function effectively in an intimate, entrepreneurial business environment.
• Objective-oriented, focused, individual who needs little direction or supervision; energy and enthusiasm are critical.
• Excellent planner and organizer.
• Willing to be very “hands-on” to get the job accomplished.
• Financially responsible individual who knows how to manage budgets.
• Computer literate with Excel, Word and Power Point.

Excellent communication skills, particularly verbal, including strong presentation skills

Join this top team and leadership, culture, career opportunity company! Portfolio always expanding and growing! Please send qualified resume to [email protected]

Linda Wertman, Vice President, Judge Executive Search; 610-505-6962

The Judge Group

Orama have once again been introduced to an early-stage security vendor. Series A, which raised over $50m in funding from multiple Tier 1 VCs.

WHY IS THIS DIFFERENT?!?

The Tech: They ensure your core systems are securely connected to third-party cloud services by extending access management and threat prevention to API keys, OAuth tokens, service accounts, and more. Their agentless, easy to deploy platform gives full visibility into all the connections of your core systems, detects threats & quickly remediates any issues CONTINOUSLY through the lifecycle of the applications you use.

They are on a mission to unleash productivity and reinvent how apps interconnect!

The role: Technical Customer Success Manager

Location: North East

Responsibilities:

• Opportunity to be founding CS member, defining playbooks & building processes from scratch.
• Developing and maintaining customer relationships.
• Preparing and leading onboarding new users and identifying opportunities for product and service improvements.
• Partner with key stakeholders internally and externally to ensure clients are maximizing the product and its features.
• Strategically and innovatively solving problems as client and business issues arise
• Provide timely technical and product support. Dealing with escalations, ticket resolution & feature requests.
• Increase customer renewals and expansion.

MUST HAVE:

• Bachelor’s degree or equivalent in Computer Science/IT
• Cybersecurity experience (Ideally Cloud/AppSec/DevSecOps)
• Hands on experience with Public Cloud Services (AWS, AZURE, GCP)
• 3+ Years experience in customer success
• Experience in owning a book of business of 6-10 customer accounts
• Experience with increasing customer satisfaction, adoption rates, and retention
• Experience building and operating in an early stage company – highly preferred

Orama Solutions

Note: This is note a position with ForceBrands but a fulltime W2 role with one of our partners.

This is not a simple customer service role fielding inbound customer calls. This is a higher thinking role in which you’ll work with key stakeholders in operations, supply chain, finance and warehousing.

This role deals with a wide variety of tasks including, but not limited to the following:

• Maintaining and seeking ways to improve timely and accurate order processing,

invoicing, credit resolution and communication of on-time delivery, meeting required

service levels.

• Improving MPM customer service experience, creating engaged customers to support

our ambitious growth targets.

• Working cross functionally to manage customer charges, penalties, and fines,

improving service, and driving improvements to reduce cost to serve

• Manage communication to key internal stakeholders as required, including updates

on progress with new customer launches, issue resolution relating to US Customer

Service and stock shortage updates as needed

• Maintain and develop order processing procedures, policies, and standards
• Manage the development of the US Customer Service department to deliver the best

service to this rapidly growing region of the MPM business

• Lead and manage the set-up of EDI for new and existing trading partners as well as

issue resolution for existing EDI customers

• Review performance data, analyze statistics and compile accurate KPI reports
• Attend relevant cross functional meetings to help facilitate smooth running of order

processing, on-boarding of new customers, and improving wider business

Knowledge, Skills and Experience

• Strong customer facing communication skills – good listener able to identify, deliver

and present customer-based solutions both internally and externally.

• Communication strength and leadership clarity to elevate and resolve issues at
• Warehouse/DC/with 3PL Partners.
• Comfort in learning and teaching new tools, portals, and process improvements to
• find better ways of working and communicating.
• Able to lead teams to deliver service to meet developing business needs
• Experience working with an ERP system (Sage would be an advantage)
• Experience of working with EDI systems
• Experience of logistics, operations and 3PL would be useful
• Effective management – ability to engage and motivate teams, providing teams with
• the guidance and support to embrace change and including remote management
• Understanding of US customer chargebacks and fines process including dispute

management

ForceBrands

Orama have once again been introduced to an early-stage security vendor. Series A, which raised over $50m in funding from multiple Tier 1 VCs.

WHY IS THIS DIFFERENT?!?

The Tech: They ensure your core systems are securely connected to third-party cloud services by extending access management and threat prevention to API keys, OAuth tokens, service accounts, and more. Their agentless, easy to deploy platform gives full visibility into all the connections of your core systems, detects threats & quickly remediates any issues CONTINOUSLY through the lifecycle of the applications you use.

They are on a mission to unleash productivity and reinvent how apps interconnect!

The role: Technical Customer Success Manager

Location: North East

Responsibilities:

• Opportunity to be founding CS member, defining playbooks & building processes from scratch.
• Developing and maintaining customer relationships.
• Preparing and leading onboarding new users and identifying opportunities for product and service improvements.
• Partner with key stakeholders internally and externally to ensure clients are maximizing the product and its features.
• Strategically and innovatively solving problems as client and business issues arise
• Provide timely technical and product support. Dealing with escalations, ticket resolution & feature requests.
• Increase customer renewals and expansion.

MUST HAVE:

• Bachelor’s degree or equivalent in Computer Science/IT
• Cybersecurity experience (Ideally Cloud/AppSec/DevSecOps)
• Hands on experience with Public Cloud Services (AWS, AZURE, GCP)
• 3+ Years experience in customer success
• Experience in owning a book of business of 6-10 customer accounts
• Experience with increasing customer satisfaction, adoption rates, and retention
• Experience building and operating in an early stage company – highly preferred

Orama Solutions