Chicago Casting Calls & Acting Auditions

Groot Hospitality employs team members who demonstrate a passion for hospitality and dedication to company values and customer service. We are a diverse organization that provides the opportunity to excel in a fast paced multicultural environment. We are always looking for passionate people who will embrace our belief of hospitality, company growth and customer experience. Our commitment to diversity, teamwork, and integrity are indicative of the service we provide to our guests. We offer career opportunities with work/life balances, as well as a rewarding career experience.

JOB SUMMARY

The Hotel Director of Sales and Marketing is responsible for directing, coordinating, training and supervising the Sales Managers, Catering Manager(s) and Sales/Catering Administrators/Coordinators/Administrative Assistants in all sales-related activities, including direct sales efforts, follow-up and proper sales administration. He/she is also responsible for growing existing accounts and generating new business to ensure that Room revenues and Catering revenues meet or exceed budget in order to maximize revenue and profits, and to improve the hotel’s performance in the marketplace.

QUALIFICATION STANDARDS

Education & Experience:

· At least 6 years of progressive hotel sales experience; or a 4-year college degree and at least 3 years of related experience; or a 2-year college degree and at least 5 years of hotel sales experience.

· Supervisory experience required.

· Must have a driver’s license in the applicable state.

· Must be proficient in Windows, Company approved spreadsheets and word processing.

Physical requirements:

· Long hours sometimes required.

· Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements

· Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

· Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

· Must be able to multitask and prioritize departmental functions to meet deadlines.

· Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

· Attend all hotel required meetings and trainings.

· Participate in M.O.D. coverage as required.

· Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

· Maintain high standards of personal appearance and grooming, which include wearing nametags.

· Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

· Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

· Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

· Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

· Must be able to maintain confidentiality of information.

· Perform other duties as requested by management.

DUTIES & FUNCTIONS

· Supervise, administer and ensure timely completion of all activities of the Sales Department.

· Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.

· Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team.

· Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies.

· Meet or exceed set goals

· Operate the Sales Department within established sales expense budget.

· Participate in required M.O.D. and Saturday office coverage as schedule

· Be responsible for developing a Manager in Development (MID or DOSID) as assigned by the Corporate including sign-off on all competencies, and assist in his/her placement.

· Coordinate group, transient and catering bookings to maximize profits.

· Initiate and follow up on leads.

· Maintain and participate in an active sales solicitation program.

· Monitor production of all top accounts and evaluate trends within your market and ensure that the Sales Team is held accountable for those accounts within their respective territories.

· Coordinate all non-group transient sales and catering solicitations to maximize overall profits.

· Administer training in the Sales and Catering departments, according to Highgate Hotel standards.

· Assist in the preparation of required reports in a timely manner.

· Conduct weekly sales meetings according to Highgate Hotel standards.

· Develop quarterly KRA’s, and review the KRA process with the Sales and Catering Team to ensure that deadlines are met.

· Conduct daily Highgate Hotel Business Review (HHBR) meeting with Sales and Catering, operations staff and General Manager.

· Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy, Average Daily Rate (ADR) and Banquet and Catering revenues.

· Conduct all Sales and Catering Team Performance Appraisals according to Highgate Hotel SOP’s.

· Motivate, coach, counsel and discipline all Sales and Catering department personnel according to Highgate Hotel SOP’s.

· Review meeting planner evaluations as received to ensure that any problems are rectified.

· Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property, and ensure that all Sales Managers conduct thorough site inspections.

· Develop strategies to increase share from competitors when the hotel revenue penetration goals are not being met.

· Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.

· Monitor the Sales incentive plans and ensure that Sales staff can explain their potential earnings and benefits, and assist in ensuring that incentives are processed and paid according to the specified time period for each plan.

· Ensure that Sales and Catering Managers are planning and executing sales trips as outlined in quarterly Key Result Areas (KRA’s) and in the Sales budget, including preplanning, setting appointments and executing sales calls.

· Coordinate the preparation of complete and accurate end-of-month reports, according to Highgate Hotel SOP’s. Ensure that Sales Managers can explain the importance and components of the report.

· Coordinate preparation of the annual revenue budget.

· Coordinate preparation of the annual Marketing Plan.

· Coordinate and direct preparation of the monthly Rooms revenue reforecast for the current and upcoming months and assist in ensuring accuracy within 5% margin of error.

DUTIES & FUNCTIONS cont’d

· Meet and greet onsite contacts.

· Abide by Prime Selling Time (PST) and ensure that the Sales Team does the same.

· Understand all GDS systems.

· Understand ISIS.

· Understand loading rates into ISIS/GDS. M

· Develop networking opportunities through active participation in community and professional associations activities and events

· Entertain clients.

· React to negative trends in the market place by implementing blitzes or promotions.

· Handle inquiries as part of Inquiry Day Program.

Groot Hospitality

Hilton Appleton Paper Valley, 333 West College Ave, Appleton, Wisconsin

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

JOB SUMMARY

As the local, on property sales contact for customers, the Sales Manager is responsible for proactively soliciting and handling all revenue-related opportunities in a sale. Actively upsells each business opportunity to maximize all revenue opportunities. Achieves personal and team related revenue goals for hotel. Ensures business is turned over properly and in timely fashion for proper service delivery.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

BUSINESS RESULTS

• Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales & Marketing. Identifies revenue opportunities for the hotels based on the event profile.

• Meets and exceeds individual revenue goals. Effectively manages customer budgets to maximize revenue and meet customer needs and identify opportunities to up-sell products and services throughout the sales process.

• Exceeds company minimum standards with the sales process and acts as a mentor for others within this area.

• Understands the overall market in which they sell – competitors’ strengths and weaknesses, economic trends, supply, and demand, etc.

• Builds and strengthens relationships with existing and new customers to include sales calls, entertainment, FAM trips, etc.

• Conducts customer site inspections

• Excels at proactive selling. Targets key accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals. Focuses on accounts with larger potential sales revenue.

• Responds to incoming inquiries within their market segment within 4 hours.

• Closes the best opportunities for the hotel based on market conditions and hotel’s needs.

• Accurately forecasts group sleeping rooms and revenue for his/her groups prior to the turnover and continues to be a partner for this process after the turnover.

• Creates sales contracts as required.

• Comprehends budgets as needed to assist in the financial management of department. Understands the impact of department’s role in the overall financial goals and objectives of the hotels and manages to achieve or exceed budgeted goals.

GUEST SATISFACTION

• Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth.

• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.

• Makes presence always known to customer during this process, regardless of which hotel they sit at. Greets customer during the event phase and hands-off to the Convention Services department for the execution of details. Is available to solve problems and/or suggest alternatives to previous arrangements.

• Displays leadership in guest hospitality and ensures consistent, high-level service throughout all phases of hotel events. Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty, and leads to increased market share.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.

• Reviews Guest Service Results with leaders. Participates in the development and implementation of corrective action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Utilizes Delphi or other hotel system to capture and manage customer information on a daily basis.

LEADERSHIP

…applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them.

• Demonstrates commitment to Driftwood Hospitality Management operating principles and philosophies.

• Holds self and others accountable for achieving results.

• Addresses conflict in a timely manner.

• Contributes to team results.

• Deals with change effectively.

• Makes decisions, including employees/team and commits to a course of action with available information.

BUILDING RELATIONSHIPS

…eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives.

• Treats people fairly, with dignity and respect.

• Works to meet goals in a manner that does not disadvantage other employees or groups.

• Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual.

• Listens and responds to others.

• Is interested in other’s views even if they counter own views.

MANAGING WORK EXECUTION

…proactively ensures that others have the accountability, authority, and resources necessary to both manage work execution and drive for results.

• Adheres to all standards, policies, and procedures (SOPs, etc.).

• Effectively uses sales resources and administrative/support staff.

• Approaches work with a sense of urgency and purpose.

• Allocates time and resources effectively when faced with competing demands.

• Overcomes obstacles to accomplish challenging objectives.

• Follows through on inquiries, requests, and complaints.

ORGANIZATIONAL LEARNER

…Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area

• Acts independently to improve and increase skills and knowledge.

• Demonstrates an awareness of personal strengths and areas for professional improvement.

• Shares learning, innovations, and best practices with others.

• Is willing to learn from others.

• Performs all technical/procedural requirements of the job.

KNOWLEDGE, SKILLS & ABILITIES

Experience

• Must have (3+) years of progressive sales experience.

• Previous experience in the hospitality industry preferred; experience selling luxury brands and experiential services preferred.

Skills and Knowledge

• Aggressive negotiating skills and creative selling abilities to close on business with a high conversion ratio.

• Possesses software knowledge (Microsoft Office, etc.).

• Possesses systems knowledge (Delphi and Delphi Diagrams).

• Must be able to “Knock on doors” to get the business

• Knows how to conduct research on the Internet.

• Weekly prospecting and soliciting goals

• Uncovering new customers

• Effective sales skills to up-sell products and services

• Knowledge of menu planning, food presentation, and banquet and event service operations

• Ability to manage guest room and meeting space inventories

• Strong customer development and relationship management skills

• Knowledge of overall hotel operations as they affect department

• Knowledge of AV products and services at both hotels

• Knowledge of contract management and legalities

• Financial management skills e.g., ability to understand P&L statements, manage operating budgets, forecasting, and scheduling

• Strong communication skills (verbal, listening, writing)

• Strong problem-solving skills

• Strong customer and associate relation skills

• Strong presentation and platform skills

• Strong organization skills

• Strong “Closing skills”

• Strong “persuasion” skills

• Ability to use standard software applications and hotel systems

• Effective decision-making skills

PHYSICAL DEMANDS

Frequent walking, standing, sitting, hearing, talking, smiling. Lifting, pushing, and pulling of objects weighing up to ten (10) pounds.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Hilton Appleton Paper Valley

IMMEDIATE OPENING for General Manager/Business Development Coordinator

This role is perfect for a highly motivated self-starter looking for an opportunity and not a “job!” Kidokinetics is actively looking for a dynamic, optimistic, and high performing individual with expertise managing and growing a business and building a high-quality team. Candidates will possess:

• Strong sales skills
• Field-based business development experience
• Expertise in hiring, training, and managing employees
• Leadership and coaching ability

Kidokinetics is a mobile sports program that introduces children ages 6 months – 12 years to over 20 different sports in a non-competitive environment. Our mission is to help children develop lasting self-confidence and a lifelong love of physical fitness.

Summary

Your primary responsibility will be prospecting and enrolling schools, daycares, and other key targets in the Kidokinetics enrichment or physical education opportunities, along with building and leading your team. You will be responsible for executing Kidokinetics Core Values through cultivating and maintaining positive relationships to ensure high levels of customer satisfaction, leading to strong renewals, and growth opportunities. This is a team leader role, and you will be responsible for hiring, onboarding, and training new coaches to ensure our services are delivered with the highest standards of excellence.

This position is designed for someone who can work efficiently, independently, is detail oriented, has natural people-skills and excels in business development and sales. We are a part of a nationwide franchise network and are rapidly expanding across the country. We value respect, integrity, and resilience above all and recognize the value of having fun at work while being supported by a phenomenal leadership team. We are looking for someone hungry to be a key player in this exciting opportunity.

This position is full time employment, a minimum of 40 hours per week, with flexible scheduling within reason. Must be willing to work some weekends and evenings.

Duties and Responsibilities

You will oversee the quality and success of Kidokinetics day-to-day operations including marketing initiatives, sales strategy execution, social media, networking events, staffing, customer service, training, coaching, and workplace employee activities, among other duties.

• Prospect at least 20 new schools, daycares or other targets in person each week and conduct a minimum of 40 follow up phone calls each week.
• Control and direct daily operations to ensure the programs are running per Kidokinetics standard operating procedures.
• Engage and maintain positive relationships with directors of youth-serving organizations, school administration, community partners, and parents to build Kidokinetics partnerships and support business expansion.
• Evaluate sites for Kidokinetics classes.
• Plan, schedule, and implement programs in daycares, community centers, schools, and parks.
• Effectively manage the Kidokinetics calendar of events and staff schedules to maximize efficiency.
• Implement and utilize our CRM with your team.
• Train and supervise all staff to provide excellent fitness instruction to students and the highest level of customer service.
• Hire, onboard and train new coaches and direct the professional development of coaches.
• Plan, organize, and deliver age-appropriate range of sports activities by implementing the Kidokinetics curriculum.
• Oversee the Engagement of children in energetic multiple sports basics classes that are imaginative, educational, and safe.
• Ensure program quality control is maintained to the highest standards.
• Facilitate enrollment processes for new clients.
• Strengthen enrollment levels through customer success and engagement efforts.
• Respond to all agency, parent, and community inquiries and complaints in a timely manner, seeking guidance from the leadership team.
• Uphold and follow health and safety regulations.
• Support a motivating workplace culture that values personal growth, gratitude, and having fun.
• Conduct periodic community events, business expos, and demo days for the public.
• Promote and adhere to the workplace values of Kidokinetics

VALUES

• Pass the Ball – Trust your team
• Leadership on Levels – Develop confident leaders
• Attitude of Gratitude – Begin each day here
• Yes, You Can! – Compete with your best
• Play for Life – Never, ever stop playing

Desired Skills:

• Field based business development expertise
• Sales focus
• Excellent writing and analytical skills
• Takes initiative, highly self-motivated, and a positive character
• Presents a professional image and possesses conflict resolution skills
• Demonstrates sound judgment
• Possesses an optimistic, enthusiastic, and outgoing personality
• Organized and detail-oriented in nature
• Able to work autonomously and be independently productive
• Maintains a willingness to learn and improve
• Results driven and can work under pressure
• Capable of accepting and delivering constructive criticism
• Strong interpersonal skills to deal with children, directors, and parents
• Ability to adapt to a changing environment and handle multiple priorities
• CRM and social media marketing experience is a plus

The Best Candidate

Our ideal candidate will have a strong background in team building and growing a business through strong sales and business development skills. You must be competitive in nature, with a strong work ethic and teamwork mindset. You will take ownership for the full sales cycle, from lead to close, and must love the thrill of the hunt. Kidokinetics partners with daycares, schools, parks, rec centers and more to offer classes. We desire someone who is willing to learn and loves working with children. Our team members are passionate about growth, collaboration, and our mission to positively impact the lives of young children in our community by giving every kid the confidence to be active for life. If you have a growth mindset and you thrive under pressure, you are probably a great fit for our team!

What can we do for you?

This opportunity will give you the life skills to succeed for any career. We also provide you a flexible and fun work environment. Our team is incredible, and you will absolutely love our culture, our mission, and this opportunity for a rewarding career.

Physical Demands

• Programs offered indoors and outdoors.
• Requires long periods of standing and activity (running, jumping, sitting, standing, pushing, walking, kneeling, etc)
• Must be able to lift at least 30 lbs.

Experience/Education

• Bachelor’s degree (preferred) or equivalent combination of education and business or military experience.
• Teaching or coaching children (required). Please list ages in resume or cover letter.
• Preferable having a sports-related background (either as an athlete or coach).
• Formal management experience is not necessarily required for the right candidate.
• You do not need experience playing all 20 sports we offer.

Additional requirements:

• Valid driver’s license.
• Must pass a level 2 background check to be considered for employment.
• Must be willing to travel up to 50% of the time.
• MUST have reliable means of transportation – Kidokinetics is a mobile program. Monthly gas stipend provided.
• Some domestic travel is required once or twice annually for training or convention attendance.

Compensation/Benefits

• Set annual starting salary commensurate with your experience in the range of $50,000-$60,000 plus commission structure and profit-sharing bonuses.
• Unlimited PTO Days – Paid Time Off
• Parental leave – 12 weeks unpaid for both fathers/mothers following a birth event or adoption of an infant < 12 months old.
• Health insurance – employer may pay for up to 50% of base plan premium for the individual.

Work Environment/Awesome Perks

• 50% work from home office, 50% travel to meet with directors and teach classes.
• Monthly gas stipend.
• Professional development: 1 Audible credit OR $15 book reimbursement per month.
• Fun and entertaining people to work with, support you, respect you, and help you succeed.

Job Type: Full-time

Base Salary: $50,000.00 – $60,000.00 per year

Benefits:

• Employee assistance program
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

Supplemental Pay:

• Bonus pay

Work Location: On the road

Kidokinetics

Sales Manager

Crowne Plaza Melbourne Oceanfront, 2605 North Hwy A1A, Melbourne, Florida

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

JOB SUMMARY

As the local, on property sales contact for customers, the Sales Manager is responsible for proactively soliciting and handling all revenue-related opportunities in a sale. Actively upsells each business opportunity to maximize all revenue opportunities. Achieves personal and team related revenue goals for hotel. Ensures business is turned over properly and in timely fashion for proper service delivery.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

BUSINESS RESULTS

• Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales & Marketing. Identifies revenue opportunities for the hotels based on the event profile.

• Meets and exceeds individual revenue goals. Effectively manages customer budgets to maximize revenue and meet customer needs and identify opportunities to up-sell products and services throughout the sales process.

• Exceeds company minimum standards with the sales process and acts as a mentor for others within this area.

• Understands the overall market in which they sell – competitors’ strengths and weaknesses, economic trends, supply, and demand, etc.

• Builds and strengthens relationships with existing and new customers to include sales calls, entertainment, FAM trips, etc.

• Conducts customer site inspections

• Excels at proactive selling. Targets key accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals. Focuses on accounts with larger potential sales revenue.

• Responds to incoming inquiries within their market segment within 4 hours.

• Closes the best opportunities for the hotel based on market conditions and hotel’s needs.

• Accurately forecasts group sleeping rooms and revenue for his/her groups prior to the turnover and continues to be a partner for this process after the turnover.

• Creates sales contracts as required.

• Comprehends budgets as needed to assist in the financial management of department. Understands the impact of department’s role in the overall financial goals and objectives of the hotels and manages to achieve or exceed budgeted goals.

GUEST SATISFACTION

• Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth.

• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.

• Makes presence always known to customer during this process, regardless of which hotel they sit at. Greets customer during the event phase and hands-off to the Convention Services department for the execution of details. Is available to solve problems and/or suggest alternatives to previous arrangements.

• Displays leadership in guest hospitality and ensures consistent, high-level service throughout all phases of hotel events. Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty, and leads to increased market share.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.

• Reviews Guest Service Results with leaders. Participates in the development and implementation of corrective action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Utilizes Delphi or other hotel system to capture and manage customer information on a daily basis.

LEADERSHIP

…applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them.

• Demonstrates commitment to Driftwood Hospitality Management operating principles and philosophies.

• Holds self and others accountable for achieving results.

• Addresses conflict in a timely manner.

• Contributes to team results.

• Deals with change effectively.

• Makes decisions, including employees/team and commits to a course of action with available information.

BUILDING RELATIONSHIPS

…eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives.

• Treats people fairly, with dignity and respect.

• Works to meet goals in a manner that does not disadvantage other employees or groups.

• Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual.

• Listens and responds to others.

• Is interested in other’s views even if they counter own views.

MANAGING WORK EXECUTION

…proactively ensures that others have the accountability, authority, and resources necessary to both manage work execution and drive for results.

• Adheres to all standards, policies, and procedures (SOPs, etc.).

• Effectively uses sales resources and administrative/support staff.

• Approaches work with a sense of urgency and purpose.

• Allocates time and resources effectively when faced with competing demands.

• Overcomes obstacles to accomplish challenging objectives.

• Follows through on inquiries, requests, and complaints.

ORGANIZATIONAL LEARNER

…Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area

• Acts independently to improve and increase skills and knowledge.

• Demonstrates an awareness of personal strengths and areas for professional improvement.

• Shares learning, innovations, and best practices with others.

• Is willing to learn from others.

• Performs all technical/procedural requirements of the job.

KNOWLEDGE, SKILLS & ABILITIES

Experience

• Must have (3+) years of progressive sales experience.

• Previous experience in the hospitality industry preferred; experience selling luxury brands and experiential services preferred.

Skills and Knowledge

• Aggressive negotiating skills and creative selling abilities to close on business with a high conversion ratio.

• Possesses software knowledge (Microsoft Office, etc.).

• Possesses systems knowledge (Delphi and Delphi Diagrams).

• Must be able to “Knock on doors” to get the business

• Knows how to conduct research on the Internet.

• Weekly prospecting and soliciting goals

• Uncovering new customers

• Effective sales skills to up-sell products and services

• Knowledge of menu planning, food presentation, and banquet and event service operations

• Ability to manage guest room and meeting space inventories

• Strong customer development and relationship management skills

• Knowledge of overall hotel operations as they affect department

• Knowledge of AV products and services at both hotels

• Knowledge of contract management and legalities

• Financial management skills e.g., ability to understand P&L statements, manage operating budgets, forecasting, and scheduling

• Strong communication skills (verbal, listening, writing)

• Strong problem-solving skills

• Strong customer and associate relation skills

• Strong presentation and platform skills

• Strong organization skills

• Strong “Closing skills”

• Strong “persuasion” skills

• Ability to use standard software applications and hotel systems

• Effective decision-making skills

PHYSICAL DEMANDS

Frequent walking, standing, sitting, hearing, talking, smiling. Lifting, pushing, and pulling of objects weighing up to ten (10) pounds.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Crowne Plaza Melbourne Oceanfront

IMMEDIATE OPENING for General Manager/Business Development Coordinator

This role is perfect for a highly motivated self-starter looking for an opportunity and not a “job!” Kidokinetics is actively looking for a dynamic, optimistic, and high performing individual with expertise managing and growing a business and building a high-quality team. Candidates will possess:

• Strong sales skills
• Field-based business development experience
• Expertise in hiring, training, and managing employees
• Leadership and coaching ability

Kidokinetics is a mobile sports program that introduces children ages 6 months – 12 years to over 20 different sports in a non-competitive

environment. Our mission is to help children develop lasting self-confidence and a lifelong love of physical fitness.

Summary

Your primary responsibility will be prospecting and enrolling schools, daycares, and other key targets in the Kidokinetics enrichment or physical education opportunities, along with building and leading your team. You will be responsible for executing Kidokinetics Core Values through cultivating and maintaining positive relationships to ensure high levels of customer satisfaction, leading to strong renewals, and growth opportunities. This is a team leader role, and you will be responsible for hiring, onboarding, and training new coaches to ensure our services are delivered with the highest standards of excellence.

This position is designed for someone who can work efficiently, independently, is detail oriented, has natural people-skills and excels in business development and sales. We are a part of a nationwide franchise network and are rapidly expanding across the country. We value respect, integrity, and resilience above all and recognize the value of having fun at work while being supported by a phenomenal leadership team. We are looking for someone hungry to be a key player in this exciting opportunity.

This position is full time employment, a minimum of 40 hours per week, with flexible scheduling within reason. Must be willing to work some weekends and evenings.

Duties and Responsibilities

You will oversee the quality and success of Kidokinetics day-to-day operations including marketing initiatives, sales strategy execution, social media, networking events, staffing, customer service, training, coaching, and workplace employee activities, among other duties.

• Prospect at least 20 new schools, daycares or other targets in person each week and conduct a minimum of 40 follow up phone calls each week.
• Control and direct daily operations to ensure the programs are running per Kidokinetics standard operating procedures.
• Engage and maintain positive relationships with directors of youth-serving organizations, school administration, community partners, and parents to build Kidokinetics partnerships and support business expansion.
• Evaluate sites for Kidokinetics classes.
• Plan, schedule, and implement programs in daycares, community centers, schools, and parks.
• Effectively manage the Kidokinetics calendar of events and staff schedules to maximize efficiency.
• Implement and utilize our CRM with your team.
• Train and supervise all staff to provide excellent fitness instruction to students and the highest level of customer service.
• Hire, onboard and train new coaches and direct the professional development of coaches.
• Plan, organize, and deliver age-appropriate range of sports activities by implementing the Kidokinetics curriculum.
• Oversee the Engagement of children in energetic multiple sports basics classes that are imaginative, educational, and safe.
• Ensure program quality control is maintained to the highest standards.
• Facilitate enrollment processes for new clients.
• Strengthen enrollment levels through customer success and engagement efforts.
• Respond to all agency, parent, and community inquiries and complaints in a timely manner, seeking guidance from the leadership team.
• Uphold and follow health and safety regulations.
• Support a motivating workplace culture that values personal growth, gratitude, and having fun.
• Conduct periodic community events, business expos, and demo days for the public.
• Promote and adhere to the workplace values of Kidokinetics

VALUES

• Pass the Ball – Trust your team
• Leadership on Levels – Develop confident leaders
• Attitude of Gratitude – Begin each day here
• Yes, You Can! – Compete with your best
• Play for Life – Never, ever stop playing

Desired Skills:

• Field based business development expertise
• Sales focus
• Excellent writing and analytical skills
• Takes initiative, highly self-motivated, and a positive character
• Presents a professional image and possesses conflict resolution skills
• Demonstrates sound judgment
• Possesses an optimistic, enthusiastic, and outgoing personality
• Organized and detail-oriented in nature
• Able to work autonomously and be independently productive
• Maintains a willingness to learn and improve
• Results driven and can work under pressure
• Capable of accepting and delivering constructive criticism
• Strong interpersonal skills to deal with children, directors, and parents
• Ability to adapt to a changing environment and handle multiple priorities
• CRM and social media marketing experience is a plus

The Best Candidate

Our ideal candidate will have a strong background in team building and growing a business through strong sales and business development skills. You must be competitive in nature, with a strong work ethic and teamwork mindset. You will take ownership for the full sales cycle, from lead to close, and must love the thrill of the hunt. Kidokinetics partners with daycares, schools, parks, rec centers and more to offer classes. We desire someone who is willing to learn and loves working with children. Our team members are passionate about growth, collaboration, and our mission to positively impact the lives of young children in our community by giving every kid the confidence to be active for life. If you have a growth mindset and you thrive under pressure, you are probably a great fit for our team!

What can we do for you?

This opportunity will give you the life skills to succeed for any career. We also provide you a flexible and fun work environment. Our team is incredible, and you will absolutely love our culture, our mission, and this opportunity for a rewarding career.

Physical Demands

• Programs offered indoors and outdoors.
• Requires long periods of standing and activity (running, jumping, sitting, standing, pushing, walking, kneeling, etc)
• Must be able to lift at least 30 lbs.

Experience/Education

• Bachelor’s degree (preferred) or equivalent combination of education and business or military experience.
• Teaching or coaching children (required). Please list ages in resume or cover letter.
• Preferable having a sports-related background (either as an athlete or coach).
• Formal management experience is not necessarily required for the right candidate.
• You do not need experience playing all 20 sports we offer.

Additional requirements:

• Valid driver’s license.
• Must pass a level 2 background check to be considered for employment.
• Must be willing to travel up to 50% of the time.
• MUST have reliable means of transportation – Kidokinetics is a mobile program. Monthly gas stipend provided.
• Some domestic travel is required once or twice annually for training or convention attendance.

Compensation/Benefits

• Set annual starting salary commensurate with your experience in the range of $50,000-$60,000 plus commission structure and profit-sharing bonuses.
• Unlimited PTO Days – Paid Time Off
• Parental leave – 12 weeks unpaid for both fathers/mothers following a birth event or adoption of an infant < 12 months old.
• Health insurance – employer may pay for up to 50% of base plan premium for the individual.

Work Environment/Awesome Perks

• 50% work from home office, 50% travel to meet with directors and teach classes.
• Monthly gas stipend.
• Professional development: 1 Audible credit OR $15 book reimbursement per month.
• Fun and entertaining people to work with, support you, respect you, and help you succeed.

Job Type: Full-time

Base Salary: $55,000.00 – $62,000.00 per year

Benefits:

• Employee assistance program
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

Supplemental Pay:

• Bonus pay

Work Location: On the road

Kidokinetics

Catering Sales Manager

Crowne Plaza Melbourne Oceanfront, 2605 North Hwy A1A, Melbourne

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

JOB SUMMARY

Solicit, book, plan and coordinate weddings, functions & meetings while maximizing the banquet space to meet/exceed sales goals. Utilize prospecting skills and strong business sense to consistently exceed catering revenue goals. Report all Catering activities to the Director of Sales & Marketing. Support all Corporate and hotel initiatives as needed.

SALARY IS BASED ON EXPERIENCE

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

BUSINESS RESULTS

• Solicit, negotiate, and book new and repeat business through efforts (sales calls, telemarketing, mailings, networking, etc…) while maximizing banquet space to meet/exceed revenue goals.
• Present and sell hotels catering and wedding options at trade shows and wedding expos.
• Execute a territorial marketing strategy to capture the maximum amount of revenue and meet/exceed sales goals.
• Plan, upsell and detail the meeting/function with the client including space requirements, times, equipment, menus, themes/decorations, etc. Complete the contracts, prepare the appropriate paperwork,
• coordinate with the appropriate areas in the hotel, and resolve any issues, complaints, and problems to ensure quality product delivery and customer satisfaction.
• Prepare status and period end reports to keep management abreast of activities.
• Maintain up-to-date knowledge of corporate/hotel procedures and products and the competition’s product, strengths and weaknesses to continually improve sales strategies and the achievement of goals.
• Responds to incoming catering opportunities for the hotel.
• Proactively identifies, qualifies, and solicits new catering business to achieve personal and hotel revenue goals.
• Closes the best opportunities for the hotel based on market conditions and hotel needs.
• Understands competitors’ strengths and weaknesses and knows how to sell against them.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Effectively develops relationships within community to strengthen and expand customer base for catering sales opportunities.
• Effectively manages and develops relationships with key internal and external stakeholders.
• Ensures a high level of customer satisfaction.
• Builds and strengthens relationships with existing and new customers to include sales calls (to include outside sales calls), prospecting/solicitation calls, entertainment, bridal shows, etc.
• Effectively use sales resources and administrative/support staff.
• Conducts site inspections.
• Creates proposals as required.
• Creates contracts as required.
• Possesses excellent telephone sales skills.
• Possesses strong overall sales skills.
• Understands contract management and legalities.
• Possesses operational knowledge and/or appreciation of operations challenges.
• Has basic knowledge of food and beverage compositions.
• Is knowledgeable of food trends, food and beverage composition, and menu planning. Exercises creativity in designing catering sales solutions.
• Understands food and beverage forecasting and attrition.
• Understands need time strategy as developed by the Revenue Management Team (i.e. Director of Sales & Marketing and Director of Catering Sales).
• Follows all Free Sell guidelines as specified by the Director of Catering Sales & Director of Sales & Marketing.
• Follows all sales strategy as specified by the Director of Catering Sales & Director of Sales & Marketing.
• Understands and achieves team and individual goals.
• Possesses software knowledge (Microsoft Office, etc.).
• Possesses systems knowledge (Delphi, Delphi Diagrams, or other similar programs).
• Participate in communication and professional organizations to maintain high visibility and promote sales.
• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as required.
• Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervi

GUEST SATISFACTION

• Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth.
• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.
• Makes presence always known to customer during this process, regardless of which hotel they sit at. Greets customer during the event phase and hands-off to the Convention Services department for the
• execution of details. Is available to solve problems and/or suggest alternatives to previous arrangements.
• Displays leadership in guest hospitality and ensures consistent, high-level service throughout all phases of hotel events. Ensures products and services sold to the Event Planners meet or exceed their
• expectations, create loyalty and leads to increased market share.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
• Reviews Guest Service Results with leaders. Participates in the development and implementation of corrective action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Utilizes Delphi or other hotel system to capture and manage customer information daily.

LEADERSHIP

Applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them.

• Demonstrates commitment to Westmont Hospitality operating principles and philosophies.
• Holds self and others accountable for achieving results.
• Addresses conflict in a timely manner.
• Contributes to team results.
• Deals with change effectively.
• Makes decisions, including employees/team and commits to a course of action with available information.

MANAGING WORK EXECUTION

Proactively ensures that others have the accountability, authority, and resources necessary to both manage work execution and drive for results.

• Approaches work with a sense of urgency and purpose.
• Allocates time and resources effectively when faced with competing demands.
• Overcomes obstacles to accomplish challenging objectives.
• Follows through on inquiries, requests, and complaints.

ORGANIZATIONAL LEARNER

Actively pursues learning and self-development to enhance personal, professional, and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area.

• Acts independently to improve and increase skills and knowledge.
• Demonstrates an awareness of personal strengths and areas for professional improvement.
• Shares learning, innovations, and best practices with others.
• Is willing to learn from others.
• Performs all technical/procedural requirements of the job.

KNOWLEDGE, SKILLS & ABILITIES

Experience

• 2 or more years of hotel catering experience or similar industry
• Proven track record of a consistent ability to provide quality service
• Previous leadership experience preferred

Skills and Knowledge

• Strong verbal and written English communication skills
• Knowledge of the Hotel, Westmont and brand policies and procedures
• Knowledge of the catering, food & beverage with banquet knowledge
• Skills needed to manage the people and variables encountered in the development and implementation of major functions
• Computer literate in MS Word, Excel, and PowerPoint
• Computer literate with Delphi preferred or other system used in hotel
• Strong communication skills (verbal, listening, writing)
• Strong problem-solving skills
• Strong customer and associate relations skills
• Strong presentation and platform skills
• Strong organizational skills
• Strong “closing skills”
• Strong ‘persuasion” skills
• Ability to use standard software applications and hotel system
• Effective decision-making skills
• Effective influence skills

PHYSICAL DEMANDS

Frequent walking, standing, sitting, hearing, talking, smiling. Lifting, pushing, and pulling of objects weighing up to ten (10) pounds.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Crowne Plaza Melbourne Oceanfront

Essential Job Functions: 

• Oversees Players Club work schedules, assign duties and responsibilities and oversees quality of performance.
• Thinks strategically and operationally about factors such redeemable credits, guest satisfaction, and marketing products.
• Is the lead expert on maintaining and using casino customer information to achieve maximum customer satisfaction.
• Interviews, hires, and trains employees; plans, assigns, and directs work; completes performance evaluations; creates corrective action; and provides positive feedback; addresses complaints and resolves problems.
• Partners within casino departments to maximize promotion and event communications to ensure successful roll-out and continual implementation.
• Establishes and maintains a consistent image throughout all product lines, promotional materials, and events.
• Assists other departments with information of upcoming events, as needed.
• Acts as MOD as necessary.
• Required to be on-call 24/7.

Education:

• Bachelor’s degree in Marketing (preferred); combination of education and/or four (4) plus years progressive marketing experience will be accepted in lieu of education

Training and Experience:

• Two (2) years management experience required

LENAPE ENTERTAINMENT, LLC

ABOUT ACCEL ENTERTAINMENT

Accel Entertainment is the largest Gaming Terminal Operator in the country. We provide slot machines, redemption terminals, and amusement devices (pool tables, juke boxes, dart boards, etc.) to bars, restaurants, convenience stores, truck stops, and fraternal and veteran establishments across the country. Our focus is providing unmatched customer support, guidance, and compliance expertise so our partner establishments can grow their businesses and generate more revenue.

SUMMARY

The primary responsibilities of this position include, but are not limited to, assisting locations through video gaming applications and overall live video gaming processes, keeping locations updated on gaming industry information, as well as assisting in other areas as needed.

DUTIES AND RESPONSIBILITIES

• Analyze industry data to help establishments increase game play
• Manage daily relations and troubleshoot issues
• Ensure service levels are maintained at an optimal level
• Develop strategic working relationships with existing establishments
• Develop new business in identified region
• Schedule regular visits to establishments for purpose of retention and revenue growth
• Collaborate with marketing team to plan customized on-site marketing materials for establishments
• Proactively address client issues
• Perform special projects and related duties as assigned

QUALIFICATIONS

• Previous account management and/or outside sales experience a plus
• Strong professional presence
• Ability to adapt, organize, and multi-task
• Capability to thrive in a fast-paced environment
• Possess excellent time management
• Ability to interact with local bar, restaurant, and truck stop owners, as well as commanders of non-profit organizations
• Valid driver’s license; clean driving record
• Minimum of 21 years of age
• Ability to obtain and/or maintain a Terminal Handler’s License from the Illinois Gaming Board

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequently required to stand, sit, walk, talk, and hear
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually required to utilize hand and finger dexterity, including calculating figures and use of a keyboard
• Occasionally required to lift/push weights up to 50 pounds
• Extensive travel within your assigned region
• Specific vision abilities required for this job include close, distance, and peripheral vision, depth perception, and ability to adjust or focus
• Noise level in the work environment is usually moderate to loud

The above is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Accel Entertainment

ABOUT ACCEL ENTERTAINMENT

Accel Entertainment is the largest Gaming Terminal Operator in the country. We provide slot machines, redemption terminals, and amusement devices (pool tables, juke boxes, dart boards, etc.) to bars, restaurants, convenience stores, truck stops, and fraternal and veteran establishments across the country. Our focus is providing unmatched customer support, guidance, and compliance expertise so our partner establishments can grow their businesses and generate more revenue.

SUMMARY

The primary responsibilities of this position include, but are not limited to, assisting locations through video gaming applications and overall live video gaming processes, keeping locations updated on gaming industry information, as well as assisting in other areas as needed.

DUTIES AND RESPONSIBILITIES

• Analyze industry data to help establishments increase game play
• Manage daily relations and troubleshoot issues
• Ensure service levels are maintained at an optimal level
• Develop strategic working relationships with existing establishments
• Develop new business in identified region
• Schedule regular visits to establishments for purpose of retention and revenue growth
• Collaborate with marketing team to plan customized on-site marketing materials for establishments
• Proactively address client issues
• Perform special projects and related duties as assigned

QUALIFICATIONS

• Previous account management and/or outside sales experience a plus
• Strong professional presence
• Ability to adapt, organize, and multi-task
• Capability to thrive in a fast-paced environment
• Possess excellent time management
• Ability to interact with local bar, restaurant, and truck stop owners, as well as commanders of non-profit organizations
• Valid driver’s license; clean driving record
• Minimum of 21 years of age
• Ability to obtain and/or maintain a Terminal Handler’s License from the Illinois Gaming Board

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequently required to stand, sit, walk, talk, and hear
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually required to utilize hand and finger dexterity, including calculating figures and use of a keyboard
• Occasionally required to lift/push weights up to 50 pounds
• Extensive travel within your assigned region
• Specific vision abilities required for this job include close, distance, and peripheral vision, depth perception, and ability to adjust or focus
• Noise level in the work environment is usually moderate to loud

The above is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Accel Entertainment

The Position:

Assistant Managers are the faces of our company. The AM provides the necessary leadership and structure for day-to-day operational functions as well as ensuring the park is delivering awesome, memorable guests experiences. This position is primarily responsible for providing customer facing solutions for customers as needed as well as providing guidance, training, oversight and assistance to hourly floor employees and ensuring the park is abiding by all company policies and procedures.

Duties & Responsibilities:

General Administration

● Understand completely all policies, procedures, standards, specifications, guidelines and training programs.

● Manage merchandise including clothing, shoes, socks, pens or related material.

● Inventory management and ordering.

● Store opening duties.

● Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.

● Provide advice and suggestions to the Manager as needed.

● Promotes good business principles by never discussing company business in public areas or with customers.

● Maintains a friendly, courteous and cheerful demeanor at all times.

Marketing, Programs and Events

● Execute Corporate promotional kits & train team to be knowledgeable on the offering.

● Manage special events (lock ins, corporate events, bachelor parties, youth groups).

● Oversee event staffing plans

● Working hand in hand with office staff to set up appearances, giveaways, and community outreach.

Financial

● Performs and/or oversees regular inventory procedures, including ordering, taking physical inventories, controlling waste, etc.

● Implements strategies for improving cost controls.

● Assign tills to cashiers.

● Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with facility policies and procedures.

● Compile and balance cash receipts at the end of the day/shift.

● Manage labor based on daily business changes while ensuring that all positions are staffed when and as needed and labor cost objectives are met.

Operational

● Monitors the workplace safety program.

● Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.

● Ensure that all guests are receiving the proper activity service according to company standards.

● Ensure that all food and products are consistently prepared and served according to the facility’s recipes, portioning, cooking and serving standards.

● Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.

● Oversee the health and safety of customers and staff

● Fill in where needed to ensure guest service standards and efficient operations.

● Supervise and participate in park activities, kitchen and restaurant area cleaning.

● Ensure that all equipment is kept clean & t in excellent working condition through personal inspection and by following the facility’s preventative maintenance programs.

● Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the facility’s receiving policies and procedures.

● Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the facility, employees and guests.

● Resolve customer complaints.

Technology

● Master the point-of-sale, online booking and event scheduling software.

● Develop a proficiency in Microsoft Office programs (Excel, Word and Powerpoint).

Staff Management

● Assist General Manager in making employment and termination decisions.

● Develop and foster a work environment where all employees are free from harassment of any kind.

● Be knowledgeable of facility policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.

● Identify and train leaders for each area of the park.

● Train and develop supervisors.

● Report employee misconduct to the General Manager.

Perform any other duties as assigned, requested or deemed necessary by the General Manager.

Qualifications:

● Be at least 21 years of age.

● 3 years management experience

● Cash management experience.

● Event management experience.

● Possess great communication skills

● Have knowledge of service and food and beverage, generally involving at least three years of facility operations and/or assistant management positions.

● Possess excellent basic math skills and basic computer skills (Quickbooks & Google Suite) and a POS system.

● Be able to work in a standing position for long periods of time (up to 8 hours).

● Be able to reach, bend, stoop and frequently lift up to 50 pounds.

● Must have the stamina to work 50 to 60 hours per week

Job Type: Full-time

Salary: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 4 years

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend

Ability to commute/relocate:

• Capitol Heights, MD 20743: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Management: 3 years (Required)
• Food service management: 3 years (Required)

License/Certification:

• ServSafe (Preferred)

Work Location: In person

Launch Entertainment