Chicago Casting Calls & Acting Auditions

Senior Customer Success Manager – Publishers – AdTech – NYC Hybrid

The Role:

• This role came about through expansion.
• It’s an individual contributor role in which you’ll be the face of the company to publishers.
• You’ll be responsible for managing the relationships with customers.
• Support with onboarding and software integration processes for large media publishers by coordinating internal and external resources.
• Support the team in monitoring and analysing performance metrics in order to grow revenues and identify upsell and expansion opportunities.
• Communicate business intelligence from partners to the product management team in regards to new product development features.
• Be a product expert!
• This is a hybrid role, and you are required in the office two days per week. Most people go in on Tuesdays and Thursdays.

The Company:

• Global company with offices across North America and EMEA
• They made several acquisitions in the last 18 months – each brought different capabilities related to AdTech/ Media
• Unicorn company – valuation close to $2 Billion
• Total funding is nearly $400M to date across several big rounds
• Backed by well-known and reputable investors
• Big, open and bright office in Soho with lots of plants. They do Thursday afternoon Happy Hours and have stocked beer and wine fridges as well as other social events for all employees.
• Catered lunches on office days.

The Ideal Candidate:

• 3-6 years’ experience in customer service/ customer success roles
• Experience in the Media or AdTech space or agency sales in a Media company
• Experience working with Publishers

What You’ll Get:

• $115,000 – $125,000 base, $40,000 uncapped commission on top
• Share Options, medical, dental, vision, 401k match, Life and Accident Insurance, unlimited PTO

Job code: 47464

Finlay James

Shook, Hardy & Bacon has long been recognized as one of the premier litigation firms in the country. For more than a century, the firm has defended companies in their most substantial national and international products liability, mass tort and complex litigation matters.

The firm has leveraged its complex products liability litigation expertise to expand into several other practice areas and advance its mission of “being the best in the world at providing creative and practical solutions at unsurpassed value.” As a result, the firm has built nationally recognized practices in areas such as intellectual property, environmental and toxic tort, employment litigation, commercial litigation, government enforcement and compliance, and public policy.

This position is located in Kansas City, MO.

Overview:

As our Billing & Collections Coordinator, you will work with client/Billing Attorney on preparing and reviewing invoices.

What you will do everyday:

• Based on client and Billing Attorney requirements, performs override calculations and changes.
• Assists with identification and reconciliation of payments received.
• Pro-actively monitors aging of client’s unbilled fees and costs and A/R for assigned Billing Attorneys.
• Works with Billing Attorneys to address aged unbilled fees and costs.
• Coordinates billing and collection efforts with Billing Attorneys on behalf of the Accounting department.
• Supports preparation of and reporting against client budgets.
• Uses various department software programs (Elite) to maintain and/or prepare information for others.
• Prepares various reports through billing system and is able to make modifications as requested.
• Confers with clients regarding billing deadlines, billing /rate inquiries and concerns with billing statements.
• Gathers monthly, quarterly and annual billing and rate information, prepares reports and statistical data when necessary.
• Prepares and ensures billing/payment information is accurate for all write-offs.
• Masters client billing guidelines and examines work for accuracy and conformity to client guidelines and firm policies and procedures.
• As requested, may provide basic financial data and analysis; may prepare complex charts, graphs or reports.
• Is assigned special projects and ad hoc projects and requests from Billing Attorneys and/or supervisor.

Some Requirement Highlights:

• Three years work experience within the accounting function of a service sector organization
• Bachelor’s degree (B. A.) or equivalent from four-year college or university in accounting, finance, information technology or other quantitative field of study.
• Advanced skills in Excel spreadsheet.

Shook offers career stability and a hybrid work environment. Interested? Apply today!

Shook, Hardy & Bacon L.L.P.

Great home furnishings—and great careers—start at American Freight. Founded in 1994, today we have more than 370 direct-to-consumer, warehouse-style stores. As one of the fastest-growing US retailers specializing in furniture, mattresses, and appliances, now is the perfect time to join our team of more than 3,500 employees. We foster an inclusive culture and work hard to retain top talent. Our focus on promoting from within has led to hundreds of internal advancements into management and leadership positions. In the past three years we’ve opened nearly 200 American Freight stores, with more to come in the days ahead. Our story is still unfolding, come grow with us!

The Director of Customer Experience & Call Center Operations is responsible for the overall strategy and execution of all call center support services and the broader omni-channel customer service experience. He/she will partner and collaborate with all levels of the organization to develop and improve the customer experience.

The Director of Customer Experience & Call Center Operations will manage all aspects of call center operations. This includes managing the external customer experience through phone calls, email, online contact support, and store-generated help tickets. The Director will be responsible for achieving and maintaining established performance benchmarks to ensure a consistent and positive customer experience.

The Director of Customer Experience & Call Center Operations leads a growing onshore call center team of 1-3 managers, 2 hourly leads, 8-12 customer call agents, and a store support team of 4-6 agents. This role will be responsible for all call center operations and customer experience processes, including escalated customer issues resolution, corporate and field customer service process, help ticket support, online support, transaction re-entry, chargeback disputes and reporting, national delivery refunds and support, and the national Customer First program.

• Develops and implements strategies for current and future contact center services and growth
• Manages the P&L for lines of responsibility including bank card expense, contact center vendor expense, departmental payroll, and travel
• Identifies and sources technological solutions for contact center management needs (telecommunications systems, call stat reader boards, ticketing systems, CRM, etc.)
• Will oversee one or more team managers for inbound/outbound and internal/external contact center service offerings
• Coordinates complex service model incorporating multiple internal/external customer touch points (phone, email, ticketing system, chat, message boards, social media, etc.)
• Orchestrates the development and maintenance processes for Knowledge Management to enable end users to complete more through self-service and reduce support times
• Define staffing requirements, scheduling standards and processes to support a growing store base
• Own the help desk process and partner with IT and vendor providers to streamline and optimize support processes
• Build a performance culture strongly centered around key metrics and customer service ratings
• Champion recognition programs to honor both team and individual performance
• Lead, coach and mentor team managers/leads to effectively manage call center agent performance
• Present updates to executive team members covering call center metrics, staffing, key projects, and strategic planning
• Negotiate contacts with vendors for support services as necessary
• Ensure timely on-going training is developed for both internal/external teams for changing processes and business initiatives
• Ensure all call center processes are properly documented and updated when changed
• Participate in company initiatives on collaborative, cross-functional teams as required
• Handles escalated customer complaints and provides updates to executive team members
• Other projects as required

American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.

American Freight Furniture, Mattress, Appliance

Customer Sales Support – Sales Support Specialist (Experienced)

About DAF Products:

DAF Products, Inc. has manufactured, produced, and supplied industrial fabrics and technical textiles to manufacturers and distributors for over 30 years. While we stock a diverse product line in locations across the USA, DAF specializes in custom solutions. That can mean custom stocking, custom manufacturing, and even custom products. DAF’s custom solutions allow our customers to get the product they need, at competitive prices, all without sacrificing quality. (Our fabrics are not currently used in the fashion industry)

DAF Products is a family-owned corporation with 20 employees based in Wyckoff, New Jersey.

Responsibilities

• Work In Office – No remote option at this time.
• Communicate with customers via phone and email
• Data entry in various platforms
• Assist sales representatives and management in developing new accounts, qualifying accounts, preparing pricing, and delivery quotations, and sending literature and samples
• Provide effective communication with sales reps, management, and customers
• Implement timely invoicing of all orders, calculating and posting all sales rep commissions
• Obtain and coordinate freight rates and arrangements
• Coordinate assigned slitting orders, required labeling, bills of lading and packing memos for shipments
• Handle customer complaints, returned good, and credit memos
• Contact customers to obtain new orders
• Help Identify potential customers
• Monitor Inventory Regularly

Qualifications

• College degree or at least 1 – 3 years’ of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Compensation

• Starting Salary to be negotiated based on experience ($45,000-$52,000)
• Employer Paid Health Insurance after 90-day waiting period (100% health insurance premiums plus deductible paid by employer)
• 401K after 1 year (entry dates Jan 1 and July 1)
• 90-day probationary period
•  Two-week vacation after 1 year of employment
• 5 sick/personal days after 1 year of employment
• 1 sick/personal day for each quarter worked until 1 year of employment reached
•  Vacation and personal time negotiable for 1st year of employment

Why Should You Choose DAF

We believe that employees and family always come first. Come join our family!

DAF Products

Summary

• Spigen’s Customer Support Coordinator will support the company’s customer service activities by overseeing and assisting customer support agents, resolving customer questions or complaints, and working with Customer Support Team Manager to help develop training plans and support procedures to enhance productivity and performance.

Job Duties

• Answering supervisor forwarded customer tickets for Assigned Support Channel
• Manage Customer Service Metrics (Message SLA, Negative Feedback)
• Establish and update customer support standards
• Daily/Weekly/Monthly report of support performance data
• Provide Direct Customer Support & Back up support for daily support tickets
• Other duties as assigned

Skills

• Communication Skills
• Problem-solving Skills
• Conflict Resolution Skills
• Documentation Skills
• Attention to detail
• Ability to prioritize tasks in a fast paced environment

Requirements

• Strong written and oral communication skills
• Maintain a positive attitude while performing repetitive tasks
• Be able to type and enter data accurately
• Some customer support experience
• Experience with Help Desk Ticketing Systems / Help Desk Software (Preferred)
• Experience with Google Suites, MS Excel, PowerPoint (Preferred)
• Bachelor’s degree in related field or equivalent work experience
• U.S. work authorization required
• New employees to Spigen Inc, will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov

Work Hours

• 8 AM – 5 PM
• Monday – Friday

Benefits

• Insurance: Medical, Dental, Vision, and Life
• 401(k) plan up to 6% (eligible after 1 year of employment)
• Paid Time Off up to 10 days
• Paid Sick Leave: 10 days
• Lunch provided
• Employee discount
• Able to work from home
• Sponsorship: Green card & H1B
• Etc.

Spigen Inc

A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager.

Primary Responsibility:

The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.

Direct Reports as assigned:

Customer Experience Lead(s) and / or Associates

All Store Leadership Team responsibilities include:

• Leading and demonstrating company values within the store.
• Delivering exceptional customer experiences in the role of the Customer Sales lead through coaching, zoning, team selling and personally selling.
• Conducting associate observations
• Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
• Linking results to behaviors and actions to drive top-line sales.
• Managing labor hours within the store to drive top line sales and profit.
• Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
• Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
• Demonstrating and leading company policy and procedures.
• Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, staffing & onboarding, and shipment processing.

Qualifications:

• Passion for Victoria’s Secret Brand.
• Ability to improve customer satisfaction and drive customer loyalty.
• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
• A sense of self-awareness with an interest in seeking feedback to improve and develop.
• Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
• Ability to monitor/track progress and incorporate feedback into decision-making.
• Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution.
• Experience with influencing cross-functional partners in informal and formal settings to get things done.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to stand for long periods and frequently bend, kneel, and lift.
• Ability to use technology (headsets, mobile devices, computers).
• 3+ years of retail leadership experience preferred

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws.

We only hire individuals authorized for employment in the United States.

Victoria’s Secret & Co.

• Initiate, participate and prepare for client meetings with assigned Relationship Manager(s) and Portfolio Manager(s). Engage in meeting follow-up.
• Document client requests and completion of activities in customer relationship management and portfolio accounting systems.
• Engage in ongoing, proactive communications with client and other professionals unique to the relationship.
• Maintain a high level of understanding of current investment topics, tax law updates, qualified plan contribution limits and general economic developments.
• Meet with assigned Relationship Manager(s) on an ongoing basis to review status of outstanding tasks and calendar of upcoming events. Spearhead the effort to increase formal client contacts throughout the year.
• Leverage internal and external resources in conjunction with the assigned Relationship Manager(s) to achieve client objectives.

Qualifications:

• Bachelor’s Degree (advanced degree preferred)
• Minimum of 3 years of relevant professional experience
• Transferable experience in Banking, Law, Insurance, Sales, Marketing, Consulting or Finance is preferred
• Must have Series 65 or Series 7 license/certification. In addition, progress towards Certified Financial Planner ® designation is desirable.

David Vaughan Investments, LLC

Regional West Health Services is an independent, integrated health care delivery system based in Scottsbluff, Nebraska that is seeking a Director of Perioperative Services.

Our mission is a commitment to advancing the health and wellness of the individuals and communities we are honored to serve.

To serve this mission, you will be delivering quality nursing care while utilizing critical thinking skills according to nursing best practice standards. You will serve as a clinical resource to assist with education and development of new staff and use your critical thinking to make decisions related to clinical issues in the department.

As an RWHS Director of Perioperative Services, you will:

• Use critical thinking in the application of knowledge and clinical skills to facilitate staff development to achieve appropriate patient outcomes.
• Utilize unit-staffing model as a guideline and adjusts staffing levels based on acuity, census and staff experience. Responsible for final approval of all employee schedules.
• Assists with personnel management including hiring decisions, employee coaching, and corrective actions.

You may be a good fit if you have:

• Graduated from an accredited school of nursing, Bachelor of Science Degree in Nursing (BSN) required, Master’s Degree preferred
• Compact or State of Nebraska Registered Nurse License; must have NE license within 90 days of hire.

RWHS offers relocation.

We look forward to speaking with you.

Regional West Health Services

The Community Services Director is responsible for Elder Services’ Area Agency on Aging (AAA) programs. This role interprets Agency policy, objectives and information for their staff and works closely and collaboratively with other Directors, managers and supervisors in achieving the Agency’s goals and objectives. This role has direct and indirect supervisory responsibility over community service positions, for the Ombudsman Program Manager, Nutrition Services Manager, Home and Community Based Services Supervisor and Planning and Development Supervisor. This role requires the leadership, evaluation and development of employees.

This role will be rewarding, to the “Right Professional” who cares deeply for promoting Senior Independence while representing a respected agency in Berkshire County.

Please send resume and cover letter to:

Inga Hotaling, [email protected]

1-413-789-6400

Employers Association of the NorthEast

***Must be within reasonable commuting distance of Los Angeles, CA (90025) for consideration***

Fortify Capital is a team of experienced professionals in the field of wealth management advisory services. As a mature and dynamic firm, the team is dedicated to providing high-end investment and financial planning services to our clients. Fortify Capital is looking for a Client Services Coordinator who is energetic, detail-minded and business oriented. The ideal candidate will thrive in a collaborative setting. The team values self-motivation and exceptional problem solving and analytical skills.

The Fortify Capital team is comprised of individual who are passionate about helping their clients achieve their financial goals and are committed to providing the highest level of service and expertise to ensure our clients success.

Role:

The primary role of the Client Service Coordinator is to provide operational and service support to members and clients of Fortify Capital.

Responsibilities

• Successfully manage and maintain the CRM database system, ensuring that client information is accurate, up-to-date, and easily accessible by the team.
• Manage and maintain the team calendar and scheduling, ensuring that all team members are aware of the upcoming events, meetings, and deadlines.
• Effectively coordinate joint work between team members and outside partners, ensuring that all parties are aligned and working collaboratively towards shared goals
• Manage and maintain the systematic advisory review scheduling and spreadsheet, ensuring that all client reviews are scheduled and completed in a timely manner, and that data is accurately recorded
• Provide exceptional client service by responding to requests and inquiries in a timely manner and supporting team members as needed
• Assist with insurance-based paperwork and service requests, ensuring that all necessary documentation is completed accurately and efficiently
• Assist with email and social media marketing, contributing to the overall growth and success of the firm
• Perform any additional tasks and responsibilities deemed appropriate by advisors and directors, demonstrating a willingness to adapt and contribute to the team’s overall success

Required Qualifications:

• Bachelor’s degree required
• 8+ years of office experience. Financial industry preferred but not required.
• Ability to manage multiple diverse projects and assignments in a timely and quality manner
• Strong attention to detail with the ability to work with a high degree of accuracy
• Ability to be flexible, adaptable, and embrace change in a fast-paced environment
• Excellent oral and written communication skills
• Demonstrated ability to maintain effective working relationship with clients and colleagues

Benefits:

At Fortify Capital, we understand that our team members are the foundation of our success, and we strive to provide a comprehensive benefits package that reflects our commitment to you. We believe that by investing in our team, we are investing in the success of our firm, and we are committed to providing our team members with the resources and support they need to thrive.

• A competitive base salary commensurate to experience
• 100% medical, dental, and disability insurance provided by employer
• Profit-sharing plan
• Employer-sponsored licensing, professional development, and education opportunities
• Paid vacation, sick, and holiday pay

Northwestern Mutual