US SALES AND CUSTOMER SERVICE DIRECTOR

WHO WE ARE

EP Climbing (Entre Prises USA Inc.) designs, manufactures, and constructs some of the most innovative and technically complex climbing structures in the world. Immersed in the world of climbing our work ranges from kid-centric playground features to large commercial climbing gyms to the Olympic competition walls. EP functions as a multi-disciplinary team combining the creative and technical, turning our client’s climbing dreams into reality.

Based in Bend, OR we pride ourselves on being a great place to work where people have opportunities to grow and contribute to our company culture of collaboration, respect, and social responsibility. Our backyard acts as our inspiration as we explore the plentiful crags, mountains, trails, and streams.

POSITION SUMMARY

Manager with direct responsibility for project and product sales. Operating as a member of the EP Climbing senior management team with a proven ability to lead a sales team and conduct both remote and in person face to face sales. This position will report to and work closely with US region President.

US Sales and Customer Service Director responsibilities include developing key sales growth strategies, tactics, and action plans. Successful execution of these strategies is required to achieve financial targets. Duties include achieving annual sales targets, business development, relationship building and predicting market trends.

ESSTENTIAL DUTIES AND RESPONSIBLITIES

• Lead a team of seven to ten salespeople, designers and customer service employees covering the USA and parts of greater North America.
• Own and hit/exceed annual sales targets and profit goals.
• Develop and execute a sales plan that achieves sales targets and expands the customer base.
• Accurately forecast future sales, developing, and adjusting strategies that adapt to the market.
• Take personal ownership by visiting and having strong relationships with key accounts.
• Establish, maintain sales and customer support, standards, and procedures.
• Collaborate with the Marketing Director to establish and grow the EP Climbing brand and sales potential. Track market trends and new developments.
• Manage the communication of EP’s value proposition through quality design, proposals, and presentations.
• Manage sales pricing in collaboration with the senior management team.
• Report both current and future actions, financial results, and activity to the President.
• Work within a yearly budget to plan and deliver sales goals.
• Liaise with sales managers in sister companies to share knowledge across the global EP Climbing group.
• Collaborate with Project department to ensure smooth transition and delivery of projects.
• Serve as a business representative at major industry events, conferences, and trade shows.

REQUIREMENTS

• Experience either managing a team of sales personnel OR 5 plus years as a successful salesperson with growing responsibility and results.
• Experience in the climbing industry or design-build construction a plus.
• Full time position willing to work a minimum of half time in our Bend, OR office.
• Travel as required for sales work.
• Excellent computer, organizational and documentation skills.
• Experience using Microsoft Office and Microsoft Dynamics or other ERP system.
• Excellent communication (verbal and written) and interpersonal skills.
• Effective problem-solving skills.
• Proven time management with the ability to manage multiple priorities.

SALARY & BENEFITS

• Salary staring at $70,000 + commissions, DOE.
• Benefits available include health and dental insurance, disability insurance, PTO, 401K with matching, membership at local climbing gym, professional equipment discounts.

EP Climbing USA