Company Overview: Raven’s Den Outdoor Adventure Park is an exciting new destination located in the heart of the Smokies in Pigeon Forge, Tennessee. We offer a thrilling combination of outdoor activities, including electric mountain biking, zip lining, UTV tours, and Via ferrata, providing visitors with an unforgettable adventure experience amidst the natural beauty of the Great Smoky Mountains.
Position Overview: We are seeking a dynamic and experienced General Manager to lead our team and ensure the seamless operation of Raven’s Den Outdoor Adventure Park. The General Manager will be responsible for overseeing all aspects of the park’s operations, including staff management, customer service, safety protocols, marketing initiatives, and financial performance. The ideal candidate will have a passion for outdoor adventure activities and a proven track record in managing successful adventure park operations. Because the Park will be completed in phases, the General Manager will have the opportunity to experience the Park from inception to completion and will provide valuable input and feedback as construction progresses.
Key Responsibilities:
- Operational Leadership: Provide strategic direction and leadership to all departments, ensuring efficient and smooth park operations.
- Staff Management: Recruit, train, and supervise a team of dedicated and passionate staff members. Foster a positive and inclusive work environment.
- Customer Experience: Maintain high standards of customer service, ensuring visitors have a safe, enjoyable, and memorable experience at Raven’s Den.
- Safety Compliance: Implement and uphold rigorous safety protocols for all activities, ensuring compliance with industry standards and regulations.
- Maintenance management: maintain park grounds, trails, and facilities to ensure the park looks brand new every day it opens.
- Financial Management: Develop and manage budgets, monitor financial performance, and implement cost-effective measures to optimize profitability.
- Marketing and Promotion: Collaborate with the marketing team to create and execute effective promotional strategies to attract visitors and increase park revenue.
- Vendor Relations: Establish and maintain relationships with vendors, ensuring the timely and cost-effective procurement of supplies and equipment.
- Community Engagement: Act as a representative of Raven’s Den in the local community, fostering positive relationships and promoting the park’s initiatives.
Qualifications:
- Bachelor’s degree in Business Administration, Hospitality Management, or related field (preferred)
- Proven experience in managing outdoor adventure parks, recreational facilities, family entertainment centers or similar establishments (minimum of 5 years’ experience required)
- Strong leadership skills with the ability to motivate and inspire a diverse team
- Excellent organizational and multitasking abilities
- Exceptional communication and interpersonal skills
- Knowledge of outdoor adventure activities, safety regulations, and industry best practices
- Proficiency in Microsoft Office Suite and other relevant software applications
Benefits:
- Competitive salary and performance-based incentives
- Health, dental, and vision insurance options
- Retirement savings plan (401k)
- Paid time off
- Complimentary access to Raven’s Den activities for employees and their families
Raven’s Den Outdoor Adventure Park is an equal opportunity employer and welcomes candidates from all backgrounds to apply. Thank you for your interest!
Anakeesta
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