Membership Experience Coordinator

Why you want to work here:

We are a community of the world’s leading pipeline companies, and the vendors, service providers, equipment manufacturers, and other organizations supporting the industry.

Job Overview:

This role reports to the Executive Director of Engagement and is responsible for executing strategic and operational tasks in support of membership recruitment, retention, and member experience.

Responsibilities:

Essential Job Function

• Create and manage tracking and retrieval systems to support efficient accessibility of association and foundation documents, records, and reports.
• Manage daily administrative activities including database and website updates, internal and external correspondence including member inquiries, accessibility issues, and onboarding tasks.
• Elevate member concerns to Executive Director, Engagement, and participate in determination and execution of resolutions.
• Collaborate with cross-departmental teams to provide support with membership, accounting communications, marketing, knowledge transfer and executive initiatives.
• Serve as staff membership lead for committees, as assigned.
• Coordinate committee meetings and conference calls, including content identification, agenda, materials, record and transcribing minutes and action items.
• Prepare and present monthly reports and dashboards to committees, leadership, and staff.
• Support Executive Assistant with member award and recognition programs.
• Represent and promote PRCI membership including, but not limited to, representation at conferences (estimated two per year).
• Review and develop membership policies and procedures, and recommend efficiencies and improvements where needed.

Meeting Support and Responsibilities

• Work collaboratively with Meeting Planner on organizational programs including annual conferences, technical committee meetings, workshops, and virtual meetings, as requested.
• Assist with all aspects of meeting logistics including communication, registration, invoicing.
• Procurement of meeting materials and shipment.
• Provide on-site event support, as needed.

Qualifications:

• At least two years of experience in a professional administrative support role. Preference given to candidates with membership support experience in an association environment.
• High level of customer service acumen.
• Demonstrated strong written and verbal communication skills (writing samples required).
• Ability to communicate effectively and work collaboratively and efficiently in both virtual and live environments with globally dispersed staff, members, and operators who are native English and non-native English speakers.
• Must have demonstrated proficiency (tested) with Microsoft products including Outlook, Teams, Excel, and PowerPoint, Polls, FORMS, and Adobe Acrobat. Survey creation and management (ex., Survey Monkey) experience is a plus.
• Basic graphic design skills and digital marketing experience with database and website management (working knowledge of HTML and CSS) are a plus.
• Must have strong time management and organizational skills including the ability to effectively handle numerous tasks, matters, issues, and assignments.
• Strong self-motivation and self-direction to set and achieve deadlines; must be able to successfully work without close supervision in a remote setting and in a small staff environment.
• Ability to anticipate, create and implement operational policies and practices, adapt to changing priorities and ask for guidance when needed.
• Ability to produce professional project outcomes with minimal number of errors, including spelling, punctuation, and grammatical errors.
• Ability to occasionally work outside standard hours as needed, including evenings and weekends.
• Must be able to travel domestically (6 times per year) and internationally (up to 1 time per year).

ROCS Grad Staffing