Log InGet Started for Free
HomeSr. Customer Success Manager

Sr. Customer Success Manager

Title: Sr. Customer Success Manager
Duration: 12 Months (Possible Extensions)
Location: New York, NY / Remote

Duties:
** Local candidates are preferred. Open to remote candidates**
Customer Success Managers (CSM) lead the post-sales experience at CLIENT’s. In this role, you will work with our customers to build strong partnerships, drive adoption of our products/solutions, and ultimately ensure they realize value from their investment. In addition, you can expect to work closely with a cross-functional CLIENT’s ecosystem including Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness and reveal new growth opportunities. Successful CSMs are technology-savvy individuals who have experience with CLIENT’s solutions such as CLIENT’s Creative Cloud and CLIENT’s Document Cloud with a clear understanding of the value of those solutions in driving business strategies and workflows. Our team is fueled with a real passion for innovation, growth, and a relentless dedication to making our customers successful.
The CSM position includes all of the following aspects:
Accountable for Customer’s overall success with CLIENT’s, including renewal readiness, adoption of CLIENT’s solutions, customer health, and satisfaction
Act as a trusted Customer point of contact throughout the Customer’s lifecycle, define measurable success plan with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels
Effectively network within accounts to achieve successful execution of the customer’s strategy and roadmap
Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals
Drive adoption of CLIENT’s Digital Media products – using data to provide insights and progress from baseline through the maturity curve
Foster innovation and thought leadership by sharing resources and new ways your customers can use CLIENT’s solutions to accelerate and advance their creative process
Identify Customer risk, and work with extended CLIENT’s team to create and execute on “get well” plans
Be the voice of the customer internally at CLIENT’s – sharing strategic use-cases, process improvements and asks back into the internal ecosystem
Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customer’s success

Skills:
Passion for driving customer success and measurable outcomes
Proven effectiveness managing an account portfolio of large, complex, and strategic accounts at a senior level
Exceptional organizational, presentation, and communication skills, both verbal and written
Ability to prioritize, multi-task, and perform effectively under pressure
Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster joint partnerships
Existing knowledge of software in digital marketing and/or digital media space
Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners
Tried effectiveness at leading and facilitating executive meetings and workshops
Validated experience with account planning & customer success plans
Effective at leading executive C-level discussions and presentations

Education:
Bachelor’s Degree and/or relevant work experience
5-10 years of related experience in technology (Customer Success, Consulting, Business Development, Sales Engineering, client-side experience, etc.)
Strong experience with CLIENT’s Digital Media Solutions (Creative Cloud & Document Cloud)
Advanced knowledge of one or more key digital media workflows: graphic design, photography, illustration; UI/UX; video production; content and asset management; 3D, AR/VR; WIP creative collaboration
TalentBurst, an Inc 5000 company

Related jobs:

Job Description
A high-energy brand activation is seeking Brand Ambassadors and Production Assistants to support a large-scale Super Bowl Watch Party event. This opportunity is ideal for reliable, professional individuals with strong communication skills and event experience. Team members will help represent a major spirits brand while ensuring a smooth and engaging guest experience throughout the event.

Job Responsibilities

Brand Ambassadors

  • Welcome and check in guests at the event entrance

  • Serve as the face of the brand throughout the activation

  • Answer guest questions and provide event information

  • Distribute promotional materials and branded items

  • Encourage guest participation in brand activities

  • Maintain a clean, organized event space

  • Support social media engagement by encouraging guests to share content

  • Follow all brand guidelines, dress code standards, and safety protocols

Production Assistants

  • Assist with event load-in, setup, and breakdown

  • Support the production team throughout the event day

  • Reset and organize event spaces as needed

  • Transport and lift equipment and supplies

  • Remain flexible with duties and schedule adjustments based on event needs

  • Represent the brand professionally at all times

Requirements

  • Prior event, brand ambassador, or production experience preferred

  • Strong communication and interpersonal skills

  • Professional appearance and positive attitude

  • Ability to work in a fast-paced, live event environment

  • Production Assistants must be able to lift 50 lbs or more

  • Production Assistants must have a valid driver’s license

  • Must be reliable, punctual, and detail-oriented

Compensation Details

  • Paid opportunity

  • $30 per hour

  • Branded crew t-shirt provided

  • Talent must wear their own dark jeans (no rips or embellishments) and clean white or black sneakers

Job Description
A short dark thriller film is seeking motivated crew members to join an upcoming production. This project is ideal for emerging film professionals who are eager to gain hands-on set experience, earn screen credit, and continue growing within the film industry. The production values collaboration, learning, and practical on-set experience in a supportive environment.

Job Responsibilities

  • Support camera, lighting, and grip departments during production

  • Assist with camera operation, focus pulling, lighting setup, and rigging as assigned

  • Follow direction from department leads and collaborate with the crew

  • Maintain a professional, reliable presence on set

Requirements

  • Open to entry-level or less-experienced crew members

  • Willingness to learn and develop technical skills on set

  • Strong work ethic and positive attitude

  • Ability to work collaboratively in a fast-paced production environment

  • Interest in pursuing long-term growth in the film industry

Compensation

  • Copy and screen credit

  • Meals provided during shoot days

  • Valuable on-set experience on a narrative film project

B-Roll Camera Operators and Editors Hiring Call

Job Description
A digital entertainment network is now hiring experienced B-roll camera operators and video editors for ongoing and upcoming productions. This paid opportunity is ideal for reliable professionals with strong technical skills, creative instincts, and a solid work ethic. The team is seeking camera operators for on-set shoots and editors for post-production, with flexibility for remote editing roles.

Job Responsibilities

  • Capture high-quality B-roll footage for digital and reality-style productions

  • Operate professional camera equipment efficiently on set

  • Edit video content with clean pacing, storytelling, and visual polish

  • Collaborate with producers and creative leads to meet project needs

  • Deliver finished content on schedule and to spec

Requirements

  • At least 1 year of professional experience as a camera operator or video editor

  • Strong technical knowledge of filming or editing workflows

  • Reliable, professional, and detail-oriented

  • Ability to work independently and meet deadlines

  • Editing roles may be remote; camera operators must be available for on-site shoots

Compensation

  • Paid professional positions

  • Ongoing work opportunities based on performance and project needs

  • Opportunity to work with a growing entertainment network

Craft Services & Catering Crew

Job Description
A short film production is hiring Craft Services and Catering crew to support cast and crew during filming. This role is essential to keeping the set energized, organized, and running smoothly.

Job Responsibilities

  • Set up and maintain craft services area

  • Prepare and organize snacks, meals, and beverages

  • Ensure cleanliness and food safety standards

  • Support crew morale during long shoot days

Requirements

  • Prior craft services or catering experience preferred

  • Organized and reliable

  • Comfortable working on a film set

Compensation

  • Paid crew position (rate discussed upon selection)

Job Description

A local media and storytelling team is hiring a full-time Creative Producer to help shape engaging stories that connect Las Vegans to their city. This role supports content development across audio and digital platforms, working closely with the team to plan, produce, and deliver compelling local storytelling. Candidates must live in the Las Vegas metro area and be excited about community-focused content.

Job Responsibilities

  • Develop, pitch, and produce local story ideas for audio and digital platforms.

  • Coordinate production logistics, including scheduling, planning, and managing deliverables.

  • Support recording sessions and help guide content structure from concept to final output.

  • Collaborate with hosts and internal team members to ensure content aligns with editorial goals.

  • Maintain organized workflows and timelines for ongoing content production.

Requirements

  • Must live in the Las Vegas metro area.

  • Experience producing audio, podcast, or digital content (professional or comparable experience).

  • Strong storytelling instincts and knowledge of local culture/community interests.

  • Excellent organizational skills and ability to manage multiple deadlines.

  • Comfortable working collaboratively in a fast-paced content environment.

Compensation Details

  • Compensation details are not listed in the post (to be provided during the application process).

Model Recruiters for Fashion and Talent Agency

Job Description
A top-tier modeling agency is now hiring motivated Model Recruiters to scout new talent and connect with aspiring models in the Atlanta market and beyond. This is a remote-friendly, commission-based opportunity ideal for self-starters who are passionate about fashion, talent development, and building strong networks in the entertainment industry. If you’re looking for flexibility and income potential while expanding your footprint in the modeling world, this role is for you.

Job Responsibilities

  • Identify and recruit potential modeling talent through online platforms and personal networks
  • Build and maintain a pipeline of qualified candidates for agency representation
  • Conduct initial outreach and guide talent through the application process
  • Attend weekly calls and monthly virtual meetings for team updates and support
  • Stay informed on trends in the modeling and entertainment industries

Requirements

  • Must be 18 or older
  • Familiarity with the fashion or modeling industry preferred
  • Self-driven, organized, and results-oriented
  • Smartphone and/or computer required for daily communication
  • Able to work independently with minimal supervision

Compensation

  • Commission-based pay structure with unlimited earning potential
  • 90% remote flexibility
  • Access to an established network within the Atlanta modeling market
  • Ongoing mentorship and brand-building opportunities

Share this job:

Job overview

Location:
Job type:
Ethnicity:
Body type:
Expiration date:
12-23-2023

Job skills

Are you ready to get discovered?

Gain access to thousands of jobs and appear higher in the search results now!

Stay Safe in the Industry

Simple steps to protect your career and avoid scams.