Assistant Store Manager
We are looking for an Assistant Store Manager to join the Chicago team. You will report to the General Manager (GM) of the store and be responsible for managing the store and optimizing customer engagement, employee experience, and business results. Each location includes: a canteen (our general store), an interactive show for play and shopping, and sponsored experiences, parties and programming for kids and families of all ages. Some include a cafe and host rotating shows!
What will you do?
Running retail floor, merchandising, programming, stock, opening and closing procedures.
People
- Onboarding, training and development and performance management of associates.
- Providing associates with updates and guidance relating to health & safety guidelines, zoning, break information, product information, and weekly training Partnering with GM to manage associate’s performance and ensure they are meeting expectations of their role and on a path to progress at Either within our stores or in Labs (aka our corporate team). This includes conducting regular check in with associates to monitor their performance, understand their career goals at and beyond and helping them to achieve those!
- Helping them learn new skills within the store, matching them up with the proper team members on labs, and when necessary, creating performance improvement plans and documentation for employees who are not meeting expectations.
- Gathering & documenting incidents with customers or team members should they arise.
- Inspiring and encouraging employees to ensure a high level of morale. This includes:
Intervening when incidents arise in store such as difficult or unhappy customers, injury, theft, and employee disagreement.
- Deciding when necessary and appropriate to escalate to GM or people & culture team.
Operations
- Adhering to COVID-19 health and safety protocols for team members and families.
- Ensuring the store’s shelves are well stocked, neat and align with the company’s visual strategy.
- Checking families out at the register and letting them know about promotions, upcoming programs, or other news.
- Prioritizing and executing strategies to improve operations, sales, and service.
- Completing daily recaps to be shared with Labs and the rest of store leadership.
Parties, Programming & Shows
- Organizing and leading birthday parties as needed.
- Leading and training on arts & craft activities as needed.
- Acting as point of contact for all sponsored events and programs.
- Providing ongoing support to the cast and show teams whenever a show launches at your store. This requires operating as the show “venue” manager and making sure all aspects of the venue are running smoothly (people, tickets, retail, facilities, etc.
- Keeping the craft cabins and theatre clean and organized.
- Providing guidance and feedback to Store Experience Associates facilitating activities to ensure that they are providing a memorable and meaningful experience.
- Providing customer support on needs or issues that may arise in events and programs, such as party planning, event registration, special accommodations, etc.
What will you bring?
- 3-5 years of store or team leadership experience in the retail, hospitality, or family entertainment.
- Must be at least 18 years of age or older and are authorized to work lawfully in the United States.
- Ability to work a flexible schedule, including days, nights, weekends, and holidays.
- Ability to be trained and work in any of our New York City locations without notice.
- Excellence, enthusiasm, and excitement around engaging with children and families creatively.
- Exceed in all areas of the company’s Core Values – W.O.S.T.A. (Warmth, Output, Spirit, Truth, Agility).
- Desire to be part of a tight-knit team looking to transform the traditional retail experience.
- Hold yourself and your team to high standards.
- Possess a welcoming and helpful attitude and the ability to lead and hold others accountable.
- Learn and adapt to current technology and can accurately manage POS functions.
- Be able to manage workload and prioritize tasks independently.
- Excellent verbal and written communication skills
Bonus but not required: You may have hidden talents that can add magical moments to our retail experience.
What are the physical demands?
- Must be able to perform duties with or without reasonable accommodations.
- Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to forty-five pounds, on shelving at various heights, go up and down a ladder.
- Exposure to outdoor elements such as sun, precipitation, and wind.
- Regularly required to sit, stand, bend, reach, push, pull, lift, carry and walk about the store.
- Ability to safely operate manual and electrical equipment.
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