Open Jobs:
Assistant Store Manager
We are looking for an Assistant Store Manager to join the Chicago team. You will report to the General Manager (GM) of the store and be responsible for managing the store and optimizing customer engagement, employee experience, and business results. Each location includes: a canteen (our general store), an interactive show for play and shopping, and sponsored experiences, parties and programming for kids and families of all ages. Some include a cafe and host rotating shows!
What will you do?
Running retail floor, merchandising, programming, stock, opening and closing procedures.
People
- Onboarding, training and development and performance management of associates.
- Providing associates with updates and guidance relating to health & safety guidelines, zoning, break information, product information, and weekly training Partnering with GM to manage associate’s performance and ensure they are meeting expectations of their role and on a path to progress at Either within our stores or in Labs (aka our corporate team). This includes conducting regular check in with associates to monitor their performance, understand their career goals at and beyond and helping them to achieve those!
- Helping them learn new skills within the store, matching them up with the proper team members on labs, and when necessary, creating performance improvement plans and documentation for employees who are not meeting expectations.
- Gathering & documenting incidents with customers or team members should they arise.
- Inspiring and encouraging employees to ensure a high level of morale. This includes:
Intervening when incidents arise in store such as difficult or unhappy customers, injury, theft, and employee disagreement.
- Deciding when necessary and appropriate to escalate to GM or people & culture team.
Operations
- Adhering to COVID-19 health and safety protocols for team members and families.
- Ensuring the store’s shelves are well stocked, neat and align with the company’s visual strategy.
- Checking families out at the register and letting them know about promotions, upcoming programs, or other news.
- Prioritizing and executing strategies to improve operations, sales, and service.
- Completing daily recaps to be shared with Labs and the rest of store leadership.
Parties, Programming & Shows
- Organizing and leading birthday parties as needed.
- Leading and training on arts & craft activities as needed.
- Acting as point of contact for all sponsored events and programs.
- Providing ongoing support to the cast and show teams whenever a show launches at your store. This requires operating as the show “venue” manager and making sure all aspects of the venue are running smoothly (people, tickets, retail, facilities, etc.
- Keeping the craft cabins and theatre clean and organized.
- Providing guidance and feedback to Store Experience Associates facilitating activities to ensure that they are providing a memorable and meaningful experience.
- Providing customer support on needs or issues that may arise in events and programs, such as party planning, event registration, special accommodations, etc.
What will you bring?
- 3-5 years of store or team leadership experience in the retail, hospitality, or family entertainment.
- Must be at least 18 years of age or older and are authorized to work lawfully in the United States.
- Ability to work a flexible schedule, including days, nights, weekends, and holidays.
- Ability to be trained and work in any of our New York City locations without notice.
- Excellence, enthusiasm, and excitement around engaging with children and families creatively.
- Exceed in all areas of the company’s Core Values – W.O.S.T.A. (Warmth, Output, Spirit, Truth, Agility).
- Desire to be part of a tight-knit team looking to transform the traditional retail experience.
- Hold yourself and your team to high standards.
- Possess a welcoming and helpful attitude and the ability to lead and hold others accountable.
- Learn and adapt to current technology and can accurately manage POS functions.
- Be able to manage workload and prioritize tasks independently.
- Excellent verbal and written communication skills
Bonus but not required: You may have hidden talents that can add magical moments to our retail experience.
What are the physical demands?
- Must be able to perform duties with or without reasonable accommodations.
- Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to forty-five pounds, on shelving at various heights, go up and down a ladder.
- Exposure to outdoor elements such as sun, precipitation, and wind.
- Regularly required to sit, stand, bend, reach, push, pull, lift, carry and walk about the store.
- Ability to safely operate manual and electrical equipment.
Pivotal Talent Search
We are a Los Angeles-based consumer goods and brand management company. Through our portfolio of gaming and entertainment brands, we deliver fast, focused, fun. We offer a competitive salary, excellent benefit plan, a casual and fun working environment, and career growth opportunities.
This is a hybrid role with two to three days onsite at the El Segundo office.
POSITION: LICENSE MANAGER/DIRECTOR
We are looking to expand our team by adding an Outbound Licensing Manager/Director. This role will play a critical part in overseeing the licensing activities within our organization. It will focus on cross-category, outbound, consumer products licensing, on a global scale. This individual will be responsible for category matrix building, deal negotiation, and will ensure compliance with licensing agreements. They will work to optimize license usage and strategize to maximize partnership. This role involves working closely with various departments, vendors, and legal teams to ensure the organization’s intellectual property rights are professionally managed.
Key Responsibilities:
- Coordinate the procurement of new licensees and oversee renewal process with existing licensees, ensuring they align with business needs and comply with regulations.
- Develop and implement a comprehensive license management strategy, ensuring compliance across the organization.
- Work with licensing partners to build annual business plans and quarterly projections.
- Assist Finance team with guaranteed and royalty payments.
- Monitor license usage, ensuring that all licenses are appropriately assigned and utilized efficiently.
- Conduct regular audits to identify any license discrepancies and resolve non-compliance issues promptly.
- Collaborate with vendors to negotiate favorable license agreements, including terms, conditions, and royalty structures that align with the organization’s needs and goals.
- Build strong relationships with partners to stay informed about updates, upcoming changes, and industry trends.
- Keep the organization informed about licensing-related updates, industry trends, and best practices.
- Maintain accurate and up-to-date records of all licenses and related agreements.
- Prepare regular reports for senior management, highlighting licensing deal status, and targeted projections.
Qualifications and Requirements:
- Bachelor’s degree in Business Administration or related field.
- Proven experience in license management in the consumer goods industry and strong understanding of legal and regulatory implications in the industry.
- Familiarity with industry-standard licensing management tools and software.
- Strong negotiation and vendor management skills.
- Excellent analytical and problem-solving abilities
- Attention to detail and a proactive approach to identifying and resolving issues.
- Ability to work collaboratively with cross-functional team and communicate effectively at all levels of the organization.
- Ability to manage and adapt to changing priorities in a fast-paced environment.
- No-drama collaborator that contributes and takes accountability with team members.
- Work effectively without micromanagement.
- Compensation commensurate with skill and experience.
Pivotal Talent Search