Ticketing Director

The Ticketing Director reports to the Assistant General Manager/Entertainment and oversees all aspects of booking and scheduling ticketed and non-ticketed events at the Wintrust Arena & Arie Crown Theater.  Responsible for delivering a superior level of content procurement, private and special events, customer service and effective relationships with clients, promoters, tenants, stadium staff and guests.

This role will pay a salary of $75,000 to $100,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

• Develop and maintain relationships with reputable promoters, local market contacts, booking agents and talent managers to attract concerts, festivals, sporting events and special events.
• Responsible for researching, soliciting, negotiating, contracting, set up and managing from start to finish, ticketed, non-ticketed and special events.
• Develop new market specific events that will provide appropriate returns, including rental revenue, ancillaries, and co-promotional opportunities.
• Negotiate rental deals with promoters for ticketed events or with clients for private events.
• Identify low-usage periods and formulate strategies to increase facility usage and revenue production during these periods.
• Establish, maintain, and analyze event revenue projections and provide updates as necessary.
• Communicate with appropriate stadium team members or associates through meetings, distribution of event information and calendars.
• Work with DePaul University and the WNBA to schedule games.
• Manage event-booking calendar, including adding, editing and/or removing events and event holds, and respond to building availability requests in a timely manner.
• Research and prepare marketing data that supports the booking efforts for specific artists, shows and events.
• Travel to industry conferences and individual meetings for the purpose of generating new business.
• Assist in the preparation and design of promoter guides, advertisements, and other promotional materials.
• Produce weekly booking report for Assistant General Manager/Entertainment with updates on confirmed and event holds.
• Participate in the development and administration of the annual budget and event forecasting.
• Conduct facility tours for potential clients; answer questions and provide information regarding venue capabilities.
• Serve as Manager-on-Duty for events as assigned.
• Other duties as needed.

• Bachelor’s degree or better from an accredited college or university in Business/Hospitality Management or related field.
• Minimum of five (3-5) years of progressive booking and special event sales experience in a theater and/or arena or other similar public assembly facility.
• Extensive understanding of event booking including event settlements, creation of event mix, event proformas, budget development, event license agreements, insurance, etc.
• Has a strong track record of building relationships and generating new business.
• Proven leadership skills.
• Demonstrated knowledge of event solicitation and presentation, public relations, advertising and media relations and event planning, facility operations, budget preparation and personnel management.
• Ability to apply conflict resolution and problem-solving skills in a team-oriented environment.
• Effectively work under pressure and meet tight deadlines in a fast-paced environment
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional, and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
• Ability to make sound business/operations decisions quickly and under pressure.
• Ability to speak, read, and write in English.  Ability to speak, read, and write in Spanish is a plus.
• Solid working knowledge of computer applications: MS office applications and Venue Ops software.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages)
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality.
• Ability to work independently.
• Willingness to work flexible hours, including evenings and weekends.

Oak View Group