Job Purpose:
This position is responsible for supporting the Company’s customers by leading a team of agents to support, retain, and up-sell the company’s entertainment and communication products. The team must understand the customer’s needs and provide a solution from the product lines that best fit.
The candidate will utilize their product/pricing/technical knowledge to identify and solve challenges for our customers online by responding to customer inquiries via chat, phone, social media, and email. The manager must have professional and clear written communication skills with the ability to build rapport with a customer quickly online to achieve individual and team goals. The Call Center Operations Support Manager must set high-performance standards for self, the Executive Care, Social Media, Construction Management, and Chat teams by embodying the values of the Company.
Essential Functions:
- Answer multiple chat and email queries simultaneously with a focus on customer support
- Provide customer service and technical support for existing customers (e.g., status of pending orders, product education, billing help, and technical support)
- Answer technical troubleshooting inquiries and re-route complex issues to the help desk and upper management
- Ability to multitask: enter user information into multiple systems, view multiple screens and systems, and place orders while chatting concurrently
- Effective coaching, delegation, team building, championing change
- Responsible for the overall management, supervision, and operation of the Executive Care, Social Media, Construction Management, and Chat Support teams
- Build trusting relationships, inspire and motivate members of the team to achieve individual and team goals
Education:
- Four years of College resulting in a Bachelor’s Degree or equivalent preferred
Experience:
- 2-3 year work experience in a sales/support environment with preferably one year of online chat experience
- Experience with LivePerson a plus
- Previous sales/support experience in a similar role, preferably with chat
- Extensive Customer Experience skills focused on resolving and retaining customers, making solid business decisions, and cross-training throughout the organization
Special Knowledge, Skills, and Abilities:
- Professional and clear written communication skills
- Must be able to type 45-60 wpm while maintaining both grammatical and spelling accuracy
- Ability to maintain a conversational and polite tone consistently over chat and email
- Results and deadline-driven
- Ability to work independently with little direction and multi-task while being productive
- Ability to work collaboratively with cross-functional team members to meet objectives
Supervisory Responsibilities:
Leads work teams (assigns, coordinates, and checks work) for employees performing similar work
Miscellaneous:
Flexibility required to work nights, weekends, and holidays as required
We were made aware of an employment scam in which a third-party is creating false communications under the altafiber name. We want to reiterate that altafiber never seeks payment from job applicants and only reaches out from @altafiber.com email addresses. We are encouraging applicants to apply through our website at altafiber Careers for added security.
altafiber
Related jobs:
Job Description
A live broadcast production is seeking skilled professionals to bring high-quality video coverage to weekly services. This role involves overseeing or operating broadcast equipment, ensuring seamless technical execution, and delivering a polished viewing experience for the audience. Candidates should be experienced in live production, able to work under pressure, and committed to delivering professional results.
Job Responsibilities
-
Direct live broadcast services, including calling the show, operating switchers, and managing camera operations
-
Coordinate graphics, audio, and technical elements for a professional on-air presentation
-
Operate PTZ and remote cameras in both ENG and studio formats during live services
-
Frame and compose shots, perform smooth camera movements, and multitask during live direction
-
Prepare, position, and assess technical readiness of gear such as cameras, tripods, and transmitters
Requirements
-
Minimum 3 years of experience in live video production or camera operation
-
Proficiency with broadcast equipment such as Blackmagic ATEM switchers, cameras, and presentation systems
-
Strong leadership, communication, and multitasking skills under time-sensitive conditions
-
Physical stamina for extended standing and equipment operation, with excellent vision and hearing
-
Ability to troubleshoot and maintain high technical and creative standards
Compensation
-
Competitive pay based on experience
-
Up to $350 per service for Production Directors
-
Up to $300 per service for Camera Operators
Job Description
A creative production team is currently seeking skilled crew members for an interior design series filming a short run in early September. This is a paid opportunity supporting a small, agile team on location. Crew members will play an integral part in ensuring smooth operations for a fast-paced set environment.
Job Responsibilities
-
Operate FX9 camera for filming select scenes
-
Assist camera operators and manage equipment setup (Camera Assistant / DMT)
-
Provide hair and makeup services for the host (HMUA)
-
Support general production needs, pickups, and set preparation (Production Assistants)
Requirements
-
Must be available for 3–4 days between September 11th and 22nd
-
Production Assistants must have a valid driver’s license for crew pickups
-
Local or New York-based crew preferred for logistical convenience
-
Portfolio or CV required for consideration
Compensation
-
All roles are paid (rate details upon application)
Model Recruiters for Fashion and Talent Agency
Job Description
A top-tier modeling agency is now hiring motivated Model Recruiters to scout new talent and connect with aspiring models in the Atlanta market and beyond. This is a remote-friendly, commission-based opportunity ideal for self-starters who are passionate about fashion, talent development, and building strong networks in the entertainment industry. If you’re looking for flexibility and income potential while expanding your footprint in the modeling world, this role is for you.
Job Responsibilities
- Identify and recruit potential modeling talent through online platforms and personal networks
- Build and maintain a pipeline of qualified candidates for agency representation
- Conduct initial outreach and guide talent through the application process
- Attend weekly calls and monthly virtual meetings for team updates and support
- Stay informed on trends in the modeling and entertainment industries
Requirements
- Must be 18 or older
- Familiarity with the fashion or modeling industry preferred
- Self-driven, organized, and results-oriented
- Smartphone and/or computer required for daily communication
- Able to work independently with minimal supervision
Compensation
- Commission-based pay structure with unlimited earning potential
- 90% remote flexibility
- Access to an established network within the Atlanta modeling market
- Ongoing mentorship and brand-building opportunities