Director, Homeless Services

St. Vincent De Paul of Baltimore has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to SVDP Human Resources Department for consideration.

ABOUT US

Join the St. Vincent de Paul team, where what you do is much more than just a job—it’s a cause. Our staff members are true partners in our mission to help those impacted by poverty achieve their full potential. Their job satisfaction comes from knowing that their work each day has a positive impact on people’s lives. If you are the type of person who is excited and motivated by the idea of doing good for others, and our community, come join us! We are looking for high-energy staff members willing to share a commitment for our cause in a workplace filled with other caring people. We offer you a competitive salary, generous benefits, a culture where learning and growth is encouraged, a workplace where employees are highly valued and, most of all, an opportunity to be passionate about what you do every day. We are growing and looking for a passionate person to join our team!

SUMMARY

Responsible for overseeing the day-to-day operation of the Program in Baltimore City and Baltimore County and ensuring all housing placements meet the highest quantity and quality standards. This includes the administration and management of the services provided at their assigned location and ensuring services are delivered consistent with a housing first model, using best practice and community standards. The Program Director is responsible for ensuring compliance with established policy and procedures as well as in the hiring, training, supervision, and retention of the staff. They are also responsible for reporting monthly statistics of program goals and outcomes and working collaboratively with the Director of Performance Management.

PRIMARY DUTIES

• Provides direct supervision to the Case Managers, providing guidance in the development of detailed Individual Service Plan (ISP) for each Veteran family, including specific Goals, Action Plan and Timeline for the following areas:

1. Greater Self-Determination
2. Healthcare Management
3. Employment/Financial Status
4. Stable Housing
5. Positive Parenting
6. Recovery from Addiction

• Meets regularly with staff to track family progress in achieving goals, fulfilling responsibilities detailed in ISP and Participant Agreement.
• Works collaboratively with employment service providers to ensure that workforce development in integrated into case management practice and that clients have access to navigation services.
• Ensures that all staff adheres to the principals of Trauma Informed Care and Crisis Prevention and Mediation.
• Develops and provides ongoing training for program staff.
• Conducts routine face to face supervision of staff, no less then bi-weekly. Develops programs for staff incentives and retentions to maintain a positive morale. Conducts staff meeting, at a minimum of once a month and has ongoing vehicles to meet with clients, individually and in group.
• Develop an outreach plan and coordinate outreach activities in collaboration with the community and other social services organizations.
• Keeps documentation of program statistics in Client Track and assists in compiling data for reports. Supervises staff use of HMIS and Salesforce data systems including serving as a Program HMIS Power User, ensuring timely, high quality data collection and entry and utilizing reports to monitor staff use of required data collection and reporting systems. Utilizes on-demand, monthly and quarterly reports from HMIS, Salesforce and Power BI to drive operational and service provision decisions.

SECONDARY DUTIES

• Keeps updated on most effective means of accessing services available within the larger community and maintains an active data base for referrals and community partners.
• Networks with the community service providers and the city shelters to coordinate on-site services regarding case management of specific families.
• Maintains an active referral base, and networks with other city shelter providers, and those within the larger service community.
• Creates a welcoming and positive environment for volunteers, ensures that they are used effectively to meet program goals, and provides direction to staff on how to incorporate them into their work.
• Attends and fully participates in all necessary staff meetings, other internal meetings, and meetings with on and off-site service providers.
• Creates an atmosphere of care and respect for clients.
• Attends meetings and events related to St. Vincent de Paul and the Program
• Upholds the vision, mission and values of St. Vincent de Paul.
• Other duties as assigned within the scope of the position.

QUALIFICATIONS

• Bachelor’s Degree in Social Work or related field, required.
• 2 years successful experience in working with persons who are homeless and/or materially poor in an urban setting, supervising staff, counseling, case management and/or crisis intervention, required.
• 2 years of successful experience as a program manager, required.
• Able to comply with complex governmental regulations, policies and procedures and demonstrate thorough document compliance efforts
• Willing and able to work a flexible schedule.
• Knowledge of and respect for confidentiality.
• Ability to relate in a courteous, comfortable, non-judgmental manner with persons from all ethnic, socioeconomic, and religious backgrounds.
• Strong communication, interpersonal, and computer skills.
• Desire and ability to work as a team player.
• Strong organizational and time management skills, ability to multi-task.
• Valid State Driver’s License and access to a car.

St. Vincent de Paul of Baltimore