Director of Client Service
Location: Chicago, Illinois, USA
Job Description
Harmer Financial Solutions, Inc. (“HFS”) is a project based professional services firm, actively seeking a Director of Client Service (“DCS”) to help manage and further fuel our growth. The ideal candidate will manage all aspects of the sales lifecycle and have experience working in a fast paced environment for a high growth professional services firm. If you enjoy helping your clients succeed while working with a premier Chicago firm, explore the Director of Client Service opportunity at HFS.
Through a consultative business development program, the DCS will sell and deliver HFS’s accounting, finance and audit business service lines to new and existing clients; determine the scope and scale of project opportunities; design and develop meaningful business solutions; align consultants and consulting teams to solve clients business issues and have complete responsibility to negotiate the economics of each transaction. You are a master at managing new business chaos and executing a flawless service delivery model. The DCS will utilize their exceptional communication, technical accounting and relationship management skills to ensure that they are consistently exceeding client’s expectations. This is a unique opportunity to join a premier Chicago professional services firm and manage a world class client portfolio.
Desired Skills and Experience
Professional Experience
- Minimum of 4 years of Big4 and industry experience in accounting, finance or audit. Prior experience selling professional services preferred.
- Bachelor’s degree with an emphasis on Accounting or Finance required
Desired Skills & Attributes
- Naturally partners with clients to understand their business issues and works on creative solutions to solve client’s problems
- Desire to network with new people and develop long term relationships which lead to business opportunities for the firm
- Extreme sense of urgency with a passion for growing and building a professional services firm
- Strong sales, communications, technical accounting, written and oral presentation skills
- Understands how to develop and manage to a business development plan
- Opportunistic, innovative and creative – entrepreneurial mindset with can-do mentality
- Thrives in a fast paced, scrappy, entrepreneurial environment
- Develops and maintains deep key client relationships
- Works well on a team, passionate, respectful and full of integrity
- Strong work ethic, positive attitude and relentless personal drive
- High attention to detail combined with successful time management skills
- Working, current knowledge of the accounting industry
- Self-starter who thrives in an ambiguous environment with constant change
- Desire to own a personal CRM, sales operations and metrics to manage the full sales funnel
- Evolve and manage KPIs and achieve revenue targets
- Develop and manage pricing and contractual policies and processes
- Assist in local marketing activities, participate in relevant industry groups and generally create awareness of the firm
- Participate in networking organizations and events, helping to build the HFS brand in the marketplace
- Thrives on sales, closing deals and servicing world class clients
HFS offers an attractive compensation and benefits package that includes: unlimited earning potential with no upper limits or caps, medical/dental/vision and life insurance, 401(k) and vacation. The long-term success of this individual will only be limited by his/her performance.
HFS is an Equal Employment Opportunity Employer
HARMER FINANCIAL SOLUTIONS, INC.
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