Membership Director

San Vicente Bungalows Overview:

San Vicente Bungalows (“SVB”) is a prestigious private members-only club located in West Hollywood, California. Since its 2018 opening, SVB has established itself as a premier destination for individuals seeking a refined and intimate social experience. Our exclusive establishment offers an oasis of tranquility, luxury, and personalized service to our esteemed members.

Building on the success of the original West Hollywood location, SVB is expanding into Santa Monica (SVB SM) and New York City (SVB NYC) in 2024. Our eclectic members – both loyal and new to come – are set to enjoy even more benefits and legendary experiences.

 

Primary Purpose of the SVB SM Membership Director:

As the Membership Director at SVB SM, you will play a vital role in managing the club’s membership program and ensuring the exceptional experience of existing and potential members. Your primary responsibility will be to drive membership growth, oversee the application and approval process, and maintain strong relationships with current members to ensure their continued engagement and satisfaction. You will collaborate closely with the management team to uphold the exclusive and luxury brand image of SVB

Extensive onboarding will take place at our West Hollywood location.

 

Responsibilities:

 

Membership Acquisition and Growth:

·        Develop and implement strategies to attract new members to the club.

·        Execute targeted marketing campaigns to reach potential members and promote the benefits of joining San Vicente Bungalows.

·        Attend networking events and engage with prospective members to showcase the unique offerings of the club.

Membership Application and Approval Process:

·        Oversee the membership application process, ensuring all required documentation is completed accurately and in a timely manner.

·        Collaborate with the membership committee to present and review membership applications for approval.

·        Maintain strict confidentiality and discretion in handling sensitive membership information.

Member Relations and Engagement:

·        Maintain a presence at the club entrance during peak hours (12pm-2pm; 6pm-8pm); engage with members and their guests. Assist the front desk as needed.

·        Build and maintain strong relationships with current members, anticipating their needs, and ensuring a high level of satisfaction.

·        Act as the main point of contact for members, addressing their inquiries, concerns, and feedback promptly and professionally.

·        Organize and manage exclusive member events, gatherings, and activities to enhance member engagement and foster a sense of community.

Membership Retention and Renewals:

·        Implement retention strategies to ensure members renew their memberships on time.

·        Monitor member feedback and conduct regular surveys to gather insights for continuous improvement.

·        Analyze member usage patterns and preferences to tailor offerings and enhance the overall membership experience.

·        Take appropriate and timely action when members fail to comply with club rules. Issue warnings, suspensions, and termination is accordance with the club rules. 

Collaborative Coordination:

·        Work closely with other departments, including marketing, events, and operations, to ensure seamless integration of membership initiatives.

·        Collaborate with the Finance team to manage membership dues, payments, and billing processes efficiently.

Membership Reporting and Analysis:

·        Generate regular reports on membership data, trends, and growth metrics for presentation to the management team.

·        Utilize data-driven insights to optimize membership strategies and outreach efforts.

Qualifications:

Bachelor’s degree in Marketing, Business Administration, Hospitality Management, or a related field.

Proven experience in membership management, customer relations, or a similar role within a luxury club, high-end hotel, or exclusive community.

Demonstrated success in membership growth and retention.

Exceptional communication, interpersonal, and networking skills.

Ability to maintain a high level of discretion and confidentiality in handling sensitive member information.

Proficiency in using membership management software and CRM systems.

Strong analytical skills to interpret data and make informed decisions.

An enthusiastic and proactive approach to building relationships and delivering exceptional member experiences.

A passion for luxury hospitality and an understanding of the exclusive membership culture.

Joining SVB SM as the Membership Director offers a unique opportunity to be part of an exclusive and prestigious establishment, where you can create unforgettable experiences for discerning members and contribute to the continued growth and success of the club.

Compensation:

$100K-$125K base plus generous commission structure

Health Care benefits + 96 hours PTO + 401K match

Travel:  

Travel between Santa Monica and West Hollywood may be required

Reports to:

Global Director of Membership

San Vicente Bungalows- Santa Monica