The Card@Once Client Service Coordinator is responsible for analyzing client questions and concerns, escalating problems to appropriate teams and providing solutions to the satisfaction of the client.
Responsibilities:
- Oversee supply orders for existing clients and ensure timely shipment by coordinating with internal teams
- Proactively reach out to client if their orders cannot be fulfilled and provide alternative solutions
- Conduct internal research when issues arise and troubleshoot appropriately
- Assist C@O Customer Service Team on communication and coordination of EMV chip conversions with exiting C@O clients
- Complete monthly billing reports for accounting and bill clients upon completion of requested work
- Support live clients with artwork/graphics requests
- Submit artwork requests to Visa for approval
- Ensure the timely and accurate delivery of client communications; document activity in internal CRM
- Understand and manage client expectations and service needs by building and maintaining positive relationships (both internal and external)
- Oversee client facing special projects such as Visa/MC mandates
Requirements:
- Strong analytical problem-solving skills, identifying and resolving unique problems
- Experience in delivering client-focused solutions based on client need
- Strong customer service, critical thinking and problem-solving skills
- Proficient in Microsoft Excel and Word; VBA/Macros
- Ability to troubleshoot issues and determine root cause
- Resourceful in establishing and nurturing key relationships both internally and externally
- Willingness to perform additional tasks which may be outside of the defined role to grow the business and ensure client satisfaction
- High school diploma or general education degree (GED) and minimum 1-3 years of experience in an administrative role in customer service, sales or sales support environment
- Financial service industry experience, preferred
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time
CPI Card Group
Related jobs:
Crew Call: Various Positions for ULB TV Movie
Job Description:
An ultra-low-budget (ULB) TV movie is seeking dedicated crew members for a 13-day shoot in the metro Atlanta/Marietta, GA area. This is a local hire or work-as-local opportunity, with no lodging or travel provided. We’re looking for passionate professionals ready to bring their expertise to a collaborative environment.
Open Positions:
- Coordinator
- Production Designer & Props
- Costume Designer
- Sound Mixer
- 1st & 2nd Assistant Directors (AD)
- Gaffer & Key Grip
- 1st & 2nd Assistant Camera (AC)
- Hair & Makeup Artists
- Production Assistants (PAs)
Job Responsibilities:
- Collaborate with the production team to execute a high-quality TV movie within budget constraints.
- Deliver professional and efficient work in your designated department.
- Maintain a positive and adaptable attitude on set.
- Follow the production schedule and meet all deadlines.
Requirements:
- Previous experience in your respective role is highly preferred.
- Must be local to the metro Atlanta/Marietta area or willing to work as a local.
- Reliable transportation to and from set.
- Strong work ethic, attention to detail, and a team-oriented mindset.
Compensation Details:
- Ultra-low-budget rates in accordance with ULB guidelines. Specific rates will be provided upon offer.