Sales Manager

Pledge for Success:

We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary:

Motivated and competitive outside sales professional focused on direct solicitation of new business opportunities and maintenance of on-going relationships with existing accounts for re-bookings. Success driven to meet and exceed all private event revenue booking goals inclusive but not limited to food and beverage, audio visual, and venue rental.

This is a non-supervisory position. This is a base plus commission role. This position reports to the Director of Sales & Special Events.

Primary Duties and Responsibilities:

• Promotes superior guest service while soliciting new meeting and event business continuing to build relationships locally and regionally.
• Maintains and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Daily responsibility for focused and qualified in person and video conferencing sales calls, engaging site inspections, attention to detail within professional written communications, contracting and detailing for servicing team.
• Actively solicit local, regional, and national clients for bookings in Meeting and Entertainment Center, MUZE Lounge and all active meeting venues on property including hotel group room bookings.
• Prepare professional correspondence, contracts, proposals, BEO’s for clients along with internal booking reports and account maintenance.
• Participate in daily business review meetings, huddles, pre-convention and post meetings, trainings and other sales related meetings as required while continuing to meet sales goals.
• Develop, implement, and monitor standards of service and coordinate activities to ensure a high quality of service is maintained as a sales manager and within support team.
• Work as a partner with integral ilani departments to provide quality service to clients to exceed expectations.
• Work in partnership with banquet teams for development of stellar executable events.
• Ability to work remotely, with capability to travel to clients, tradeshows, and meetings.
• Attend community and industry meetings or events directly related to sales opportunities.
• Develop and maintain working knowledge of market trends, comp Sets within local, regional, and tribal meeting and hotel markets.
• Track and report sales revenues with monthly forecast.
• Prepare and submit activity reports weekly to Director of Sales and Marketing.
• Manage travel and business expenses and submit reports on a timely basis.
• Achieve all sales goals on a monthly and quarterly basis that have been established and managed by the Director of Sales and Marketing.
• Effectively and efficiently manage costs and objectives while achieving guest satisfaction.
• Protect and preserve assets of the company.
• Meet professional grooming and appearance requirements.
• Meet attendance guidelines.
• Performs other duties as assigned.

Minimum Qualifications:

• Bachelor’s Degree and a minimum 4 years’ sales experience in Convention/Meeting/Event Sales Management, or an equivalent combination of education and experience. Hotel sales experience may be replaced with equivalent convention, resort, or destination sales experience.
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Sales experience with various software programs – managing all aspects of role.
• Direct Sales success in exceeding established goals on an on-going basis.
• Understand of local and regional markets – corporate and non-profit.
• Availability to work non-traditional hours, independently and as a team.
• Working knowledge of Microsoft Office Suite products.
• Enthusiastic sales professional, initiative-taking, curious, and creative and strategic selling.
• Ability to prepare, read and interpret sales, marketing, and contractual documents. Ability to write individual sales and marketing reports and correspondence.
• Ability to speak and communicate effectively with individuals and before large groups of people.
• Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to manage problems involving several concrete variables in standardized situations.
• Must be able to qualify for any and all licenses or permits required by local, state or federal law.
• The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the team member is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The team member frequently is required to talk or hear.
• The team member is occasionally required to stoop, kneel, crouch, or crawl.
• The team member must occasionally lift and/or move up to 35 pounds.
• Some of the job duties of this position are performed outdoors and team members in this position are therefore frequently exposed to inclement, hot, and cold weather conditions.
• Must be able to work in an environment where the noise level is usually very loud.
• Must possess a valid Driver’s License and responsible transportation.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company health and safety measures.

Preferred Qualifications:

• Sales and Event experience in a high volume, casino environment preferred.

ilani