Client Manager

Our Client Strategy Manager is a jack of all trades leader for their clients business. They help drive conversation from the boardroom to the warehouse. It is their job to help their clients make decisions that will strengthen their business in the long term and lead the charge on implementing those strategies across the world’s largest retailers.

Responsibilities:

• Collaborate with cross-functional teams, the client, and other stakeholders to integrate customer insights into overall client strategies, optimize retail channels, and develop effective retail campaigns and initiatives.
• Proactively communicate sales trends, competitive insights, and solutions to brand challenges, while handling ad hoc questions and requests from clients tactfully, offering problem-solving expertise and timely support.
• Ensure data-driven, customer-centric decision-making and alignment with overall business goals, to drive revenue, sales growth and profitability growth.
• Develop and implement omni-retail strategies to maximize online sales, optimize digital channels, and align with strategic plans and priorities for clients while considering brand strategy, business plans, and promotional activities across retailers.
• Translate strategic plans into actionable tactical plans, collaborating with cross-functional teams to outline specific activities, timelines, resource allocation, and align them with clients’ business objectives.
• May have responsibility to provide leadership, guidance, and oversight to a team of employees, managing work assignments, financial responsibility, providing assistance and instructions as needed, and ensuring their successful performance.
• Gather and analyze market and industry data, staying updated on omni retail trends, data needs, client competitors, and industry developments to identify trends, opportunities, and the competitive landscape.
• Present data-driven recommendations with tact and accountability, while monitoring and analyzing performance metrics to identify areas for improvement and implementing effective solutions.

Desired Qualifications:

• 5 years of related work experience – with some from CPG
• Bachelor’s Degree (or experience equivalent to four years of college) in Business or a related field
• Expertise in Amazon OR Walmart platforms: Vendor & Seller Central, Walmart Retail Link & Supplier Center
• Possesses a strong collaborative mindset and thrives in a team-oriented work environment, actively contributing to and fostering effective teamwork.
• Sound judgement, professionalism, and effective communication
• Tact and reasoning in discussing problems, presenting data, and making responsible decisions.
• Understands financial responsibility and the management of funds and inventory.
• Possess strong analytical, interpretative, and constructive thinking skills in varied situations, coupled with tact and reasoning, enabling effective problem discussion, data presentation, and responsible decision-making.
• Expertise in developing visually appealing, effective and data driven communication with detail and accuracy.
• Entrepreneurial Spirit – curious, the ability to pivot quickly, a curiosity to learn, and a sense of ownership and confidence in leading clients and cross functional partners.
• Unwavering obsession to grow knowledge in the omni-retail industry.
• Remains calm under pressure and thrives in a fast-paced and demanding work environment, overseeing multiple moving pieces, conflicting priorities, and diverse relationships.
• Exudes the character traits: hungry, humble, EQ, transparency, relationship, ownership & teamwork.

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