Job Description: General Manager
Essential Duties & Responsibilities:
The General Manager will be a true owner of their business. We are looking for someone who is extremely seasoned, independent, innovative, and business-minded. With support from the HQ squad, they will lead a team of ~20 awesome people delivering an amazing experience to 1,500+ customers per week. They will need to do all of this while carefully managing the P&L. They need to be a natural leader and coach, have a strong understanding of and passion for the product, and be comfortable with the uncertainty and responsibility that comes with working with an early-stage concept. This will be a critical job with significant interactions with the central management team and opportunities for growth as the brand scales across the country!
Customer Service, Operations & Marketing:
- Maintain exceptional guest-centered culture which exceeds customer expectations
- Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and financial measurements
- Maintain appearance and safety of the facility
- Manage and maintain inventory and ordering of supplies in a timely manner
- Identify operational performance, productivity, and efficiency gaps and implement measures to correct those deficiencies
- Cultivate relationships with community leaders and organizations to ensure strong connections, drive sales and give back
- Financial management experience with success in driving top-line sales, interpreting reporting data, managing budgets, and controlling expenses.
- The desire to work in a fast-paced, entrepreneurial environment – understands the importance of experimentation and iteration
- Ability to understand and manage a unit P&L to both top and bottom-line revenue goals
- Develop and implement programming ideas to drive sales and maximize inventory in coordination with HQ team (league nights, youth programming, theme nights, etc.)
- Support marketing efforts at the local level in coordination with central marketing team and agencies – including partnerships with local businesses, flyering, supporting local PR & advertising efforts
- Support group sales efforts in coordination with a central sales team – including outreach to and relationships with local businesses
- Manage customer service specific to the location
Leading the Team:
- Live and breathe the Core Values of BEAT THE BOMB:
- Bring Positivity
- Take Responsibility
- Build the Future
- Create the Fun
- Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast-paced environment of the job
- Coach, inspire, support, and motivate your team to provide a world-class and service-minded, customer experience
- Oversight of staffing including recruiting, hiring (and firing), training, measuring employee performance, and helping them grow and reach their goals
- Responsible for the creation, management, and coordination of staff schedules
- Responsible for running unit payroll
- Communicate with all unit team members and the Corporate Team on a regular basis to ensure efficient and effective business practices
Our Ideal General Manager:
- You own all facets of your business, you are entrepreneurial-minded and a creative thinker
- F&B Experience – you have led facilities that have a food and beverage component (including alcohol)
- You like to get out in the community, make connections and build relationships
- You like to get your “hands dirty” (we’re a paint-blast facility after all!)
- Proven people leadership with success in building positive service cultures and high team engagement
- Tech Savvy – the ability to use computers, smartphones, tablets, manage through tech maintenance, repairs, and fixes; can learn new software quickly and easily
- High level of interpersonal savvy
- Ability to resolve conflict among customers and/or staff in a professional manner
- Strong communication skills (listening, written, verbal, facilitation) and the ability to interact with all levels of management
- Approachability, trustworthiness, honesty, and a high level of integrity is required
- Ability to control a room/large groups – including children and their parents : )
- Strong commercial and operational expertise
- Must have a strong sense of urgency with demonstrated ability to work independently and make effective well thought out decisions
Qualifications:
- Minimum 10 years experience (management experience required)
- Management of a facility that includes an F&B component
- Knows the importance of driving exemplary reviews
- Knows the entertainment industry requires nights/weekends work (Saturday is our biggest day and General Managers should be on site)
- Multi-unit management experience is desired but not required
- Significant knowledge of and relationships in the local market
- Experience as a leader of new unit/location preferred, including Grand Opening
- Experience in sales/customer service required
- Experience building and leading a team
- Experience in Microsoft Office products required
- Experience with GSuite products preferred
- Bachelor’s Degree
- References upon request
What We Offer:
- Competitive salary with annual bonus opportunities
- An opportunity to advance or expand your career with company growth
- A chance to be a part of an exciting and fast-growing start-up team
- Friends & Family ticket discounts!
- Attractive PTO plan
- Medical, dental, and vision insurance
- Commuter Benefits
BEAT THE BOMB
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