Client Services Manager, Construction
Bellaire, TX
POSITION SUMMARY
Pricing and Sales Support:
- Review project/bid specifications for fit and pricing concerns; seek help from engineering as needed.
- Partner with Engineering to provide custom pricing as needed for sales team and distributors
- Work with Engineering and Finance to coordinate paperwork packages for RFP and contract requirements
- Review and confirm draft sales proposals
- Review and respond to engineering / technical inquiries from sales team and distributors; seek assistance from engineering as needed.
Lead Sorting and Management:
- Responsible for inbound customer sales requests & initial entry into CRM
- Review inbound leads for technical complexity & distribute to sales team as appropriate
- Receive, check and confirm distributor lead registrations
- Apply rules for involvement of sales team with distributor opportunities as appropriate
Project Support:
- Prepare proposals and information responses for major projects
- Provide technical support during submittal process
- Manage and respond to bulletins/RFIs for active projects
Back Office Technical Document Management:
- Periodic review and prompting for open Sales action items in Quickbase (online CRM/ sales support system)
- Manage, build, and maintain library of forms, documents, and technical literature
- Periodic audit of sales data and information entry into Quickbase
- ISO 9001 assistance, including compliance and recommendations for improvement.
Education/Qualifications (preferred):
- Five to ten years of work experience in or servicing the construction industry.
- Associates degree in Engineering or technical field or equivalent experience.
- Prefer BS in related field (Engineering, Construction Management, Industrial)
- Minimum five years of proven sales experience preferred. At least three years in outside sales in a construction or engineering environment
- Proficiency in data entry/organization via CRM platform (Salesforce experience preferred)
Success Characteristics:
- Strong prioritization, coordination, and needs satisfaction skills, Self-directed and self-motivated. Strong sense of urgency to help our customers win.
- Demonstrated ability to achieve sales results.
- Strong interpersonal skills and ability to develop rapport with key business decision-makers. Demonstrated ability to influence decision makers for a value-added product and system.
- Good administrative and time management skills.
The Edge Group
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