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Customer Success Manager

Mendon Truck Leasing and Rental (MTLR Corp.), a branch of PETIT FORESTIER GROUP, a full-service leasing and rental company and a leader in the refrigerated fleet market, is searching for an experienced full-time Customer Success Manager to improve customer satisfaction, loyalty, and retention continually. This role will help solidify our reputation as a company that offers dedicated support to our clients.

This position is on-site at our HQ location in Greenpoint, Brooklyn.

Responsibilities:

  • Serve as our customers’ primary point of contact, nurturing relationships to keep customers happy and exceed their expectations.
  • Create engaged customers and facilitate organic growth by providing dedicated customer service experience.
  • Ensure new and current customers have needs met and are taken care of by staying updated on the customer’s active fleet, including truck locations, statuses, and upcoming service needs.
  • Monitor progress for new truck orders and production timelines and status.
  • Collaborate with the Sales Representatives to ensure smooth after-sales procedures.
  • Set a clear mission and deploy strategies focused on meeting goals for customers and Mendon.
  • Take ownership of customers’ queries, recommend solutions, guide them through features and functionalities, and follow problems through to resolution.
  • Respond to customer queries promptly and accurately via phone, email, or chat.
  • Update our internal databases with accurate records about mileage information, customer service actions, helpful discussions with customers, and technical issues.
  • Share customer feedback with appropriate departments.
  • Inform customers about new features and functionalities.
  • Analyze statistics and compile accurate reports.
  • Assist in training junior Customer Support Representatives as needed, providing mentorship and nurturing an environment where they can excel through encouragement and empowerment.

The successful candidate will have:

  • Excellent client-facing and communication skills
  • Demonstrated experience as a Customer Service Manager
  • Ability to lead and think strategically with advanced troubleshooting skills
  • Experience in providing customer service support
  • Substantial knowledge of management methods and techniques
  • Working knowledge of customer service software and tools
  • BS degree in Business Administration or related field

Additional information

Job Type: Full-time

Schedule: Monday to Friday

Salary: $60,000.00 – $70,000.00 per year + year-end bonus

Work Location: 362 Kingsland Ave, Brooklyn, NY 11222

Benefits:

– 401(k)

– Dental Insurance

– Vision Insurance

– Health Insurance

– Life Insurance

– Sick Time Off

– Vacations

– Holidays

Mendon Truck Leasing and Rental

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08-30-2023

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