Please note: the tentative start date for this position is 8/1/23. Candidates MUST live in the Eastern Standard Time (EST) Zone.
We’re looking for a Customer Success Manager to join a small and growing social media chat services agency that partners with high-profile models and content creators to power audience engagement across their subscriber networks and drive social media sales. In overseeing customer success and quality assurance, the primary objectives of this role are to ensure the highest level of customer satisfaction and keep internal teams directed toward goals and an elevated customer experience overall.
The ideal candidate has small agency or startup experience and is great at creating and implementing processes where they don’t exist and need to. Additionally, you must be an expert communicator with keen attention to detail, a high level of professionalism, and an empathetic nature that establishes trust among customers while instilling confidence in the team’s ability to get results.
Compensation & Culture:
- $55,000 base salary
- Remote-based; work hours for this position are generally 9-5 ET Mon-Friday with flexibility as long as priorities and expectations are met and depending on project timelines and customer needs
- Company-wide commitment to providing employees with a positive and supportive work environment
- Equal opportunity employer and welcome applicants from all backgrounds to apply
Responsibilities:
Customer Success Operations
- Own customer success operations, serving as the primary point of contact for models/creators, their management teams, and internal team leads on all customer-centric subject matter, issues, and solutions
- Provide the best customer experience possible by working with department leads to ensure that the teams execute contract deliverables
- Conduct weekly progress meetings with all customers or their teams to review numbers, discuss future plans, answer questions, etc.
- Manage new customer onboarding in partnership with HR and managers to ensure a seamless onboarding experience and internal teams preparedness (particularly Chat teams)
- Directly oversee Quality Assurance and hold team leads accountable for performance
- Communicate with QA and Chat Services Leads regularly to manage offshore (non-US-based) “Chatters” on all items pertaining to customer accounts
- Work with Chat Services Leads to ensure accountability among Chatters
- Develop and implement strategies to improve customer satisfaction and retention
- Monitor and analyze customer feedback to identify areas for improvement and develop solutions to address them
- Send regular updates and reminders to QA and Chat Service teams on chat guidelines and standards, and provide continuous education and employee reviews to ensure Chatters meet company expectations and standards
- Track customer turnover and coordinate with the finance team to manage invoices upon completion of work and/or agency exit
- Assist with new process and software implementations across the company to ensure all employees are properly trained and following new system protocols
- Regularly review customer placements with HR
- Work closely with the CEO and management team to identify and implement business solutions for growth
Customer Relations
- Make excellent communication a top priority at every touch point of the customer journey – both externally with talent and internally across the agency
- Establish trust and instill confidence in all customer relationships – you’ll be the person they and their teams reach out to with questions, issues, feedback, etc.
- Communicate with professionalism and empathy at all times – your goal is to get the job done and maintain healthy customer/company relations
- Resolve any issues that arise, working with Chat and Quality Assurance managers, and escalating issues to the CEO if absolutely necessary
Requirements:
- Must live in and be available to work during Eastern Standard Time (EST)
- Bachelor’s degree in marketing, communications, business or a related field
- Startup or small agency experience a HUGE plus
- 3+ years of customer success experience
- Tech savvy, expert in digital communications, strong knowledge of social media
- Familiarity with OnlyFans and/or social media subscriber networks
- Strong leadership skills with the ability to motivate and manage a team
- Ability to create and implement processes to get results
- Excellent communication skills, both verbal and written
- Patience, empathy, and a customer-centric approach
- Strong problem-solving skills with the ability to develop and implement effective solutions
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Experience working with off-shore teams is a plus
We’re looking for someone who goes above and beyond to provide exceptional customer service. If you have a background in management, excellent communication skills, and a desire to help drive business growth, we encourage you to apply!
KTeam
Related jobs:
Job Description
A high-energy brand activation is seeking Brand Ambassadors and Production Assistants to support a large-scale Super Bowl Watch Party event. This opportunity is ideal for reliable, professional individuals with strong communication skills and event experience. Team members will help represent a major spirits brand while ensuring a smooth and engaging guest experience throughout the event.
Job Responsibilities
Brand Ambassadors
-
Welcome and check in guests at the event entrance
-
Serve as the face of the brand throughout the activation
-
Answer guest questions and provide event information
-
Distribute promotional materials and branded items
-
Encourage guest participation in brand activities
-
Maintain a clean, organized event space
-
Support social media engagement by encouraging guests to share content
-
Follow all brand guidelines, dress code standards, and safety protocols
Production Assistants
-
Assist with event load-in, setup, and breakdown
-
Support the production team throughout the event day
-
Reset and organize event spaces as needed
-
Transport and lift equipment and supplies
-
Remain flexible with duties and schedule adjustments based on event needs
-
Represent the brand professionally at all times
Requirements
-
Prior event, brand ambassador, or production experience preferred
-
Strong communication and interpersonal skills
-
Professional appearance and positive attitude
-
Ability to work in a fast-paced, live event environment
-
Production Assistants must be able to lift 50 lbs or more
-
Production Assistants must have a valid driver’s license
-
Must be reliable, punctual, and detail-oriented
Compensation Details
-
Paid opportunity
-
$30 per hour
-
Branded crew t-shirt provided
-
Talent must wear their own dark jeans (no rips or embellishments) and clean white or black sneakers
Job Description
A short dark thriller film is seeking motivated crew members to join an upcoming production. This project is ideal for emerging film professionals who are eager to gain hands-on set experience, earn screen credit, and continue growing within the film industry. The production values collaboration, learning, and practical on-set experience in a supportive environment.
Job Responsibilities
-
Support camera, lighting, and grip departments during production
-
Assist with camera operation, focus pulling, lighting setup, and rigging as assigned
-
Follow direction from department leads and collaborate with the crew
-
Maintain a professional, reliable presence on set
Requirements
-
Open to entry-level or less-experienced crew members
-
Willingness to learn and develop technical skills on set
-
Strong work ethic and positive attitude
-
Ability to work collaboratively in a fast-paced production environment
-
Interest in pursuing long-term growth in the film industry
Compensation
-
Copy and screen credit
-
Meals provided during shoot days
-
Valuable on-set experience on a narrative film project
B-Roll Camera Operators and Editors Hiring Call
Job Description
A digital entertainment network is now hiring experienced B-roll camera operators and video editors for ongoing and upcoming productions. This paid opportunity is ideal for reliable professionals with strong technical skills, creative instincts, and a solid work ethic. The team is seeking camera operators for on-set shoots and editors for post-production, with flexibility for remote editing roles.
Job Responsibilities
-
Capture high-quality B-roll footage for digital and reality-style productions
-
Operate professional camera equipment efficiently on set
-
Edit video content with clean pacing, storytelling, and visual polish
-
Collaborate with producers and creative leads to meet project needs
-
Deliver finished content on schedule and to spec
Requirements
-
At least 1 year of professional experience as a camera operator or video editor
-
Strong technical knowledge of filming or editing workflows
-
Reliable, professional, and detail-oriented
-
Ability to work independently and meet deadlines
-
Editing roles may be remote; camera operators must be available for on-site shoots
Compensation
-
Paid professional positions
-
Ongoing work opportunities based on performance and project needs
-
Opportunity to work with a growing entertainment network
Job Description
A local media and storytelling team is hiring a full-time Creative Producer to help shape engaging stories that connect Las Vegans to their city. This role supports content development across audio and digital platforms, working closely with the team to plan, produce, and deliver compelling local storytelling. Candidates must live in the Las Vegas metro area and be excited about community-focused content.
Job Responsibilities
-
Develop, pitch, and produce local story ideas for audio and digital platforms.
-
Coordinate production logistics, including scheduling, planning, and managing deliverables.
-
Support recording sessions and help guide content structure from concept to final output.
-
Collaborate with hosts and internal team members to ensure content aligns with editorial goals.
-
Maintain organized workflows and timelines for ongoing content production.
Requirements
-
Must live in the Las Vegas metro area.
-
Experience producing audio, podcast, or digital content (professional or comparable experience).
-
Strong storytelling instincts and knowledge of local culture/community interests.
-
Excellent organizational skills and ability to manage multiple deadlines.
-
Comfortable working collaboratively in a fast-paced content environment.
Compensation Details
-
Compensation details are not listed in the post (to be provided during the application process).
Model Recruiters for Fashion and Talent Agency
Job Description
A top-tier modeling agency is now hiring motivated Model Recruiters to scout new talent and connect with aspiring models in the Atlanta market and beyond. This is a remote-friendly, commission-based opportunity ideal for self-starters who are passionate about fashion, talent development, and building strong networks in the entertainment industry. If you’re looking for flexibility and income potential while expanding your footprint in the modeling world, this role is for you.
Job Responsibilities
- Identify and recruit potential modeling talent through online platforms and personal networks
- Build and maintain a pipeline of qualified candidates for agency representation
- Conduct initial outreach and guide talent through the application process
- Attend weekly calls and monthly virtual meetings for team updates and support
- Stay informed on trends in the modeling and entertainment industries
Requirements
- Must be 18 or older
- Familiarity with the fashion or modeling industry preferred
- Self-driven, organized, and results-oriented
- Smartphone and/or computer required for daily communication
- Able to work independently with minimal supervision
Compensation
- Commission-based pay structure with unlimited earning potential
- 90% remote flexibility
- Access to an established network within the Atlanta modeling market
- Ongoing mentorship and brand-building opportunities