Engagement Manager – Managed Solutions – Remote
The Select group is seeking an Engagement Manager to oversee service engagements that focus on providing simultaneous, solution-oriented solutions. The Engagement Manager role will involve monitoring and managing various aspects of projects, including scope, schedule, deliverables, budget, quality, and resources. They will be responsible for supervising resources at the client site, ensuring their activities align with customer expectations. Additionally, they will collaborate with internal teams to maintain service quality throughout and after each engagement.
Who we are
The Select Group excels in providing IT managed solutions, professional services, and project-based resources to some of today’s largest companies. We consider ourselves a family, headquartered in Raleigh, NC and spread out across North America, made strong by our diversity, and drawn together by our common mission of positively impacting lives, one experience at a time. By helping businesses flourish and top technical talent reach their professional dreams, we fulfill our purpose.
Responsibilities:
- Serve as customer escalation point for issues/concerns regarding project status and service delivery; provide status reports to client management, as needed.
- Responsible for oversight of consultants during project engagement.
- Serve as project team resource manager accountable for daily activities of consultant and team.
- Responsible for ensuring the team is trained on relevant project processes, tools, or methodologies.
- Resolve resource issues in a timely manner; provide coaching & management, escalate any performance concerns to management and human resources.
- Analyze data and reporting of program metrics to present to the Account Management team and client
- Work within Excel and SharePoint to manage and sort client data
- TrackService Level Agreements between TSG and the client (ensuring we have met the agreed upon quality, deliverables, milestones, etc.)
- Participating and leading client and consultant calls to deliver on established service level agreements reflected in statements of work
Requirements:
- 1-3 years of project coordination/management or people management experience
- 6+ months of experience in a customer facing role
- 4-year degree at an accredited College (or equivalent business experience)
- Self-starter or ability to take initiative
- Organized with keen attention to details
- Problem solving and critical thinking
- Effective verbal and written communication
- Deliver on multiple projects simultaneously
- Proficient in Excel (VLOOKUP, Pivot Table, etc.)
- Basic knowledge and use of Microsoft Suite (SharePoint, PowerPoint, etc.)
- Some travel required
Diversity, Equity & Inclusion at The Select Group
TSG values the unique perspectives our employees and consultants bring to work and life each day. We’re building a culture that encourages, embraces, and celebrates diversity, ensuring we have an inclusive workplace where everyone can be who they are. Together, we’re driving innovation and creativity to help our clients succeed and to make our communities stronger. We are here to learn and grow. Join us, and just be you.
Equal Opportunity Employer
The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact hr@selectgroup.com for assistance.
For California Applicants, please visit the following website to view our CCPA Notice – https://www.selectgroup.com/ccpa-notice/
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Questions? Reach out to our talent acquisition team.
The Select Group
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