Associate Member Engagement Manager

About the position:

We’re looking for an Associate Member Engagement Manager to join our team and take on the responsibility for helping to build Marketing Science Institue (MSI) members’ knowledge and understanding of MSI’s key membership benefits. The ideal candidate is someone with 3-5 years client services skills, good with clients, and strong follow-up skills. This role will also focus on managing member participation and engagement in MSI benefits ensuring a high level of member satisfaction and value delivery.

MSI Background:

A division of the Advertising Research Foundation (ARF), MSI a non-profit member organization, has been at the forefront of marketing science and research since 1961. We bring together marketing’s most renowned scholars and leading marketers from the world’s best companies to create an unbiased platform for scientific research, purposeful collaborations, and unparalleled peer-to-peer networking.

To Whom She/He/They reports:

This position will report directly to Vice President Membership with dotted line to MSI Managing Director. The ARF membership team manages both the ARF and MSI member base. Responsibilities can overlap both organizations as member’s needs dictate.

Candidate Profile:

• Bachelor’s degree required; graduate work preferred.
• Minimum 3 years of relevant professional experience in client or membership management roles for professional audiences.
• Exhibits a genuine interest in marketing research/science and business issues.
• Customer-focused, approachable: the ability to adjust to member company needs and build relationships; adapt to changing requirements and different member priorities.
• A motivated, proactive, resourceful individual with the ability to take direction and work independently.
• Proven ability to work well under pressure to meet deadlines.
• Excellent verbal, written, and interpersonal communication – enjoys communicating with others.
• Excellent organization skills, detail oriented.
• Well versed in MS Office.
• Strong meeting organization and facilitation skills.
• Ability to think creatively about ways that engage various audiences.
• Experience using data, research and scientific methodologies to solve problem is a plus.

Responsibilities:

• Implement member success plans, outlining service delivery and growth strategies for existing and potential relationships in support of retention goals.
• Promote, manage, and facilitate member company participation in MSI programs and events featuring cutting-edge marketing science content for the MSI community – in person, virtual and hybrid programs.
• Maintain communications with members.
• Deliver value to members by listening for and understanding MSI member company priorities and utilize in the recommendations for programming, collaboration, and community.
• Help MSI staff identify corporate speakers to share relevant research with the MSI community through programs, collaborations, events.
• Facilitate peer-to-peer networking among corporate members of the MSI community and with academics for meaningful collaborations.
• Co-plan with colleagues on larger scale programs; be a strong team player, including working with key stakeholders to determine success criteria.
• Maintain all key documents in CRM system.
• Prepare regular reports for management.
• Create and manage agenda for Membership team + MSI staff joint team meetings.
• Support ARF membership team as needed, particularly involving members that belong to both ARF and MSI.

Marketing Science Institute