The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; supervise all event staff; ensure events run smoothly; be responsible for and ensure overall customer and lessee satisfaction and experience.
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This role will pay a salary of $40,000 to $50,000.
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For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
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- Review contracts as created by the Sales Team to build a preliminary knowledge of assigned events
- Complete all duties with a customer service focused mindset to ensure client satisfaction while working within the parameters of the facility, staff, and available offerings
- Communicate with clients in a clear, concise, and timely manner to fully understand the details and needs of an event acting as a liaison between them and the facility
- Sell A/V, Catering, Decor, Equipment, and Staffing options to client to meet the event requirements
- Evaluate the event with the client to identify challenges, find solutions, and look for ways to resolve any potential issues that could arise during an event
- Create and distribute event documents to staff, and notifying staff as updates are made
- Submit requests for equipment, staffing, and special event needs to staff to ensure event needs are met
- Work with Operations team to properly prepare the space sets
- Assist in the preparation of building to meet the requirements of upcoming events/shows
- Prepare pre and post event invoice documents to meet payment schedules
- Oversee event staff and provide leadership during event ensure smooth event execution
- Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
- Manage the event functions from pre-event move-in through move-out
- Establish and maintain effective working relationships with clients, co-workers, part-time staff, contractors, and guests
- Willing to work a flexible schedule, including late nights, early mornings, weekends & holidays as needed
- Serve as Manager on Duty as scheduled to support the Event Management Team
- Other duties and responsibilities as assigned
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- At least three (3) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
- Bachelor’s degree from an accredited college/university. Major coursework in facility management, hospitality management, business, or related field may be considered in place of experience
- Strong professional oral and written communication skills in English, bilingual in Spanish is always advantageous
- Computer skills in Microsoft Office applications and cloud based systems at an proficient to advanced level
- Possession of, or ability to obtain, a valid drivers’ license with source of reliable transportationÂ
- Ability to identify and act on the needs of facility clients and guests
- Knowledge of crowd management and control techniques
- High level of customer service practices and experience
- Managerial skills in regards to overseeing staff and understanding event staffing needs
- Familiarity with reading and executing contracts
- Working knowledge of fire and public safety regulations
- A/V equipment and electronic systems experience preferred but not required
- Recognize and understand terminology commonly used in entertainment/convention/public assembly settings
- Willingness to work long shifts, nights, weekends, and holidays as events require
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