Reporting to the Director of Catering and Events, the Catering & Events Manager is a key member of the critical Catering team of 6 who are collectively responsible for managing all of our Club events to the highest attainable standard.
While coordinating numerous events simultaneously, this role is the liaison between the ROCC Members for all aspects of their events. Ensuring success by identifying event resources, coordinating pre-event details, effectively managing all on-site logistics and recommending the most appropriate food and beverage are critical success factors for this high profile, dynamic role.
Duties and Responsibilities
- Preserve the River Oaks Country Club Member experience without hindering the event experience for hosting Member and guests
- Conceptualize, budget, contract, plan, and coordinate all aspects of the events falling under your purview, including Member events such as wine program, tennis, golf, and aquatics areas of the club, as well as holidays, socials, corporate, nonprofits and weddings.
- Clear room diagrams and detailed event orders noting all food and beverage requirements, timeline, set up, and decor details.
- Assist members with hiring and coordinating outside vendors for event elements such as entertainment, linens, florals and audio visual.
- Build and maintain positive relationships with Members, event hosts, internal partners, and vendors.
- Addresses Member and Guest inquiries, questions, concerns, complaints. Partner with vendors during planning and execution.
- Undertake site visits with events host and vendors as required.
- Manage financial requirements for an event including budgeting, deposits, final payments and processing vendor invoices.
- Make informed and experienced decisions that exceed Member and guest expectations while always considering the best interest of the ROCC
- Provide onsite support for set-up/teardown, event flow, registration while acting as liaison between the ROCC Members, guests and internal support staff.
- Effectively manage time between long-term and short-term planning requirements.
- Ensure internal and external partners are set-up for success by including historical event details, dietary restrictions, anticipating the needs of the Member/guest and utilizing applicable industry trends.
- Participates in all ancillary functions and organizations which enhance job performance, maintain industry knowledge, current trends as well as personal professional development.
Qualifications
- Three to five years’ experience in a hospitality/catering and event environment responsible for planning and executing sophisticated events
- Previous experience at a private club in the Catering/Events team
- Bachelor’s degree preferably with an emphasis in Hospitality and/ or Event Management
- Experience and interest in managing wedding events
- Knowledge of the logistics involved in planning and executing complex events.
- Proven track record of spearheading new projects or assigned responsibilities on time and within budget with minimal supervision.
- Strong, analytical and problem solving skills
- Demonstrated ability to communicate effectively, including proficiency in clear, concise and compelling written and verbal communication skills, as well as listening and proof reading
- Excellent administrative, telephone, organizational and interpersonal skills, strong working knowledge of computer software such as Microsoft Office, Adobe Acrobat and internet capabilities
- Able to flex work schedule each week to include evenings, weekends and holidays as per the event calendar
- Experience with Delphi and Social Tables a plus
Personal Characteristics
- Adapts easily to fast paced, ever-changing situations, member expectations and short term event announcements
- Builds rapport well and maintains positive win-win relationships with internal partners, external vendors, Members and guests
- Attains a high level of professional presentation including attire, attitude, judgement, attention to detail and discretion.
- Able to confidently work with a diverse group of people and interface with all levels of management.
- Seen as honest, possessing integrity, strong sense of ethics and act as a team player
- Possesses an eye for detail and willingness to roll up sleeves and pitch in
- Resourceful, efficient with sense of urgency, quick learner and dependable
- An advocate for superior member/customer service
- Able to effectively manage time between long-term and short-term planning requirements
The Club and Our Benefits: We offer excellent benefits for full-time positions including: Medical, Dental, Vision; 401(k) Matching & Safe Harbor Contributions; Group/Voluntary Life Insurance; Paid Time Off; Short and Long Term Disability; Annual Christmas Bonus*; Employee Meals*; Complimentary Parking*; Employee Scholarship Program*. (*benefits available to all current employees)
Founded in 1923, River Oaks Country Club is considered among the nation’s premier private clubs and is ranked number 56 of the Top 100 Golf and Country Clubs globally by Platinum Clubs of the World. Situated on 183 acres, the Club has a long-standing reputation of providing members, their families and guests with an exceptional club experience and unparalleled service.
River Oaks Country Club is an Equal Opportunity Employer: River Oaks Country Club grants equal employment opportunity to all qualified persons without regard to race, color, sex, age, national origin, religion, genetic information, mental or physical disability, or any other characteristic protected by applicable federal, state or local law.
Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilitiesthat are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Adapts easily to fast paced, ever-changing situations, member expectations and short term event announcements
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
River Oaks Country Club
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