Account Manager, Membership Services

The OSEG Ticket Sales and Service team is looking to add a high performing and proven sales and service professional to join our growing team. The Ticket Sales and Service team is focused on the creation and delivery of the best sports and entertainment experience in the Greater Ottawa/Gatineau area. Our sales professional work closely with members of our Sports Business Operations team (Business Intelligence, Brand & Content, Digital Marketing) to drive our fan engagement and conversion strategies. 

What you’ll do: 

• Execute ticket sales and service plans focused on new fan acquisition, pro-active servicing and account growth;
• Grow the Ottawa REDBLACKS and Ottawa 67’s fan base by selling and servicing existing ticketing packages (Season Seats, Flex Packages, Group Tickets, Single Game Tickets): 

Account and Relationship Management

• Manage existing book of REDBLACKS and 67’s season seat members through the execution of our ticket sales and service plan. Including season seat benefit execution, game day hosting and customer service;
• Enhance season seat member experience through pro-active sales and service strategies;
• Grow existing book of business through referrals, product add-ons, upgrades and cross selling other OSEG properties; 

What’s needed: 

• 1-3 Years in a direct sales or relationship management role; 
• Experience with cold calling and face to face selling;
• Experience in a high-volume sales and services environment;
• Self-starter with ability to manage multiple projects in a dynamic environment with shifting priorities;
• Analytical thinker with the ability to make data driven decisions to meet changing consumer needs;
• Highly motivated with a preference to working in a high-paced environment;
• Strong organization and time management skill;
• Salesforce experience considered an asset;
• Digital Sales and Marketing experience considered an asset;
• Bilingual English/French considered an asset. 

Why OSEG? 

OSEG operates the largest professional multi-sport business in Ottawa, operating the Ottawa REDBLACKS, and Ottawa 67’s, while hosting basketball, soccer, live events, concerts, festivals and year-round community activities.  

Our employees are empowered to make sure our customers and fans keep coming back – it is our secret sauce that sets our events and our venue apart. To do that OSEG fosters a culture that values respect, teamwork, hustle and humour. We offer a competitive total rewards package, unique entertainment and fitness perks, an unbeatable location on the canal in the heart of the Glebe and a backstage pass to one of Ottawa’s busiest sports and entertainment hubs. 

TD Place is an advocate for equity, diversity, and inclusion and invites and encourages all candidates to apply for this role, including women, Indigenous peoples, members of racialized communities, persons with disabilities and persons of minority sexual orientations and gender identities. Additionally, we are happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance. 

We acknowledge the time and effort that is required to apply and thank all applicants for their interest. Depending on volume, we may only be able to respond to those who demonstrate within their application that they meet the requirements of the role.

Interested? Please visit: https://www.tdplace.ca/careers/  

Ottawa Sports and Entertainment Group (OSEG)