Who are we?
NowPow, whose name is a play on knowledge is power, is a women-owned and led technology business based on Chicago’s south side. NowPow’s multi-sided platform is a personalized community referral management solution that enables care professionals – social workers, physicians, justice workers – to manage and close the loop on health and social service referrals and directly support patients, members, and clients in their own self care. NowPow helps people get the care they need, whether they are managing chronic health and social conditions or just staying well.
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The Role:
The Community Engagement Manager (CEM) is responsible for planning and implementing strategies to build NowPow coordinated community networks and foster sustained partner engagement. Within designated geographies, the CEM leads the identification of community-based organizations (CBO’s), local resource providers and government agencies to build high-quality referral partnerships where clients are efficiently connected to vital resources and services.
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Key Responsibilities:
- Identify key network partners for outreach in designated geographies to engage as referral partners
- Drive the implementation and adoption of NowPow technology solutions within network organizations and their community partners
- Create and deliver best practices for process workflows; monitor referral partner performance and recommend action for network partners
- Oversee training, onboarding, and user provisioning of community partners, including contracting and onboarding as needed
- Develop and maintain a pipeline of large community-based organizations and potential referral partners
- Perform analysis of existing partner referral data to ‘predict’ best-case tracked referral partners
- Build, foster and maintain customer relationships; become a valued resource for NowPow partners
- Analyze data to provide insights and better understanding of network performance and referral outcomes
- Continuously collect partner feedback to inform internal teams on client intervention needs and desired reporting
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Requirements:
- Bachelor’s degree
- 3 years of related professional experience
- At least 1 year of experience working with community-based organizations
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Recommended:
- Advanced degree in social work, social science, urban planning, public health, public policy
- Experience managing complex projects with high-level stakeholders
- Exceptional interpersonal and written communication skills
- Exceptional strategic planning skills with demonstrated ability to execute against strategy
- Outstanding attention to detail, organization, decision making and analytical skills
- Self-starter, innovator, results-driven with ability to meet both short- and long-term business goals
- Ability to manage time well, meet imposed deadlines and ability to work flexible hours
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Why NowPow?
We work at NowPow because we care! NowPowers are passionate about our mission and are excited about the opportunities and challenges we face. At NowPow, we cultivate a culture of collaboration and respect, where everyone is a valued team member.
Our people and our culture are important to us and make working at NowPow special. We invest in the self-care of our team and provide competitive benefits to support this. We celebrate our successes every week with a company-wide happy hour on Fridays and recognize those who went above and beyond in their work. Outside of work, we have fun through company events such as laser tag, ice skating, and heading to the ballpark for beautiful weather and a baseball game – and look forward to being able to do so again!
We are looking for highly motivated and hard-working individuals to join our team and help us connect health care to self-care. Please apply now to join our growing team!
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Equal Employment Opportunity
NowPow is an Equal Opportunity Employer. NowPow evaluates applicants for employment on the basis of qualifications, merit, and work-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment.
NowPow (Now part of Unite Us)
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