Crew Position: Assistant General Manager

The Tale of Hook Hall

At Hook Hall, we live boldly and act differently. We’re a crew built of dreamers that collaborate to Deliver the Unexpected, every day. We understand it is our call and responsibility to curate environments and experiences where people feel genuinely welcomed and part of our community. As moment makers, we produce immersive experiences where people feel recognized as human-first, allowing us to positively impact, empower, and collectively celebrate others.

Along the way, we foster community by ensuring that we are fulfilling our core mission in all our interactions, be they with guests, our partners, and each other.

Why Join Our Crew?

Situated in the heart of Washington, DC, Hook Hall is a traditional tavern and event space. It is a place our guests go to enjoy a cold beer and catch up with friends, or to find the latest epic pop-up experience. It’s a space designed to transform and transition throughout the day.

We live boldly and act differently. We’re a crew built of dreamers that delivers the unexpected each and every day. We curate environments, events, and experiences that make memorable moments where people feel recognized as human-first, allowing us to positively impact, empower, and collectively celebrate others in customized immersive experiences.

It is our collective efforts that ensure successful experiences for our patrons, company, and ourselves. Which is why we foster a welcoming and accepting work environment.

Role Description

Hook Hall is looking to hire a meticulous, detail-oriented and grounded Assistant General Manager to help guide our ship. This position will require the ability to work independently, as a self starter, and as part of a team, receiving and delegating responsibilities.

Utilizing your excellent logistics skills and strength in multi-tasking you will need to navigate through the high seas, with your crew by your side, ensuring both the crew and guests have the best experience. It is imperative that we keep the crew unified and the ship in pristine condition.

Do you have what it takes to lead the crew to victory each day? To create a rewarding place for the crew and guests alike? If you are confident you can prevent a mutiny, we are ready for you to board the ship.

Managerial Responsibilities

• Build a team of hospitality Superheroes!
• Confidently manage Hook Hall operations and deliver solutions for both the crew and guests
• Support and work alongside the General Manager to grow a world class entertainment company with a guest-centric experience including bar games, private events, and unique curated tavern/bar concepts that challenge the status quo in the industry
• Maintain rapport with vendors, coordinating and supervising delivery of services
• Ensure Hook Hall is running to in a manner that is beyond compliant, meeting company standards for food, beverage and safety
• Work with HR to recruit, train, and develop top-notch team members, and indoctrinate new employees in the parent company’s culture and core values
• Manage and resolve crew conflicts in a professional manner
• Foster an environment that ensures all team members are looking for ways to systematize the business to increase efficiency
• Identify and reward top performing crew members and successfully assess, coach and develop under-performing crew members
• Work with the General Manager to ensure Hook Hall is appropriately staffed
• Track and manage expenses and labor costs, reporting to leadership regularly
• Ensure the best possible guest experience for private and corporate events, including set up and clean-up, and highest level of customer service via email, phone, and in-person touchpoints
• Responsible for maintaining compliance will all local alcohol/beverage and food safety laws applicable
• All product procurement and inventory management programs for the business to ensure all supplies and inventory are maintained at necessary levels

Job Requirements

• Commitment to and alignment with company’s core values
• Attend daily company-wide huddles to report on top priorities and weekly team meetings to track quarterly goals and objectives
• Participate in weekly executive leadership meetings and quarterly planning
• Be a relentless perfectionist with a positive attitude who has a high level of attention to mastering the minutia and competitive spirit
• Proficient in Microsoft Office 365
• Experience with reservation systems is preferred
• Minimum 3 years of relevant experience in the bar/hospitality industry
• Must have initiative and strong interpersonal skills
• Evenings and weekends will be required
• DC ABRA Manager-on-Duty certification
• Experience working in the hospitality industry, exhibiting the ability to accommodate and adapt to situations by effective decision making