Williams Lea is the global provider of skilled business-critical support services to financial, legal, and professional services firms. We connect people, processes, and technology to manage documents and streamline key operational functions.
From our humble beginnings as a financial printer in London, to our position today as a global outsourcing leader, our business is built on a strong heritage, great relationships, and a talented team. Our 6,000 worldwide employees work onsite at clients’ locations and onshore/offshore at Williams Lea operations centers providing unrivaled support and helping clients transform their support operations. With revenues of over $400 million, Williams Lea is backed by Advent International, one of the largest global private equity investors.
Williams Lea is hiring for Art Director for our Downtown Columbus, OH office to work Sunday to Thursday from 11:00 pm to 7:30 am!
Pay: 85,000/yearly
Benefits:
- Medical
- Dental
- Vision
- 401k
- PTO
- Life Insurance
- Prescription Drug Plan
- Flexible Spending Account
- Domestic Partner Benefits
- Commuter Benefits
- Company Provided Parking
At Williams Lea, our diversity makes us stronger. We continue to build a workforce that champions racial equity, values different backgrounds and celebrates unique perspectives. Our ongoing commitment to diversity and inclusion helps us better address societal challenges and unlock innovation. It’s integral to our success.
Client Relationship Management
- Develop executive level client relationship for specific accounts in portfolio
- Develop operational director level relationships for all accounts
- Collaborate on and/or develop strategic account plans
- Collaborate on and/or develop account budget
- Collaborate on and/or write contract addendums, PPAs and contract renewals
- Collaborate on and/or negotiate contract addendum, PPAs and contract renewals
- Develop a comprehensive understanding of all clients business and the impact of our services
Operational Management
- Manage overall performance metrics of accounts/departments against contract/target or business unit metrics
- Create/prepare quarterly business review (QBR) and monthly CSRs
- Participate/lead QBRs & CSRs
- Drive service line performance (productivity & quality)
- Manage staffing levels & utilization ( overall, service line and shift)
- Address service line failures
- Maintain continuous lines of communication, keeping MDs informed of all critical issues and facilitating open cooperation between onsite teams, offsite teams and account leadership
- Drive account adoption of best practices for processes, technology usage and management practices
- Responsible for ensuring that Sr Acct Manager & Acct Manager follow best practices and company guidelines in the management of staff (hire, development, discipline, termination)
- Accountable to ensure direct reports implement the annual merit increase in accordance with company guidelines and account budgets
- Responsible for managing account profitability
- Partner with functional teams to implement appropriate policies, internal controls, and reporting
- Create and promote a positive team culture that supports continuous improvement, employee development, accountability and a customer first mentality
- Provide training and development opportunities and serve in mentoring role for his/her direct reports
- Participate in company, cross client initiatives including technology projects, process improvement projects or new client implementations as assigned
Job qualifications
- A Bachelor’s degree or equivalent experience is required
- Over 10 years’ experience and a proven track record of being a recognized leader and manager of people in a national or global customer service intensive environment. Experience in business process outsourcing services to Law Firms is preferred.
- Demonstrated record in developing strategic growth solutions that have permanently resolved poor account revenue and gross profit growth performance
- Must be comfortable with “managing up” into the C-Suite developing relationships at the CAO, COO, CIO and CFO level.
- Established accomplishments in successfully growing volume, profitability and client satisfaction & loyalty
- Excellent client management skills with a service-minded approach towards the client. Must be sensitive to client needs, remaining calm and confident, even in stressful situations
- Proven experience in the development, implementation and management of complex multi-service solutions for clients
- At least one year business development experience
- Minimum of five years’ of successful financial management; understanding of how day-to-day and strategic decisions
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Your safety and well-being:
As we all continue to deal with the effects of COVID-19, your health and well-being remain our top priority. In preparation for returning to our workplaces, the following guidance has been developed with reference to government, designated authority, as well as feedback received from employees. This guidance is further supported by our Wellness site content and external resources to help you manage through these unprecedented times.
Face masks:
To supplement social distancing and where stipulated, everyone is required to wear a face mask at all times upon entering and when working within the building.
Social distancing:
Workstations and office areas are continually evaluated to ensure the 2m/6ft social distancing rule can be applied and adhered to by all employees. It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.
Williams Lea
Related jobs:
Casting Call: Talent Needed for International Period Film in Auckland
Job Description:
KAM Talent is seeking over 100 European-background individuals aged 18+ for an upcoming international production set in Auckland. This is an exciting opportunity to be part of a large-scale period piece and work on a professional movie set while earning extra cash.
Job Responsibilities:
- Appear as background talent in a period film set in a historical era.
- Follow directions from the production team to ensure accurate portrayal of the period setting.
- Maintain professionalism and reliability while on set.
Requirements:
- Must be Auckland-based.
- Reliable transport to and from the filming location.
- Natural look suitable for a historical period piece (no modern hairstyles or visible tattoos).
- Individuals aged 18 and above.
Compensation Details:
- Paid opportunity; rates to be discussed upon selection.
- Gain experience working on an international film set.
Casting Call: Female Contemporary Dancer with Hip-Hop Training for Visual Promo
Job Description:
We are seeking a talented female dancer with contemporary and hip-hop dance training to perform in a visual promo for an upcoming album/video game. The project will be filmed in Atlanta and requires a dancer who can bring energy and precision to the performance.
Job Responsibilities:
- Perform choreographed contemporary and hip-hop dance routines for a visual promo.
- Collaborate with the creative team to execute the artistic vision of the project.
- Maintain professionalism and punctuality during the 6–8 hour shoot.
Requirements:
- Female dancer with experience in both contemporary and hip-hop dance styles.
- Must be available for the full duration of the shoot in Atlanta.
Compensation Details:
- Rate: $350 for the shoot.
- Payment provided at the conclusion of the production day.
Rush Booking: English-Speaking Male for UGC Project in Miami
Job Description:
MTM Agency is urgently seeking an English-speaking male for a quick-turnaround User-Generated Content (UGC) project in Miami. This project involves an 8-hour shoot capturing engaging, natural content for promotional purposes.
Job Responsibilities:
- Perform in a UGC shoot, delivering lines naturally and engagingly.
- Follow directions from the creative team to achieve the desired outcome.
- Represent the project with professionalism and reliability.
Requirements:
- Male, aged 18 or older.
- Fluent in English.
- Legally authorized to work in the U.S. (Social Security Number required).
- Available for an 8-hour shoot on the specified day.
Compensation Details:
- Flat rate: $200 for the 8-hour shoot.
Casting Call: Spanish-Speaking Family Roles for Cheez-It Commercial
Job Description:
Miami Talent Casting is seeking talented Hispanic actors, both adults and children, for a Cheez-It commercial focusing on family connection and humor. The commercial will highlight shared moments of joy and playful interactions over late-night snacks. This is an excellent opportunity to showcase your acting talent and bilingual skills in a national campaign.
Job Responsibilities:
- Perform in a family-oriented commercial, portraying humorous and heartfelt interactions.
- Deliver authentic, engaging, and culturally rich performances in Spanish.
- Participate in a wardrobe fitting prior to the shoot.
- Collaborate with the production team to bring the vision to life.
Roles Needed:
- Dad (40s)
- Charismatic Hispanic male actor in his 40s.
- Bilingual, fluent in Spanish (neutral accent preferred).
- Warm, fun-loving personality with a knack for comedic undertones.
- Abuela (70s)
- Hispanic female actress in her 70s with strong cultural roots.
- Fluent in Spanish (neutral accent preferred).
- Playful and caring personality with an authentic connection to children.
- Andrea (Daughter)
- Latina/Hispanic girl aged 13–14.
- Fluent in Spanish (neutral accent preferred).
- Playful, lively energy with a touch of mischief.
- Grandson
- Latino/Hispanic boy aged 7–10.
- Fluent in Spanish (neutral accent preferred).
- Fun-loving, cheerful, and naturally humorous.
Requirements:
- Fluent Spanish speakers (neutral accents preferred).
- Must be based in or willing to work in Miami (no travel expenses paid).
Compensation Details:
- Adults: $500/day + $2,500 usage fee.
- Minors: $400/day + $2,000 usage fee.
- Fitting day included in rate.
- Usage: Commercial will feature late-night family moments for a national campaign.
Casting Call: High Fashion Female Models for Carolina Herrera Event
Job Description:
Carolina Herrera is seeking experienced high fashion female models for an exclusive private event in Palm Beach. This is a fantastic opportunity to showcase your runway skills and interact with VIP clients at a prestigious brand event.
Job Responsibilities:
- Walk the runway and model informally during the event.
- Represent the Carolina Herrera brand with elegance and professionalism.
- Interact comfortably and professionally with VIP attendees.
Requirements:
- Female models with high fashion runway experience.
- Must be available for the event, including call time.
- Must be comfortable in high-profile settings and engaging with clients.
Compensation Details:
- Compensation details will be discussed upon selection.
Casting Call: Boy Toy Role for Featured Scene in I Love Boosters
Job Description:
CL Casting is seeking a very fit male, aged 20–35, to play the role of a “Boy Toy” in the film I Love Boosters. This is a very featured role with a non-verbal scene involving walking through an apartment in underwear (non-sexual context). Actors of all ethnicities are welcome to apply.
Job Responsibilities:
- Portray the character of a “Boy Toy” with confidence and professionalism.
- Participate in a scene that involves walking through an apartment while in underwear.
- Follow directions from the production team to ensure the scene’s vision is achieved.
Requirements:
- Male, aged 20–35, very fit physique.
- Comfortable appearing on camera in underwear (non-sexual context).
- Open to all ethnicities.
- Punctuality and a professional attitude are essential.
Compensation Details:
- Rate: $250 for 12 hours.
- Payment provided at the conclusion of the filming session.
Casting Call: Real Families and Individuals for Political B-Roll
Job Description:
Brower Casting is seeking real families and individuals to participate in a political strategy group’s B-roll shoot in Columbia, SC. This project involves creating non-speaking footage for use in perpetuity, supporting Democratic candidates. We encourage submissions from real couples and families to bring authenticity to the production.
Job Responsibilities:
- Participate in scenes portraying everyday family and individual moments.
- Collaborate with the production team to capture authentic and relatable footage.
- Follow on-set directions to ensure a smooth and professional shoot.
Roles Needed:
- Husband 1: Black, 50s–80s
- Wife 1: Black, 50s–80s
- Husband 2: White, 50s–80s
- Wife 2: White, 50s–80s
- Dad 1: White, 30s–40s
- Mom 1: White, 30s–40s
- Child 1 & 2: White, 5–10 years old
- Dad 2: Hispanic, 30s–40s
- Mom 2: Hispanic, 30s–40s
- Child 3 & 4: Hispanic, 5–10 years old
Requirements:
- Must be available for a single filming day in Columbia, SC.
- Real couples and families are highly encouraged to submit.
Compensation Details:
- Day rate: $150 flat.
- Payment provided at the end of the shoot.
Casting Call: Police Officers for Film CRAZIE
Job Description:
CL Casting is seeking male actors, aged 18–60, of any ethnicity to portray police officers in the film CRAZIE. This role is open to individuals who can fit standard uniform sizes and are willing to appear clean-shaven or with a mustache. Filming will take place in McDonough, GA.
Job Responsibilities:
- Portray a police officer in a professional and realistic manner.
- Wear the provided police uniform and maintain the required appearance.
- Follow on-set directions from the production team.
- Contribute to creating an authentic scene with a cooperative attitude.
Requirements:
- Male actors aged 18–60, all ethnicities.
- Must fit shirt sizes Small or Large and pants sizes 32–34.
- Willingness to be clean-shaven or have a mustache.
- Punctuality and professionalism are essential.
Compensation Details:
- Rate: $78 cash upon wrap for 6 hours of work.
- Payment provided at the conclusion of the filming session.
Casting Call: Real Surgical Staff for Medical Scene
Job Description:
New Mexico Casting Company is seeking real surgical staff members for an upcoming production. If you’ve worked as part of a surgical team, this is an excellent opportunity to bring authenticity to a professionally produced project.
Job Responsibilities:
- Appear as surgical staff in a realistic medical scene.
- Bring your real-world expertise to ensure the scene’s authenticity.
- Follow directions from the production team while maintaining professionalism on set.
Requirements:
- Must have experience as a member of a surgical team.
- Comfortable working in a production environment that simulates a medical setting.
Compensation Details:
- Paid opportunity; rate to be discussed upon selection.
- Work directly with a professional production team to bring realistic medical scenarios to life.
Casting Call: Talent Needed for Video Shoot in Philadelphia
Job Description:
Plaza 7 Talent is seeking charismatic individuals for an upcoming video shoot in Philadelphia. We are looking for Black and White male and female actors with engaging personalities to bring energy and authenticity to the production.
Roles Needed:
- Male, Black, mid-30s.
- Male, Black, mid-40s.
- Female, Black, mid-40s.
- Male, White, mid-40s.
Job Responsibilities:
- Participate in a professional video shoot with clear direction from the production team.
- Portray assigned roles with high energy and strong on-screen presence.
- Collaborate with the crew and maintain a professional demeanor throughout the shoot.
Requirements:
- Must match the role’s age, gender, and ethnicity criteria.
- Strong personality and confidence on camera.
- Punctual and reliable with professional conduct on set.
Compensation Details:
- Paid opportunity; details to be discussed upon selection.
- Gain experience and exposure in a professionally managed production.
Casting Call: Fresh Faces for Various Scenes in I Love Boosters
Job Description:
CL Casting is seeking fresh faces to join the production of I Love Boosters for various scenes. This is a great opportunity for individuals aged 18 and over to appear in a professional film set in Norcross, GA.
Job Responsibilities:
- Participate in various scenes requiring diverse background talent.
- Follow on-set directions from the production team to enhance the authenticity of each scene.
- Maintain a professional and cooperative attitude throughout the filming session.
Requirements:
- Open to all ethnicities, aged 18 and older.
- Must not have appeared in I Love Boosters previously (fresh faces only).
- Reliable and punctual availability for the entire filming duration.
Compensation Details:
- Rate: $168 for 12 hours of work.
- Payment will be provided at the end of the filming session.
Casting Call: Security Guard with Guest List for Hulu Series
Job Description:
Alessi Hartigan Casting is seeking non-union talent to portray a security guard handling the guest list at a party for a major new Hulu series. This background role offers an opportunity to be part of an exciting production in Los Angeles.
Job Responsibilities:
- Portray a security guard stationed at a party, interacting with a guest list.
- Maintain professionalism and composure to accurately reflect the role.
- Adhere to wardrobe and grooming guidelines, including covering tattoos and being clean-shaven (if male).
Requirements:
- Non-union talent, based in the Los Angeles area.
- Must be willing to be clean-shaven for the role (for male applicants).
- All tattoos must be covered with makeup or clothing as required by the production.
- Ability to follow on-set directions and maintain a professional demeanor.
Compensation Details:
- $140 for 8 hours of work.
- Payment provided at the end of the filming session.