Smarte Carte

DISTRICT SERVICE MANAGER – full-time – Foley, AL and Pensacola, FL area

Salary based on qualifications and experience

Weekend and Holidays required as needed

BENEFITS

Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-term Disability, Matching 401k, Paid Time Off, Paid Holidays, Wellness Reimbursement Program, Company Outings and Much More!

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.

We are headquartered in St. Paul, MN and have operations in the United States, Canada, Australia, New Zealand, United Kingdom, Sweden, and Singapore.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC FUNCTION

The District Service Manager (DSM) will maintain Smarte Carte equipment (strollers, carts and massage chairs) and manage the daily work of direct reports, to include professional development. We are looking for the right person to join our team, so we are willing to train that candidate on the technical side of this position. This position will service the areas of Alabama, Mississippi and the Pan Handle of Florida.

KEY RESPONSIBILITIES

• Overall responsibility for the financial performance of assigned locations, with the expectation to deliver excellent results vs. annual and strategic plans.
• Leadership and coaching to direct reports.
• Inspect and perform maintenance on all equipment, including carts, cart management units, strollers, and massage chairs.
• Clean carts, strollers, massage chairs and CMUs to ensure clean and functional equipment is always available for customers.
• Perform cash and credit card collections accurately and efficiently. Deposit collections and complete end of month paperwork in a timely manner.
• Complete and submit all necessary reports in an accurate and timely manner.
• Maintain record completion of daily tasks, equipment meter readings, and service history of all equipment.
• Develop and maintain strong relationships with key stakeholders (customers, clients, and peers).
• Establish, organize, and replenish personal inventory of replacement parts, tools, and cleaning equipment.
• Manage locations in accordance with applicable state and federal laws, as well as Smarte Carte and facility policies, procedures, and standards.
• Assist with the installation of new locations or the upgrade of existing locations.
• Other duties as assigned.

EXPERIENCE/QUALIFICATIONS

• Minimum 2 years in a customer service role required
• Minimum 2 years of field based product support experience (route) preferred
• Minimum 2 years of supervisory experience
• Basic understanding of electro/mechanical assembly, troubleshooting and repair

PERSONAL CHARACTERISTICS

• Demonstrate strong business acumen as defined by a proven track record of success in an operational environment
• Ability to forge solid relationships with external constituents e.g. customers, facility management, etc. and manage across a wide range of capabilities and personalities.
• Excellent verbal and written communication skills.
• Organized and able to manage multiple priorities effectively.
• Must possess a high-level of mechanical, electrical, and diagnostic aptitude, including root-cause analysis

LEADERSHIP CHARACTERISTICS

• Results Oriented: A driver who possess the ability to take actions and implement effective solutions in a timely manner.
• Problem Solver: A creative yet pragmatic problem solver. Methodical and hands-on, as well as detail-oriented.
• Analytical Thinking and Decision-Making: Decisive and logical at thoroughly evaluating issues. Excellent planning, execution, and project-management skills.
• Teamwork and Interpersonal Skills: A team player and builder, receptive to ideas from others. Shares information and keeps team members and partners informed. Works effectively with others to identify and resolve issues. Excellent interpersonal skills and an ability to interact successfully with all levels both internally and externally.
• Ethics: Highest level of professional integrity and honesty as well as personal credibility.

EDUCATION

• Two year degree in business or related field, or relevant experience in lieu of preferred

LICENSES & CERTIFICATIONS

• Valid Driver’s License required
• Ability to get airport badge required

PHYSICAL REQUIREMENTS:

• Walk and stand for duration of shift (8 hours)
• Lift 40 lbs. to waist height
• Push/pull 75-100 lbs.; move up to 15 carts simultaneously

Travel Required

Yes. Service the areas of Alabama, Mississippi and the Pan Handle of Florida.

Smarte Carte

Account Manager – Full-Time, White Bear Lake, MN (this position is hybrid)

$50000 – $55000 / year

Full-time benefits; and bonus eligible

BENEFITS

Smarte Carte Inc. offers competitive pay, and outstanding benefits including; Group Health Insurance; Medical & Dental, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, Wellness Reimbursement Program and More!

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers, and massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Canada, Australia, New Zealand, and Singapore. Smarte Carte products can be found in the following types of venues:

• Luggage cart concessions at airports and major bus/rail stations
• Electronic locker concessions at amusement/theme parks, indoor and outdoor waterparks, ski resorts, entertainment centers, and transportation centers
• Stroller concessions at shopping centers, amusement/theme parks and zoos
• Massage chairs at transportation, shopping and entertainment centers, and fitness clubs.
• Long-term baggage storage, baggage wrapping and excess baggage storage services at airports, malls, and major bus/train stations

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC FUNCTION

The Account Manager is responsible for the process of fulfilling contract commitments to the United States Postal Service and Planet Fitness. This includes, relationship management, billing/invoicing, preparing contracts, partnering with internal departments on account setup, ordering and installation, and report management.

KEY RESPONSIBILITIES

• Communication
• Manage communication within assigned regions
• Collaborate with cross functional teams to update status, issues or concerns
• Liaison between SCI and account representatives
• Update internal process tracker for each department to have clear visibility on upcoming installations
• Resolves matters of significance within the department and communicates these messages back to management
• Billing & Data Entry
• Submitting monthly billing and reoccurring invoices to accounting within assigned territory
• Timely completion of internal data entry including ERP updates and other tracking systems
• Coordinate banking changes and create payment requests for assigned regions
• Account Management
• Responsible for managing locations in assigned territory and communicating via phone and email on a regular basis
• Manage checklist and install order forms to ensure proper equipment is sent in a timely manner
• Work with support services and central operations teams on order and install deadlines
• Manage complaints, disputes and customer objections daily
• Forecast equipment need counts and communicate with all parties on a monthly basis
• Attend trade shows and events as needed
• Other duties as assigned

QUALIFICATIONS

• Minimum 3 years of Account Management experience
• Minimum 1 year of billing/invoicing experience
• Previous customer service experience

REQUIRED SKILLS

• Ability to complete tasks within given deadline
• Advanced Word and Outlook
• Intermediate Excel (columns, rows, sorting, basic formulas, etc.)
• Ability to work in a fast-paced environment and manage multiple projects
• Excellent written and verbal communication skills
• Solutions based; ability to solve issues quickly with confidence
• Organized and detail oriented
• Ability to interact and operate successfully with all levels of management, a diverse work force, and a wide range of capabilities and personalities.
• Friendly, positive professional demeanor; diplomatic with internal and external customers
• Strong team player with a natural tendency to assist others with a positive attitude, work collaboratively, contribute suggestions and ideas, and actively engage in a wide variety of responsibilities and tasks
• Ability to operating independently; take ownership of issues, overcome obstacles, develop creative solutions and management of projects through conclusion

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and typing/computer work.
• Visual acuity and manual dexterity to operate computer system.

Smarte Carte