Atlanta Film Festival (Guest Services Coordinator)

Casting Call: Guest Services Coordinator

Job Type: Seasonal (February – May, 2024)

Location: Atlanta, GA

Job Summary: ATLFF is in search of a highly organized and detail-oriented Guest Services Coordinator to oversee all aspects of guest services for the 46th Atlanta Film Festival. This role entails coordinating travel, accommodation, and hospitality services for festival guests, including filmmakers and industry representatives. The Coordinator will also lead and mentor guest services liaisons, ensuring top-tier guest experiences throughout the event.

Key Responsibilities:

Travel:

• Arrange travel and accommodation for festival guests, including filmmakers, jury members, conference attendees, and sponsors.
• Manage arrivals and departures for special guests.
• Liaise with individuals and organizations arranging their own travel/hotel accommodations.
• Cultivate relationships with hospitality partners and hotels to optimize guest experiences while staying within budget.

Coordination:

• Collaborate with producers and distributors of marquee films on special requirements, press, and festival obligations.
• Coordinate special events and programs for filmmakers and special guests.
• Assist filmmakers in securing tickets for their screenings.
• Identify qualified liaisons for high-profile/special guests.

Database Management:

• Regularly update the master database with guest information, attendance dates, event participation, titles/roles, and festival involvement.
• Share guest attendance document with relevant stakeholders.
• Create and manage accreditation and credentialing processes.
• Establish and maintain a travel tracking document for all guests.

Additional Services:

• Outline duties/hours for filmmaker liaisons in consultation with the Executive Director and relevant staff.
• Participate in recruiting filmmaker liaisons.
• Develop basic filmmaker and guest etiquette guidelines for volunteers.
• Coordinate the assembly of VIP Guest gift bags.
• Supervise onsite guest services and check-in, ensuring proper staffing and resource availability.
• Assist with proofing festival communications featuring filmmaker and guest information.

Requirements:

• Previous professional experience in travel booking is mandatory.
• Proficient in written communication.
• Expertise in data tools such as Google Sheets and Airtable.
• Highly organized with exceptional attention to detail.
• Ability to work evenings and weekends as needed.
• Must be available onsite for the entire duration of the 46th Atlanta Film Festival (April 25 – May 5, 2024).

Compensation:

• This is a seasonal position with a competitive compensation package commensurate with experience.