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HomeProduct Program Manager: Customer Program

Product Program Manager: Customer Program

$$$

Are you ready to embark on a thrilling journey with one of the most exciting OC tech startups around? Look no further than Tenant Inc., where we are revolutionizing the self-storage industry with our cutting-edge cloud-based software platform.

We’re not your average company; we’re a dynamic and fast-growing team that is hitting triple-digit growth year over year. But guess what? We’re just getting started, and we want you to be a part of this incredible ride!

At Tenant Inc., we live and breathe nine core principles that set us apart:

???? Embrace a Solution Mindset: Challenges are our playground, and we tackle them head-on with innovative solutions.

????️ Communicate, Communicate, Communicate: We’re all about open channels and collaboration, ensuring everyone’s voice is heard.

???? Be Accountable to All: From our internal team to our beloved customers, accountability is the key to building trust.

???? Adaptability is Our Middle Name: In this fast-paced world, we embrace change and stay flexible to stay ahead.

???? Customers are Our North Star: We put our amazing customers at the heart of everything we do, ensuring they have the best experience.

???? A Family of Tenants: We’re not just colleagues; we’re a close-knit family, and we welcome you with open arms!

???? Results-Driven Dream Team: We celebrate success and go the extra mile to achieve our goals together.

⚖️ Work Hard, Play Hard: We believe in work/life alignment, so you can excel both personally and professionally.

???? Always Growing, Forever Learning: With us, the learning never stops, and personal growth is always a priority.

Our headquarters in sunny Newport Beach, California, is where the magic happens, but we also have an exciting development center in the tech hub of Bangalore, India. So, no matter where you’re from, you’ll find your second home with Tenant Inc.

If you’re passionate, ambitious, and hungry for adventure, come join our extraordinary team. We promise you a fun-filled ride, challenges that will elevate your skills, and opportunities to make a real impact on an industry that’s evolving before our eyes.

Don’t wait for the future; build it with us at Tenant Inc. Apply now and be part of something extraordinary!

Ready to join the revolution? Let’s make history together!

Check us out at: https://www.tenantinc.com/

Job Description:

Tenant Inc is seeking a Product Program Manager to be a key member of our highly talented and fast-paced team and manage a strategic customer program and product delivery. The Product Program Manager manages the delivery program for key enterprise customers while also owning product delivery for key features and initiatives. You will support a cross-division customer program initiative across PM, UX, and other functions within R&D. Driving multi-month customer deliverables for the Product Division. The Product Program Manager is responsible for supporting important Customer cross-division initiatives across Product Management and User Experience, along with supporting development progression across all of R&D. You will own all aspects of the product features and platform, including requirements discovery, roadmap prioritization, full product lifecycle development, and are ultimately responsible for the continued success of the program. This is an in-office role located in Newport Beach, CA.

Responsibilities:

What you’ll do:

  • Discover and Ideate: Work closely with customer to identify their biggest problems and develop elegant solutions to address their needs.
  • Lead Product Strategy: Understand and prioritize user needs from customer, user research, and competitive analysis. Develop a roadmap that fuels organizational goals and excites our customers.
  • Manage and collaborate on key initiative with stakeholders and leadership across R&D. Drive accountability ensuring all program objectives are met.
  • Refine and optimize program processes improving overall efficiency and execution for the customer.
  • Orchestrating requirements across product teams and surface areas.
  • Counterpart to Customer’s product and program interfaces
  • Evangelize the product to customer and our internal teams (support, onboarding, sales marketing, engineering). Define the success criteria and iterate until you exceed it
  • Manage and prioritize the product backlog as the business grows
  • Deliver and Execute: Collaborate with cross-functional teams to implement and deliver product features on time while adapting to unforeseen events. Define, plan, and communicate key milestones to partners and stakeholders
  • Prepare sales, onboarding, marketing, and support teams for product launch/release
  • Achieve forecast and adoption goals for onboarding

What we want you to show us:

  • Demonstrated track record of diving deep and mastering complex product spaces
  • Demonstrated track record of turning complex requirements into simple iterative value roadmaps
  • Demonstrated ability to own a product space and drive progress and decisions while bringing stakeholders along for the ride
  • Demonstrated history of taking ownership. Seeing what needs to be done and doing it or communicating so gaps don’t get missed
  • Prioritize effectively and multitask efficiently.
  • Proven track record of successful collaboration with internal and external partners
  • Strong communication, presentation, and documentation skills

Qualifications:

  • 4+ years experience in a B2B Product Manager or Product Owner role
  • 2+ years experience with program or project management
  • Experience building or implementing modern SaaS applications
  • Experience crafting and executing on cross-functional Product-driven initiatives, including capturing and redefining requirements into impactful work items
  • Experience representing your company or organization to key customers or a visible public forum
  • Experience driving initiatives according to plan and timelines
  • Experience with agile software development
  • Functional skills in Excel (Pivot tables, VLOOKUP, Formulas)
  • Ability to write moderately complex SQL queries

Preferred Skills

  • Experience working with remote engineering teams
  • 4-year degree University preferred
  • Experience with Scaled Agile Framework

#ProductManagement #B2B #SaaS #AgileDevelopment #CustomerSuccess #ProductStrategy #HiringNow #ProductOwnerExperience #ProjectManagement#CustomerSuccess #UserResearch #CompetitiveAnalysis #StakeholderManagement #ProductStrategy #ProductOptimization #CrossFunctionalCollaboration #SQL #Excel

Tenant Inc.

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01-27-2024

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