Job Title: Account Manager
Department: Sales
Sup Title: Account Executive
Status: Non-Exempt
Salary: 75k to 150k (Base + Commissions/Incentives)
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Summary:
This role is responsible for developing trust and loyalty from prospective customers. A talented and competitive person who thrives in a high-pressure sales environment. They will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. Following up on cold and warm leads, the Account Manager will seek to increase sales by working with new contacts or dormant customers. Interacts with customers via telephone, email, answering inquiries, and handling basic problems about all Immersive experiences and projects. The ideal candidate is a competitive self-starter that thrives in a fast-paced environment. This is an exciting role that does have the potential to go full time, including a potential path to an Account Executive.
Essential Job Functions:
- Act as a direct contact between the company and potential new customers
- Database management, ensuring contact information is accurate
- Schedule meetings with potential new clients when possible
- Meeting prospecting goals
- Develop awareness of market behavior and competitive trends
- Plan effectively to conduct calls and follow ups with different potential customers on a daily basis
- Provide product quotes to customers and potential customers and following up on offers with sales calls
- Constantly be on the look-out for potential business opportunities
- Conduct cold calls to find new business
- Utilize company CRM program (Lead/Prospect list)
- Be constantly on the look-out for potential business opportunities
- Forecast customer needs and maintain an adequate pipeline
- Preserve detailed and accurate records of all conversations and email trails pertaining to client acquisition
- Participate in semi-annual performance appraisal and goal-setting process
- Uphold professionalism and diplomacy to represent the company in a positive manner
- Regularly attend sales meetings
Qualifications/Requirements:
- Bachelor’s Degree or equivalent experience
- 1-3+ years of experience in a sales role
- Knowledge of prospecting tools and databases strongly preferred
- Experience in sports/entertainment industry strongly preferred
- Excellent communication skills, both written and verbal
- Experience with Salesforce, Gmail, Google Workspace, Microsoft Office, Slack
- Experience working in service-oriented/client-facing environments or at a startup
- Skills with project planning and management
- Strong ability to give clear direction and feedback
- Well organized, with strong analytical and problem solving skills
- Strong understanding of and passionate about entertainment
- Self-motivated team player
- Strong ability to multi-task and handle multiple client needs and priorities at once
- Positive, proactive can-do attitude; strong organizational and time management skills
Benefits and Perks:
- Stunning office in the heart of Venice, fully stocked and equipped with a pool and firepit
- Full benefits (Medical, Dental, Vision, 401k)
- Weekly onsite lunches
- Fully stocked
- Company Happy Hours and Team Events
- Company-issued Macbook
- Access to event and show tickets
- Phone reimbursement
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