Provider Engagement Manager

About TruHearing

TruHearing is a rewarding, fun and friendly, mission-based organization that makes a real difference towards improving people’s lives. It’s not just HR saying this: employees have spoken and have voted TruHearing as one of Utah’s Top Workplaces 7 years in a row! An employee recently shared: “I love the people I work with. From the CEO down, the company is transparent, caring, and striving for the best. There is great energy here and everyone genuinely cares about the employees and customers.”

TruHearing is the market leader and a force for positive change in the hearing healthcare industry. We reconnect people to the richness of life through industry-leading hearing healthcare solutions. We work with insurance companies, hearing aid manufactures, and healthcare providers to reduce prices and expand access to better hearing care and whole-body health.

Our employees enjoy a positive working environment in a company that has experienced rapid growth. We offer a comprehensive benefits package, educational assistance, and opportunities for advancement.

About The Opportunity

This role exists to build, manage, and motivate a team of Network Management representatives who manage the organization’s network of hearing care providers. The role also ensures the network of providers consistently grows and is maintained with exceptional customer service.

What will you be doing?

• Conduct weekly, monthly, and quarterly reviews that include developed metrics and key performance indicators progress to ensure team members are performing effectively.
• Create and conduct training opportunities for the team. Maintain regular reporting to evaluate how well the team is achieving their goals, improving performance, and taking action.
• Identify geographies that are under-represented in our network of hearing care providers and craft strategies to recruit certifiable partners to expand coverage for customers
• Coordinate communication across account management and operations to ensure alignment
• Create, standardize, document, and improve best practices, policies, and procedures.
• Prioritize, assign, investigate, and resolve escalated provider and health plan concerns within a timely manner

What skills do you need to bring?

Role

In addition to exhibiting the TruHearing Values of Delight, Align, Enjoy, Improve and Be Tru, this role requires the following competencies:

• Managing People – Builds, manages, and motivates teams of people from varied backgrounds and experience levels to accomplish goals and objectives.
• Teamwork – Fosters teamwork and collaboration, brings out the best teamwork in others.
• Accountability – Anticipates needs and consequences, delivers to expectations, and uses pre-emptive communication appropriately. Holds others accountable to performance, policy, and behavioral standards.
• Productivity – Performs at a level that has high impact to the organization. Helps others meet and exceed productivity standards.
• Quality – Sets and exemplifies quality standards for area of responsibility. Reviews and coaches others on quality standards.
• Problem Solving –Troubleshoots new, complex, or nuanced problems and gathers sufficient data to research and provide resolution.
• Initiative – Acts autonomously in a broad range of known and ambiguous situations, is appropriately persistent. Inspires and empowers others to act.
• Agility – Anticipates upcoming needs for change, proactively plans and communicates strategies to leverage ambiguity in positive ways and mitigate negative effects. Guides others to prepare for and respond to changes with quick and focused actions

What education or experience is required?

Required

• High school diploma or equivalent

Preferred

• College degree in communications, communication sciences and disorders, audiology, health care or patient care, sales, or business and three (3) years of experience in healthcare or managing a complex network of service providers

What benefits are offered?

TruHearing offers a generous compensation and benefits package including health coverage, a fully vested 401k match, education assistance, fully paid long and short-term disability, paid time off and paid holidays. We are conveniently located across the street from the Draper FrontRunner station and subsidizes the cost of a UTA pass with access to FrontRunner, TRAX and regular bus service – employee cost is less than $2 per day. You’ll work in an exciting and fun environment and have the opportunity to grow with us.

Equal Opportunity

TruHearing is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, military or protected veteran status, or any other characteristic protected by applicable law.
TruHearing