Life Spine is focused on providing innovative solutions to address spinal pathology from the occiput to the sacrum. Our comprehensive product portfolio that centers around fusion and minimally invasive surgeries is driven by patient and surgeon needs. We are dedicated to improving the quality of life for patients by increasing procedural efficiency and efficacy through innovative design, uncompromising quality standards and the most technologically advanced manufacturing platforms. We are looking for responsive, customer centric innovators to provide solutions for spinal pathology.
The Customer Account Coordinator will play a key role in the execution of sales, and marketing activities through tactical support and hands-on coordination of internal projects and external resources. The Customer Account Coordinator works in a fast-paced, team-oriented environment that works closely with the internal departments in support of field sales efforts. The primary responsibility of this position is to manage the customer product transactions in an accurate and efficient manner while maintaining a high level of communication with external and internal teams, including but not limited to Sales Management, distributor customers, Marketing, Clinical Education and Operations.
Duties and Responsibilities also include:
- Serve as the primary internal contact for Sales Management, distributors, and hospital staff within assigned geographic territory.
- Create and maintain customer accounts via phone support and data order entry of all phone, fax and email orders.
- Process sales orders for prompt, accurate and timely billing.
- Work the internal and external sales teams who inquire about products and billing related questions, including purchase order issues and/or pricing discrepancies.
- Ensure accuracy of customer fulfillment goals by communicating with field sales about any questions or discrepancies.
- Coordinate movement of inventory in the field when requested and approved.
- Provide reports of Field Sales and distributor consignment inventory as requested.
- Support and enhance a closed-loop Product Experience Report process.
- Investigate customer complaints involving such matters as damaged items and delay in shipment, and take necessary actions resulting in customer satisfaction.
- Issue and follow up on RMA requests to ensure product is returned in a timely manner. Including but not limited to expiring/expired inventory, excess inventory, obsolete inventory and complaints.
- Gather preliminary data and assist in making decisions concerning critical situations dealing with customer orders, product availability, shipping errors, and returned goods.
- Works with Sales, Marketing, Clinical, Accounting, Regulatory, Engineering and Operations to manage field inventory.
- Assist in hospital pricing creation, submission, and communication.
- Work alongside sales and marketing to “verticalize” sales of Life Spine products within assigned territory of responsibility.
- Familiarize and identify competitor’s products within assigned territory of responsibility.
- Assist Clinical Education and Marketing with training labs on an as needed basis.
- Develop basic product knowledge for all Life Spine products.
- Additional duties as assigned.
Qualifications: Four-year degree in Business, Marketing, Communications, Kinesiology or related field preferred, a high school diploma or equivalent required. Minimum of one year of experience in the customer support, marketing and/or sales disciplines. Experience in medical devices or medical products highly preferred with business related experience, and/or order processing skills.
Essential experience and skills:
- Well-developed customer care focus, understanding the importance of customer satisfaction and patient safety.
- Multi-task oriented, team player and able to prioritize tasks.
- Excellent, professional written and oral communication skills.
- Outstanding interpersonal communications skills, particularly proficient telephone etiquette.
- Self-motivated with a strong sense of ownership in areas of responsibility.
- Well-organized with good analytical and time management skills.
- Able to react to situations with a “Sense of Urgency”.
- Computer proficient, including intermediate level understanding of Microsoft Word, Excel and PowerPoint.
Physical Demands: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Must be able to sit for long periods of time.
Anticipated Travel: Less than 5%
Position Status: Full Time, Hourly
Exempt Status: Non-Exempt
All submissions will be held in the strictest confidence.
Life Spine is an Equal Opportunity Employer.
Life Spine
Related jobs:
Casting Call: Voice Actor for Baby John (Remote Voice-Over)
Job Description:
Miami Talent Casting is seeking a young voice actor to portray Baby John, a curious and happy-go-lucky toddler, in an animated series. This fully remote role requires talent with a cheerful, playful voice who can bring Baby John’s cheeky and adventurous personality to life.
Job Responsibilities:
- Provide voice-over for Baby John, a joyful and mischievous toddler.
- Participate in remote recording sessions from your home studio setup.
- Follow creative direction from the production team to deliver authentic and engaging performances.
Requirements:
- Gender: Male or Female
- Age: 7-9 years (to voice a toddler).
- Must have high-quality recording equipment and a quiet space to record at home.
- Comfortable performing under remote direction.
- Singing ability is a plus; please mention if applicable.
Compensation Details:
- Rate: $300 per episode.
Casting Call: Voice Actor for Manny (Remote Voice-Over)
Job Description:
Miami Talent Casting is seeking a young voice actor to portray Manny, a bilingual toddler, in an animated series. This role requires a performer who is comfortable speaking both English and Spanish. The project is fully remote, and talent must have access to professional recording equipment at home. Manny is playful, bright, and full of energy, adding a unique and dynamic element to the show.
Job Responsibilities:
- Provide voice-over for Manny, a Mexican-American toddler who switches comfortably between English and Spanish.
- Participate in remote recording sessions from your home studio setup.
- Take direction from the production team to deliver a natural and engaging performance.
Requirements:
- Gender: Male or Female
- Age: 7-9 years (to voice a toddler).
- Must have high-quality recording equipment and a quiet space to record at home.
- Proficiency in both English and Spanish.
- Singing ability is a plus; please mention if applicable.
Compensation Details:
- Rate: $300 per episode.
Casting Call: Voice Actor for Jill (Remote Voice-Over)
Job Description:
Miami Talent Casting is seeking a young voice actor to portray Jill, a 4-year-old girl, in an animated series. This role is fully remote, and talent must have access to professional recording equipment at home. Jill is a natural leader with an imaginative and perfectionist personality, bringing charm and confidence to every scene.
Job Responsibilities:
- Provide voice-over for Jill, a confident and imaginative 4-year-old character.
- Participate in remote recording sessions from your home studio setup.
- Follow direction from the production team to deliver an authentic and engaging performance.
Requirements:
- Gender: Female
- Age: 7-9 years (to voice a 4-year-old Caucasian girl).
- Must have high-quality recording equipment and a quiet recording space at home.
- Comfortable performing under remote direction.
- Singing ability is a plus; please mention if applicable.
Compensation Details:
- Rate: $300 per episode.
Casting Call: Soldier Role for Streaming Platform Production
Job Description:
Set Life Casting Atlanta is seeking male talent to portray a U.S. military soldier in an upcoming streaming platform production. This non-speaking role requires an athletic build and comfort working in tactical attire. Filming will take place in Marietta, GA.
Job Responsibilities:
- Portray a U.S. military soldier in tactical and action-based scenes.
- Wear military attire and handle prop equipment as directed.
- Follow on-set directions to ensure realism and authenticity in the role.
Requirements:
- Must be male, ages 18-60.
- Must fit the following sizes:
- Chest: 46-48
- Waist: 38-40
- Must own military/tactical boots (black, brown, or tan).
- Reliable and able to commit to a 10-hour filming day.
- Comfortable working on a professional film set.
Compensation Details:
- Rate: $100 for 10 hours.
- Payment via direct deposit only.
Casting Call: Driver Role for Streaming Platform Production
Job Description:
Set Life Casting Atlanta is seeking male talent to portray a professional driver in an upcoming streaming platform production. This non-speaking role requires a sharp and professional appearance to enhance the scene’s authenticity. Filming will take place in Marietta, GA.
Job Responsibilities:
- Portray a professional driver in assigned scenes.
- Follow on-set directions to maintain a composed and authoritative demeanor.
- Collaborate with the production team to ensure smooth scene execution.
Requirements:
- Must be male, ages 20-65.
- Must own a black suit.
- Reliable and able to commit to a 10-hour filming day.
- Comfortable working on a professional film set.
Compensation Details:
- Rate: $100 for 10 hours.
- Payment via direct deposit only.
Casting Call: Security Personnel for Streaming Platform Production
Job Description:
Set Life Casting Atlanta is seeking male talent to portray security personnel in an upcoming streaming platform production. This is a non-speaking role requiring a strong and commanding presence. Filming will take place in the Marietta, GA area.
Job Responsibilities:
- Portray tactical security personnel in various scenes.
- Follow on-set directions to create a professional and authoritative appearance.
- Collaborate with the production team to ensure scene continuity.
Requirements:
- Must be male, ages 18-60.
- Must fit the following sizes:
- Chest: 40-42
- Waist: 36-38
- Must own black military/tactical boots.
- Reliable and able to commit to a 10-hour filming day.
- Comfortable working on a professional film set.
Compensation Details:
- Rate: $100 for 10 hours.
- Payment via direct deposit only.
Casting Call: Bodyguards for Streaming Platform Production
Job Description:
Set Life Casting Atlanta is seeking male talent to portray professional bodyguards in an upcoming streaming platform production. This is a great opportunity for individuals with a commanding presence to contribute to high-energy scenes. Filming will take place in the Marietta, GA area.
Job Responsibilities:
- Portray a professional bodyguard in various scenes.
- Follow on-set directions to maintain a strong and authoritative demeanor.
- Collaborate with the production team to ensure seamless scene execution.
Requirements:
- Must be male, ages 18-60.
- Must own a black suit.
- Reliable and punctual, with the ability to commit to a 10-hour filming day.
- Comfortable working on a professional film set.
Compensation Details:
- Rate: $100 for 10 hours.
- Payment via direct deposit only.
Casting Call: High-End Talent with or without Luxury Cars for Film Production
Job Description:
CL Casting is seeking sophisticated individuals, with or without high-end vehicles, to portray upscale characters in a film production. This is an excellent opportunity to showcase your style and, if applicable, your luxury car.
Job Responsibilities:
- Appear as a high-end background actor in scenes requiring an upscale ambiance.
- If applicable, provide and feature your luxury vehicle in specific scenes.
- Follow on-set directions to ensure a seamless production experience.
Requirements:
- Open to all ethnicities, men and women, aged 18 and over.
- Talent must not have red, white, or black vehicles if submitting with a car.
Compensation Details:
- Rate: $168/12 hours.
- Additional $50 car bump if your vehicle is used during filming.
- Filming location: Downtown Atlanta, GA.
Casting Call: Socialites for Grosse Pointe Garden Society Production
Job Description:
Casting™ is seeking sophisticated and stylish individuals to portray socialites in an upcoming production. We are looking for high-end country club types to bring authenticity to exclusive and upscale scenes. Talent with high-end cars and well-trained dogs are especially encouraged to apply.
Job Responsibilities:
- Portray a high-society socialite, contributing to the atmosphere of an upscale country club setting.
- Follow on-set direction to enhance the realism and elegance of the scenes.
- If applicable, provide and handle your own high-end car or dog during filming.
Requirements:
- Open to all genders and ethnicities, ages 18+.
- Must have access to high-end wardrobe appropriate for country club settings.
- Preference for talent with high-end cars (red, black, or white) or dogs.
- Must be a local hire in Atlanta, GA, or surrounding areas.
Compensation Details:
- Rate: $150 for 12 hours.
- Additional compensation for car and/or dog use during filming (details provided upon casting).
Casting Call: Authentic Polynesian Hula Dancers for Amazon Streaming Project
Job Description:
Jenny Alison Casting is seeking authentic Polynesian Hula Dancers for a featured background role in the upcoming Amazon streaming series “Scarpetta,” produced by Blumhouse TV. This non-union role involves participating in an immersive and visually stunning night shoot.
Job Responsibilities:
- Perform as a featured background actor, authentically representing Polynesian Hula dance culture.
- Follow on-set directions and collaborate with the production team to ensure the scene’s success.
- Commit to being on set for up to 12+ hours for a night shoot.
Requirements:
- Must be an authentic Polynesian Hula dancer with experience in traditional performance.
- Open to non-union talent only.
- Must be a local hire in the Nashville area (no travel or accommodations provided).
- Able to commit to a full day of filming (12+ hours).
Compensation Details:
- Rate: $175 for 8 hours (with an 8-hour guarantee).
- Overtime: Time and a half for hours worked beyond 8.
Casting Call: Background Actors for Town Hall Scenes in Netflix’s “His & Hers”
Job Description:
Casting background actors for the Netflix Limited Series “His & Hers” produced by Fifth Season. We are looking for individuals to fill various non-speaking roles for a dynamic town hall scene. This scene will bring together approximately 120 background actors to enhance the authenticity of the production.
Background Roles:
- Town Hall Attendees
- Cameramen
- City Council Members
- City Council Aide
Job Responsibilities:
- Portray assigned background roles in interior town hall scenes.
- Follow direction from the production team to ensure continuity and realism.
- Be prepared to work a 12-hour filming day, which may extend into the night.
Requirements:
- Open to Caucasian individuals, all genders, ages 18+.
- Must be local or able to work as a local hire in Tucker, GA.
- Flexible availability for the specified work date.
- Must be comfortable with long filming hours.
Compensation Details:
- Rate: $92 for up to 8 hours, with overtime paid for hours worked beyond 8.
Casting Call: Founding Father Lookalikes for VA Lottery Commercial
Job Description:
Now casting for a VA Lottery commercial in Richmond, VA. We are seeking talented local actors with a strong physical resemblance to iconic Founding Fathers. This is a non-union production featuring both lead speaking and non-speaking roles. Talent will portray historical figures in a comedic and engaging commercial.
Job Responsibilities:
- Perform as an iconic Founding Father in a professional commercial shoot.
- Deliver lines confidently for speaking roles (Benjamin Franklin, Abraham Lincoln, Andrew Jackson).
- Portray historical figures authentically in both speaking and non-speaking roles.
- Participate in a required fitting and adhere to costume and makeup directions.
- Work collaboratively with the production team to ensure a successful shoot.
Roles:
- Benjamin Franklin (Lead Speaking Role): White male, age 45-70. Stout build, recognizable jowl, sparkling eyes.
- Abraham Lincoln (Speaking Role): White male, age 40-60. Tall, thin, angular. A thin, reedy voice is preferred.
- Andrew Jackson (Speaking Role): White male, age 45-75. Wiry with wild eyes, grumpy “get off my lawn” demeanor.
- George Washington, Thomas Jefferson, Alexander Hamilton (Non-Speaking Featured Roles): White males, age 40-60. Tall, muscular, with prominent noses and features.
Requirements:
- Must be a Virginia resident and able to work as a local hire in Richmond, VA.
- Strong physical resemblance to historical figures.
- Comfortable with self-taped auditions and virtual callbacks.
- Hair and facial hair can be added; actors should match the build and facial features of the character they are portraying.
Compensation Details:
- Rate: $550 for a 12-hour session, plus $1,200 usage fee.
- Additional 20% agent fee if applicable.
- Usage: Regional TV and digital (Virginia and bordering states), one-year buyout.