POSITION:
Observability Technical Product Manager
JOB TYPE:
Contract goes until the end of February 2024 with the potential to be extended
LOCATION:
Hybrid – Downtown Chicago, IL
Need to be able to come into the office Tues-Thursday. Working hybrid work schedule.
DESCRIPTION FOR OBSERVABILITY TECHNICAL PRODUCT MANAGER:
As an Observability Technical Product Manager, you are an expert of the company’s observability tech stack and are responsible for implementing, managing, and evolving monitoring and observability solutions to ensure the availability, performance, and reliability of our systems. You will use tools like AI Ops platforms, New Relic, Amazon DevOps Guru, and Service Now to ensure that our monitoring and ITSM systems are comprehensive and streamlined. You will troubleshoot issues and identify areas of opportunity to improve our monitoring and observability coverage. You will be expected to learn the technology our observability tools are monitoring, lead your work activities, and provide guidance to observability analysts.
RESPONSIBILITIES FOR OBSERVABILITY TECHNICAL PRODUCT MANAGER:
- Integrate observability & ITSM systems to streamline the Incident Management process through use of a unified observability tech stack and common service data model (CSDM).
- Mentor and guide team members on technical aspects of observability technology, particularly when applied to distributed systems (i.e. microservice architecture, Kubernetes)
- Develop, implement and optimize monitoring and observability solutions.
- Analyze monitoring features to identify areas for enablement and improvement.
- Create monitoring dashboards and reports to provide visibility into system performance and give response teams timely reference sources.
- Troubleshoot issues related to the monitoring platforms.
- Work with the response and problem management teams to identify and implement solutions to improve monitoring correlations and monitoring ticket contents.
- Train response teams on new features and optimal operation of monitoring and observability solutions.
REQUIRED SKILLS FOR OBSERVABILITY TECHNICAL PRODUCT MANAGER:
- Bachelor’s degree in Computer Science, Business Analysis, Data Analysis or a related field.
- 7+ years of experience in monitoring and observability solutions.
- Experience with tools like AI Ops, New Relic, Amazon DevOps Guru, and Service Now.
- Strong analytical skills and ability to troubleshoot issues.
- Experience working with incident management and on-call response teams.
- Ability to work independently and in a team environment.
- Excellent communication skills.
PREFERRED QUALIFICATIONS FOR OBSERVABILITY TECHNICAL PRODUCT MANAGER:
- Experience with cloud-based monitoring solutions.
- Experience with containerization and orchestration tools.
- Experience with scripting languages such as Python or Bash.
- Experience with continuous integration and continuous deployment (CI/CD) pipelines.
- If you are passionate about monitoring and observability solutions and have experience with AI Ops, New Relic, and Amazon DevOps Guru, we encourage you to apply for this exciting opportunity.
Why should you choose Epitec?
We started Epitec with a single focus, “Placing People First.” Knowing every good endeavor begins with listening and understanding, we’ve set about challenging every part of the employment process. Bringing the proper connections together for the perfect fit.
How is Epitec different?
Epitec gets to know our prospective employees, using these insights to locate the perfect placement for you. We are there, every step of the way. Providing a best-in-class compensation package combined with the opportunity to grow financially and personally through your work.
What is the result?
Epitec represents the world’s top companies and works to fill their open jobs with the world’s best talent. That’s led to Epitec servicing an impressive list of Fortune 100 companies. We’ve also won many awards, including one of Crain’s Detroit Business “Cool Places to Work,” and 101 Best & Brightest – local, national and elite winner. And that’s just the beginning, as we work to innovate the way the world thinks about employment.
EPITEC
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