The Phelps Residence Inn now offers FREE PARKING for all associates!!
Sales Coordinator Responsibility:
* Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying).
*Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).
*Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials).
*Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
* Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
- Execute group booking accordingly in appropriate systems.
- Set up accurate billing for each individual group.
- Enter pertinent information into Sales, POS and Event Management systems.
- Regularly assist in booking individual reservations that fall into special rate categories.
- Run group reports through our sales system and continually maintain group bookings in Opera.
- Take leads both over the phone, email and sourcing engines, then process in our sales system.
Guest services Responsibility:
As a Hotel Front Desk Associate, you will greet our guests, assist them with check-ins and check-outs, and provide consistently prompt, responsive and courteous service designed to meet our high standards of quality, and to ensure repeat business.
Your specific duties in this role will include:
- Listening to, and understanding guest requests, responding with prompt and appropriate action, and providing accurate information such as outlet hours and local attractions
- Verifying and imprinting credit cards for authorization using electronic acceptance methods, as well as handling cash, making change and balancing an assigned house bank
- Posting charges to guest room and House accounts using the computer
- Closing guest accounts at time of check out, and ascertaining guest satisfaction
- Responding to, and addressing guest complaints and concerns
- Summoning guest service personnel for assistance in escorting guests to their rooms as appropriate
- Providing safety deposit boxes for guests by escorting them to the vault room and assisting the customer in opening the deposit box lock
- Performing additional duties as assigned by the supervisor
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Requirements include strong organizational skills, customer service experience, computer skills including Word, Excel & Outlook, an outgoing personality and the desire to help others.
Delphi and hotel experience is preferred, but not required.
Pyramid Global Hospitality
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