Sales Coordinator

The Phelps Residence Inn now offers FREE PARKING for all associates!!

Sales Coordinator Responsibility:

* Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying).

*Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).

*Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials).

*Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.

* Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).

• Execute group booking accordingly in appropriate systems.
• Set up accurate billing for each individual group.
• Enter pertinent information into Sales, POS and Event Management systems.
• Regularly assist in booking individual reservations that fall into special rate categories.
• Run group reports through our sales system and continually maintain group bookings in Opera.
• Take leads both over the phone, email and sourcing engines, then process in our sales system.

Guest services Responsibility:

As a Hotel Front Desk Associate, you will greet our guests, assist them with check-ins and check-outs, and provide consistently prompt, responsive and courteous service designed to meet our high standards of quality, and to ensure repeat business.

Your specific duties in this role will include:

• Listening to, and understanding guest requests, responding with prompt and appropriate action, and providing accurate information such as outlet hours and local attractions
• Verifying and imprinting credit cards for authorization using electronic acceptance methods, as well as handling cash, making change and balancing an assigned house bank
• Posting charges to guest room and House accounts using the computer
• Closing guest accounts at time of check out, and ascertaining guest satisfaction
• Responding to, and addressing guest complaints and concerns
• Summoning guest service personnel for assistance in escorting guests to their rooms as appropriate
• Providing safety deposit boxes for guests by escorting them to the vault room and assisting the customer in opening the deposit box lock
• Performing additional duties as assigned by the supervisor

Requirements include strong organizational skills, customer service experience, computer skills including Word, Excel & Outlook, an outgoing personality and the desire to help others.

Delphi and hotel experience is preferred, but not required.

Pyramid Global Hospitality