Client Success Manager

Fintel Connect is an award-winning, fast-growing fintech company that is looking for a driven, dynamic, results-oriented leader to join our onboarding team, in the fast-paced world of influencer and affiliate marketing.

Who We’re Looking For:

The ideal candidate is a highly motivated self-starter who is detail-oriented, technically savvy (and can translate technical terms and concepts into everyday language), naturally curious and has a passion for technology and digital marketing. The role requires an individual who is a natural communicator, with a passion for quickly building relationships and trust. Additional skills with html, hardcoding, pixel and tracking are considered an asset.

What we offer:

• Competitive base salary
• Comprehensive health and wellness benefits
• Demonstrated work/life balance
• 5 Paid personal days and three weeks paid vacation
• Paid volunteer hours 
• A rapidly growing organization with opportunities for career advancement
• Team events & activities
• Business casual dress code

What You’ll Get To Do:

• Intimately understand technical capabilities and confidently coordinate tracking solutions for launching clients
• Lead and drive the onboarding of all new Fintel Connect merchants, managing to strict timelines
• Develop, maintain, and evolve onboarding processes and required documentation to continually improve efficiency and the quality of launching client’s programs
• Understand and evolve optimal marketing tools (both internal and external) to launch a new client in a way that generates immediate results
• Content matter expert on Fintel Connect software
• Minimize uncertainty and avoid any unwanted surprises by reporting on and maintaining project timelines both with upper management and the client
• Work closely with senior executives and across other teams to create effective processes across the company
• Measure and report on the performance of onboarding clients to gain insight, identify trends and assess against goals
• Stay up to date with the latest industry trends (both in the financial space and performance marketing) and competitors to be a subject matter expert to build trust and rapport with launching clients

What We’re Looking For:

• University degree or diploma in information technology, marketing, communications, or related fields
• 5+ years of project management experience, ideally at a tech company
• Strong communication skills with the ability to speak clearly and persuasively
• Experience/consistent performance in a deadline-oriented environment due to tight time restraints and volume of work
• Ability to manage multiple projects and juggle priorities with a high attention-to-detail
• Adaptable team player that is career-oriented and wanting to strengthen their skills
• Self-motivated and demonstrates initiative
• Highly organized and thrives when to delivering to self-mandated deadlines
• Effective written and spoken communication in English (knowledge of French is considered an asset)
• Notions of how computing languages function, specially HTML and JavaScript would be considered an asset, but not required.
• Proficient in MS Word, Excel, Outlook, PowerPoint

Why Fintel Connect?

FC looks for employees who are self-driven, fun and have a sense of personal ownership. We promote a culture of “Out of the box” thinking in a creative and collaborative environment. From our supportive and robust onboarding to our fun social events you’ll feel like you’re a part of our team from day one. We invest in your career, support you in honing your strengths and skills and value your pursuit to grow within Fintel Connect. If you feel this is your “fit” reach out and let’s talk.

Fintel Connect is an equal-opportunity employer. For more information about us, please visit our website: https://www.fintelconnect.com/about-us/

Fintel Connect